John Hald Email & Phone Number

Tucson, Arizona, United States

Expert sales and operations consultant. Worked with numerous entities with a consistent track record of performance improvement and success.• Consulted and worked with multiple organizations including LegalZoom, Infinity and RideNow Powersports• Led an operational and sales performance task force to improve revenue performance over a 3-month period• Implemented multiple sales training and process improvements which increased Average Order Size by 10 percent and reduced call abandonment rates by 30 percent• Designed and delivered 14 sales team compensation plans to support ongoing growth targets• Led high volume talent acquisition and training efforts across two locations in support of multiple clients• Negotiated agreements and managed third party recruiting vendors• Increased new hire applicant flow while improving day-one show rates and reducing new hire attrition during training• Created processes which achieved appointment volume, show rate and sales conversion metrics• Drove a 20+ percent year over year improvement in sales volume within 3 months• Designed and implemented standardized KPI metrics and performance reports to share with the sales team and leadership• Implemented regular sales and product knowledge training routines to improve performance

Clearwater, Florida

Provided dynamic leadership for the Inside Sales Teams, Level 1 & 2 Customer Support Teams and Business Enablement organizations within the North American and Latin American regions.• Lead the sales and service through a transition from perpetual licensing to SaaS based licensing• Improved revenue growth from flat to over 40 percent within 12 months• Re-engineered variable compensation plans for the Americas• Established a needs-based sales training program• Created and implemented a customer retention team

Lead a 450 person inside sales organization spanning 5 different locations across the United States.• Responsible for a 30,000+ customer base accounting for $350m in annual sales• Product lines included Credit on Self, Trade Credit and Sales & Marketing Solutions• Achieved double digit sales growth while tripling the size of the sales teams over 4 years• Demonstrated pattern of success spanning a 26-year career• 6 time President's Club award winner