John (Keoni) Hagg Email & Phone Number

Minneapolis, MN, US

Minneapolis, Minnesota, United States

I am proud to be representing Delta Air Lines in my newest role in an Above Wing position as a Customer Service Agent at the Minneapolis-St. Paul International Airport. I'll be utilizing my 35 plus years of customer care, operations and sales management expertise to assist our customers on a daily basis. In my position as a Customer Service Agent I will be.

Minneapolis, Minnesota, United States

• Sales, Customer Service, Trainer, Operations and Solutions Manager that excels in the following Business and Personal Core Competencies of:
• 35 Plus Years of Customer Service including ACS
• Time Management Expert
• Problem Solver / Results Driven
• Analytical / Detail Oriented
• Self-Starter / Multitasker

Wheat Ridge, CO

• Properly executed up-selling profitable food and beverage items which increased average sales ticket revenue by 10% to the restaurant. Enhanced guest experiences by offering personalized service and suggesting.
• Facilitated wine product education and up-selling techniques training sessions with FOH servers which resulted in an overall 20% monthly increase in red and white wine sales.

Greater Denver Area

• ACE Express Coaches – Golden, CO2016Professional Coach OperatorRTD Denver and RTD Transdev -Denver, CO2012 – 2013 / 2016 – 2017Professional Bus Operator
• Safely operated various types of transit buses, (over 6,000 trips), throughout the western United States and in the Denver Metro Area, delivering passengers to their destination safely.
• Maintained a professional demeanor while driving under extreme road and weather conditions, and exercised prudent judgment in all decision making. This resulted in maintaining a safe and perfect driving record.

Greater Denver Area

• Trained, mentored and coached a group of 225 reservation sales agents in the PC/Technical; sales goals and reservations processes.
• These processes resulted in improving passenger retention to 95%; increasing Early Returns passenger loyalty program membership by 55% and reducing employee turnover by 80%.
• Successfully handled over 100 escalated situational passenger calls monthly that needed exceptional and immediate resolution with a seasoned professionals' touch and experience.
• Recognized as Frontier Airlines', "A WHOLE DIFFERENT ANIMAL", ACS / Airline Customer Service Team Member of the Month on seven different occasions.

Kansas City Metropolitan Area

Served as key player and program influencer for this dynamic community business development organization. Worked closely with local industries, institutions, and community groups to establish partnerships to develop and initiate $19,000,000 worth of economic and community growth programs.

Greater Kansas City Metro Area

• Consistently exceeded expectations by designing and implementing cost saving initiatives that delivered savings of $300,000+ annually for the company.
• Increased branch efficiencies, reorganized processes and instituted new procedures increasing customer portfolio growth by 8% and bottom-line profits by 10%. Conducted processes reviews and recommended over $3,000,000.
• Provided a "hands-on" management style to instill a sense of ownership into each employed and create a high profit sales team which helped increase branch sales by 215%, and reduce expenses by 33%. Implemented employee.
• Conducted risk and opportunity meetings with other business units, driving specific development strategies which resulted in proactively resolving issues, and maintaining strong and lasting partnerships.
• Trained new and existing team members on updated Sales, Service and Operations computer systems software for the entire Kansas City Metro Region.

Greater Los Angeles Metro Area

• Lead multiple concurrent projects; gathering data, devising project schedules, and monitoring benchmarks.
• Supervised branch sales teams, established sales goals and objectives to achieve high program objectives and exceeded those goals on a year over year basis.
• Served as point of contact in building relationships with key partners to maximize profitability.
• Designed and successfully implemented the Customer Service and Sales Re-Certification Training program for First Interstate Bank of California. Maintained communication with district management team to facilitate the.

Honolulu, HI

• Recruited to support the daily operations and lending processes for the firm’s entire Hawaiian retail banking center system. Provided leadership in evaluating work processes and redesigning procedures to educate.
• Consistently exceeded expectations by designing and implementing a cost savings initiative that saved $300,000+ annually on uncollected funds.
• Increased branch efficiencies by reorganizing processes and instituting new procedures that increased customer loyalty and drove bottom line profits.
• Conducted risk and opportunity meetings with business units, driving specific development strategies which resulted in proactively resolving issues, and maintaining strong and lasting partnerships.

Business Management / Marketing And Advertising

Professional, Professional Development - Graduate Of “Benchmark For Leadership” Executive Management Program

Various Professional Business And Finance Certifications, All Aspects Of Retail And Commercial Banking