John Grillo Email & Phone Number

Portland, Or, Us

Contract negotiation and job placement.Budget authority, tracking and acquisition approval.Conflict Resolution.Data integrity and recovery.Recruiting clients.Organizing delivery of goods and servicesDesigning and developing websites--This is an umbrella job placement used to describe the many short term contracts and temp jobs taken 2007-2015, especially during the height of the economic depression. I still do outside work from my current company, but it is much more rare now.

• System (Host and Target) maintenance and troubleshooting (hardware swap, peripheral modifications, host connectivity issues, firmware updates, etc.)• Board investigate / recovery/ reworks if possible • Single and multi-system build, configuration, and deployments for both existing and new platforms• Hardware infrastructure installations (switch installations, KVM setup, power configuration, full rack installations, etc.)• Networking experience (Ability to troubleshoot basic networking issues)• HDD/SSD imaging (OS deployments)o Read schematics and board files to interpret component placement for remove/replace actions (Jumper settings, connector, programable chips)o Disassembly and reassembly of test systems in a data center environment. Replacement of general (HDD) to unique support components (specialty device heat sinks)o Execute simple test steps from verbal and written instructions to verify system(s) fundamental functionalityo Own first level debug steps to repair malfunctioning printed circuit boards. Work with Engineering to troubleshoot to root causeo Enter deployment and configuration details into tracking system of record.o IT administration – Updating systems for required patches, new application revisions, adding user permissionso Deployment of Windows and Linux OS installs, updates, managing proxy settings, and installing packages using various Linux distros o Ability to create and deploy HDD images to broad range of system modelso Modify PCBs to engineering specifications. Be able to interpret board files to tap into specific signals, custom build solutions for interfaceso Maintains Client provided Inventory managemento Maintain clean and tidy workmanshipo Board/ system troubleshooting skillso Execute complex system deployments from written instructiono Knowledge of FW update tools and ability to capture serial logs from hardware platforms.

Beaverton, Or, Us

Salem, Or, Us

ISS 4 operates, maintains, and installs information systems, designs and constructs new software systems, or modifies and enhances existing systems, and helps users accomplish work and solve system problems. Handling judges, abjudicators and claims specialists via virtual support. office support, mainframe support, user activation, security, password/account reset/resume, networkingResource provisioning/acquisition & User creation

Beaverton, Or, Us

Making office printing and IT easy with their new Managed Information Technology Service [MITS]• Resource provisioning/acquisition & User creation• Onboarding new employees across 200 different firms• Core program and CW automate deployment• Technical documentation for growth• Continuity planning • Corporate training and education.• Confidential information handling• Advising Tier 1 on escalation issues• Writing technical documentation

Tigard, Or, Us

Administered windows machines and office 365 for refugee aid organizations all over the world. Helped organization modernize organization and move to cloud environment and Azure.Contract ends in May

Beaverton, Or, Us

DAT Solutions is the premier Trucking Service app for USA & Canada. Duties included maturing network monitoring services in New Relic, Zabbix & Grafana;• Solo’ed level 1 outage during production hours• Coordinating Database and Production environment teams,• Being first point of contact in cases of emergency and soloed two full scale outages in my first two months on the job; Root cause analysis• Additionally, technical documentation of critical systems.

Business Systems Analyst for Pacifica Beauty make-up company as they transitioned to creating their own in-house IT department. Duties include:• Being in charge of all hardware and software.• Evaluating helpdesk software vendors.• Evaluating new Managed Service Provider.• Equipment purchases.• Manufacturing plant and equipment support.• Server/desktop support.

Portland, Oregon, Us

Windows 10 System Technician.*Provide help desk support to end-users of proprietary software*Supports small business customers with hardware, software and networking issues*Used Active Directory to mange, create and mothball users*Office 365 support and troubleshooting*Training new Personnel*Research customer issues to promptly resolve them*Technical writing and documentation*Consistently exceeds expectations for customer satisfaction and call volume, matching veteran support staff.Tech keywords: Windows, Windows 10, Windows Server, Office 365, customer engagement.

Portland, Or, Us

• Computer and Network Administration/maintenance• Managed Printing/fixed printers• Handled confidential information• Network security and network access• Programming in C++, BASH script, HTML5, CSS3, C, Assembly• Maintained mainframes• Operated and maintained Linux, Unix, Splatnix and Wintel/Windows servers• Mail services

Beaverton, Oregon, Us

*Automated government reports for small businesses.*SAP Business One administration and corporate training.*Video creation, Editing, Video editing -- produced more than 70 videos for our subscribers to learn SAP BusinessOne 9.1**Spearheaded initiative to aid the hearing-impaired by transcribing videos for closed captioning.*Requirements gathering*Crystal Reports development*Java, .net development*SQL, MSSQL, TSQL implementation*Query optimization

Windows Active Directory ManagementFixed printersUpgraded computersNetwork security and network accessMaintaining Windows EnvironmentSoftware License Management

Organizing events, promotional materials, designing promotional materials, direct-mailing promotions, event planning, aiding the president. Scheduling, sponsor coordination, proof-reading, editing, invitation design, finding auction items and miscellaneous tasks.

• Registering voters in Washington County• Organizing labor• Acquiring advertising space

• English teacher at Xincheng Chuji Middle School, in Nanjing, China• Taught IELTS, grammar, SAT/ACT and culture to Chinese students

Newberg, Oregon, Us

Data entry: In charge of managing material shortages and daily reports of materials that were critical to the firm's continued operational success. I reported directly to the Materials Manager as well as the firm's President and CEO, occasionally making them special reports.Purchasing Agent: Responsible for buying materials for aftermarket products and services offered by PPM TECH. Negotiated prices, order quantity, shipping terms and coordinated payment schedules along with order quantity and production schedule.Outsourcing: Also responsible for the vetting of new employees or contract workers with unique skill that were valuable to the firm. Also negotiated prices for services rendered to the firm. Personal Assistant: Personal assistant to Dawn Cranfield Writing morning reports and other tasks as needed.Entertaining clients: Entertained clients from Japan and discussing business opportunities.

Beta-tested data collection website, including:User-Interface [UI] testing, quality assurance, data verification, data collection.

• Content editor for the Association for Asian Studies on the Pacific Coast magazine• Both physical magazine and e-journal.• Edited graduate level dissertations and Ph.D-level papers• Worked directly under the Director of the Berglund Center• Worked as quality assurance engineer and website tester for the journal websiteso User-Interface testing--This was a temporary contract job via work study

Forest Grove, Oregon, Us

• Worked as record-keeper and administrative clerk• Data keeping• Data entry• Data Transfer--This was a temporary contract job via work study

Worked as phone recruiter making warm/cold calls.Placed International students in host families.Maintained database of clients and students.Handled confidential information.

Portland, Oregon, Us

2007-2009Assisted Director of Ground Operations with varied tasks supporting Ground Operations.Coordinated equipment delivery and set upProvided documentation of transactionsHelped with the Hospitality OperationOperated heavy machinerySummer Custodian, Hillsboro School District 2004-2005 Variety of cleaning, maintenance and repair to school facilities and furnishings.Painted the equivalent of several houses in a school settingMoved furniture in order to clean and wax floors dailyPerformed ground maintenance and animal care-This was a volunteer job.

Forest Grove, Oregon, Us

Performed a variety of tasks as a Librarian for the new library.Picked up incoming books.Performed Computer maintenance.Dealt with confidential information on a regular basis.Organized tasks for greatest efficiency.Well-versed in information systems.

Portland, Or, Us

Created an interactive Google Earth page/KML file of SOLV project sites for distribution over the internet. Co-wrote competitive grants for the Google Corporation's outreach program and further wrote an acclaimed Advanced Social Networking strategy designed to appeal to 18-30 year olds (known as "GEN Y")Proficient in Google Earth and KMLWrote a short technical guide for beginnersResearched, wrote and submitted successful grantsCreated acrylic posters for the Nike Hood to Coast Relay and the Great Oregon Beach Clean-upResearched and analyzed various SOLV projects, problems and provided solutionsExperienced in cold-calling to promote volunteers for the Hood to Coast Relay

Bachelor'S Degree, International Studies & Media Arts Major

Associate'S Degree, Computer Information Sciences

Education record

Education record

Associate Of Arts And Sciences - Aas, Computer Science

Associates, Computer And Information Sciences, General

Associate Of Arts And Sciences - Aas, Computer And Information Sciences