John Hamilton Email & Phone Number

New York, NY, US

New York City, NY, US

At QA, we believe the future belongs to organizations that are able to learn, master, and apply skills at pace and at scale. Our programs connect learning across silos ensuring continuity and fostering collaboration. Tech and digital teams learn to change with the latest industry skills via hands on labs, multimodal training, and certification prep.

Tel-Aviv, IL

Cato is the world’s first SASE platform, converging SD-WAN and network security into a global, cloud-native service. Cato optimizes and secures applications access for all users and locations. Using Cato, customers easily migrate from MPLS to SD-WAN, optimize global connectivity to on-premises and cloud applications, enable secure branch Internet access.

Holmdel, New Jersey, US

Responsible for client enablement, adoption, renewal, advocacy and growth across the Enterprise portfolio. This included the creation and implementation of the client journey, engagement playbooks, improved time to value, retention, expansion, number of references, and advocacy activities.

Monroe, Louisiana, US

Overall responsibility for all post-sales support and client satisfaction for some of the largest Lumen Technology Solutions clients.

Responsible for managing the client relationship with respect to all aspects of service delivery. This includes the installation of new services, all aspects of ongoing delivery, and the resolution of service issues.

Serve as the single point of contact for the client as the interface to the entire services delivery team. Overall responsibility for the cost of services delivery, attainment of SLAs and for overall engagement management with a high concentration on customer needs and communications, staff development, management and maximizing satisfaction within these.

Munich, DE

Service Request Manager:Responsible for delivering Siemens initial offering of this market-leading solution for organizations that seek a 'one-stop-shop' for service requests. This tool drives service improvements by standardizing repeatable processes, automating redundant and labor-intensive data entry, and providing managers visibility into the complete.

Munich, DE

Single point of accountability for delivery of managed services within North America. Responsibilities include operational management, service level attainment, problem resolution, continuous improvement, client and employee satisfaction, special projects, and overall profit and loss responsibility. Services provided include AOD (Acquisition Order Desk).

Munich, DE

The worldwide single point of accountability for the management and improvement of processes related to Training, Reporting, Business Continuity, Change Management, and Continuous Improvement. Responsibilities also include program management of the global governance model.

Wayne, PA, US

Created comprehensive Business and Information Recovery Plans for organizations. Responsibilities included managing the project, business and IT unit interviews, project status reporting, and customer training.

Dallas, TX, US

Ensured that the Global Client Service Center (GCSC) was operational and ready to accept client sites for several projects. Executed orders for all circuits and equipment, coordinated all operations readiness tests and assisted in completing operations manuals.Provided project management support for several projects.

Dallas, TX, US

Managed due diligence teams that evaluated Siemens technical and operational environments. Served as the direct liaison between AT&T Solutions and the Client. Oversaw planning and executing communications and escalation procedures, identifying information gaps and knowledge transfer to the Operations and Sales team via reports, presentations and Intranet.

Masters Of Science, Information Management

Bba, Business Management