John Baker Email & Phone Number

Milwaukie, Or, Us

I currently work as the CTO of a $450M (in revenues) healthcare organization that owns and operates several diverse businesses including pharmacy, therapy, care facilities, home health, physician services, insurance and industry analytics.Key Highlights:• In less than 6 weeks, built the first institutional pharmacy COVID vaccination application for the purpose scheduling, administering, billing and reporting vaccination efforts.• Developed an web application to provide customers real-time pharmaceutical order status, alerts, communications and historical activity specific to their account.• Led the technical efforts to develop a customer facing analytics solution to support sales and marketing teams, allowing opportunities into new markets and increasing customer retention• Successfully extended our technology practices into our Trusted Advisor program where we help customers navigate the complexities of improving healthcare with technology, marketing, operational execution and staff engagement.• Improved fulfillment accuracy to over 99.92% by focusing on both technology solutions and staff education services.• Strong record of successful staff management, retention and development by way of intentional culture: mindfully making decisions every day that lead an organization to a common goal and method of delivering service.• Deployed a CRM solution that serves both sales and internal operations by clearly defining systems of record, highly efficient workflows, alerting systems and integrations with government data sources.

Milwaukie, Or, Us

Key Highlights:• Executed a datacenter migration to a to improve reliability, reduce costs and enhance security services surrounding patient records.• Redesigned the technology support service to improve the customer experience with IT, decrease resolution times and eliminate chronic technology related issues within the company.• Led the implementation of technology solution for the 3rd largest privately held institutional pharmacy in America, with over 400 customers. This included introducing a workflow process to the organization reducing labor costs by 26% and improving fulfillment accuracy to above 99.92%• Deployed one of the first SaaS electronic health record systems across our organization. We were successful in improving outcomes of our residents, integrations with other healthcare providers and data analytics.• Significantly reduced infrastructure costs of ownership and improved technology service availability to over 99.93%.

Milwaukie, Or, Us

Key Highlights:• Redesigned network and communication infrastructure to support over 1000 employees at 25 healthcare facilities, 65 therapy locations in 5 states. We realized a cost savings of 75% while at the same time improved both speed and availability of network resources.• Implemented disaster recovery services for 4 business units with diverse business continuity needs.• Successfully deployed two clinical consulting applications providing near real-time insight into targeted demographics, both improving patient outcomes and opening doors to predictive analytics.

Managed all IT services for an institutional pharmacy and specialty healthcare products company.

Dublin 2, Ie

Managed the Portland office network services for a large consulting firm. I also provided consulting services for our clients in the area of emerging technologies.