John Hamilton's Location
New York City Metropolitan Area, United States, United States
John Hamilton's Contact Details
John Hamilton work email
- Valid
- Valid
- Valid
- Valid
- Valid
John Hamilton personal email
n/a
About John Hamilton
Specialties: Global Account Management, P&L Management, Strategic Planning, Tactical Execution, Business Development, Cost Reduction, Revenue Enhancement, Large-Scale Program Management, Project Management, Service Delivery Management, Process Improvement, Team Building, Leadership Development, and Vendor Management
John Hamilton Work Experience Details
-
Director Of Customer SuccessVectra AiNew York, Ny, Us -
Director Of Customer SuccessQa North America Aug 2024 - PresentNew York City, Ny, UsAt QA, we believe the future belongs to organizations that are able to learn, master, and apply skills at pace and at scale. Our programs connect learning across silos ensuring continuity and fostering collaboration. Tech and digital teams learn to change with the latest industry skills via hands on labs, multimodal training, and certification prep. -
Senior Director Of Customer Success (Americas)Cato Networks Feb 2022 - Jul 2024Tel-Aviv, IlCato is the world’s first SASE platform, converging SD-WAN and network security into a global, cloud-native service. Cato optimizes and secures applications access for all users and locations. Using Cato, customers easily migrate from MPLS to SD-WAN, optimize global connectivity to on-premises and cloud applications, enable secure branch Internet access everywhere, and seamlessly integrate cloud datacenters and mobile users into the network with a zero trust architecture. -
Senior Director Of Customer Success - EnterpriseVonage Jul 2019 - Feb 2022Holmdel, New Jersey, UsResponsible for client enablement, adoption, renewal, advocacy and growth across the Enterprise portfolio. This included the creation and implementation of the client journey, engagement playbooks, improved time to value, retention, expansion, number of references, and advocacy activities. -
Regional Director - Customer SuccessLumen Technologies Nov 2012 - Jul 2019Monroe, Louisiana , UsOverall responsibility for all post-sales support and client satisfaction for some of the largest Lumen Technology Solutions clients. -
Manager - Customer SuccessSavvis Oct 2010 - Nov 2012Responsible for managing the client relationship with respect to all aspects of service delivery. This includes the installation of new services, all aspects of ongoing delivery, and the resolution of service issues. -
Senior Customer Success ManagerCiber, Inc. Oct 2008 - Oct 2010Serve as the single point of contact for the client as the interface to the entire services delivery team. Overall responsibility for the cost of services delivery, attainment of SLAs and for overall engagement management with a high concentration on customer needs and communications, staff development, management and maximizing satisfaction within these groups.
-
Senior Project Manager – Nike AccountSiemens It Solutions & Services Jan 2008 - Oct 2008Munich, DeService Request Manager:Responsible for delivering Siemens initial offering of this market-leading solution for organizations that seek a 'one-stop-shop' for service requests. This tool drives service improvements by standardizing repeatable processes, automating redundant and labor-intensive data entry, and providing managers visibility into the complete lifecycle of the service request from initiation to fulfillment. It also presents each user a personalized view of the Service Catalog based on their job function, location, and role.Global Procurement Solution:Responsible for the implementation of a North American procurement solution that allows for the processing, tracking and fulfilling of all authorized orders. -
Senior Service Delivery Manager - Morgan Stanley AccountSiemens It Solutions & Services Nov 2006 - Dec 2007Munich, DeSingle point of accountability for delivery of managed services within North America. Responsibilities include operational management, service level attainment, problem resolution, continuous improvement, client and employee satisfaction, special projects, and overall profit and loss responsibility. Services provided include AOD (Acquisition Order Desk), BF (Break Fix), IMAC (Install Move Add Change), and DCIM (Data Center Infrastructure Management). Manage a staff of 5 direct reports with a total staff of 85 employees.
-
Global Quality & Innovation Manager - Morgan Stanley AccountSiemens It Solutions & Services Aug 2005 - Oct 2006Munich, DeThe worldwide single point of accountability for the management and improvement of processes related to Training, Reporting, Business Continuity, Change Management, and Continuous Improvement. Responsibilities also include program management of the global governance model.
-
ConsultantSungard Availability Services Jan 2005 - Aug 2005Wayne, Pa, UsCreated comprehensive Business and Information Recovery Plans for organizations. Responsibilities included managing the project, business and IT unit interviews, project status reporting, and customer training. -
Project / Implementation ManagerAt&T Dec 2002 - Dec 2004Dallas, Tx, UsEnsured that the Global Client Service Center (GCSC) was operational and ready to accept client sites for several projects. Executed orders for all circuits and equipment, coordinated all operations readiness tests and assisted in completing operations manuals.Provided project management support for several projects. -
Due Diligence ManagerAt&T Sep 2001 - Nov 2002Dallas, Tx, UsManaged due diligence teams that evaluated Siemens technical and operational environments. Served as the direct liaison between AT&T Solutions and the Client. Oversaw planning and executing communications and escalation procedures, identifying information gaps and knowledge transfer to the Operations and Sales team via reports, presentations and Intranet publishing.
John Hamilton Skills
Vendor Management
Program Management
Service Delivery
Managed Services
Process Improvement
Management
Project Management
Change Management
It Strategy
Service Management
It Service Management
Cloud Computing
Outsourcing
It Management
Itil
It Outsourcing
Business Development
Project Planning
Operations Management
Professional Services
Incident Management
It Operations
Integration
Project Portfolio Management
Disaster Recovery
Business Process Improvement
Strategic Planning
Pmo
Cross Functional Team Leadership
Business Process
Resource Management
Infrastructure
Leadership Development
Team Leadership
Data Center
Enterprise Architecture
P&l Management
Team Building
Cost Reduction
Process Engineering
It Governance
Vendor Relations
Sla
Management Consulting
Project Implementation
People Management
Business Management
Team Management
Customer Relationship Management
Software As A Service
Software Development Life Cycle
Microsoft Office
John Hamilton Education Details
-
Stevens Institute Of TechnologyInformation Management -
Iona UniversityBusiness Management
Frequently Asked Questions about John Hamilton
What company does John Hamilton work for?
John Hamilton works for Vectra Ai
What is John Hamilton's role at the current company?
John Hamilton's current role is Director of Customer Success.
What is John Hamilton's email address?
John Hamilton's email address is jo****@****age.com
What schools did John Hamilton attend?
John Hamilton attended Stevens Institute Of Technology, Iona University.
What skills is John Hamilton known for?
John Hamilton has skills like Vendor Management, Program Management, Service Delivery, Managed Services, Process Improvement, Management, Project Management, Change Management, It Strategy, Service Management, It Service Management, Cloud Computing.
Who are John Hamilton's colleagues?
John Hamilton's colleagues are Jolanta Stachurska, Hosam Alsayyed, Joshua Cramer, Clarence Williams, Jezabel Valdivia Sánchez, Vinaykumar C, Battista Cagnoni.
Free Chrome Extension
Find emails, phones & company data instantly
Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Aero Online
Your AI prospecting assistant
Select data to include:
Total price:
$0.00
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial