John M. Harabedian, Qpa, Qka Email & Phone Number

Cleveland, Ohio, United States

Charlotte, North Carolina Area

1 Equity Way, Westlake, Oh 44145

Industry leader in providing custodial and administrative services for clients investing in non-traditional assetsSENIOR VICE PRESIDENT - SERVICING AND OPERATIONSResponsible for driving process improvement, cost reductions and an improved client experience, as measured by NPS. Successful in transitioning an inherited entitlement culture into a culture of accountability. Huge improvements in revenue and profitability realized during a period of significant change – acquisitions, core trust platform replacement and an overhaul of senior leadership.• Responsible for all servicing, operations and relationship management to clients and advisors• Provided services for over 130,000 clients with custody of $12,000,000,000 in client assets• Reduced operating expenses by $1.5m (15%) in first year while reducing headcount by 15% directly related to the implementation of new controls, procedures and efficiency initiatives• Operational responsibility for the acquisition of two new businesses in 2015. Successfully converted both while not adding additional headcount • Operational responsibility for the conversion of our core trust system in 2015. Successfully implemented with no adds to staff• Service satisfaction was 35 NPS score when I started. Improved it to low 50s NPS in less than 1 year• Took on additional HR and COO responsibilities in 2015 when both of these executives unexpected resigned• Build a strong team by growing internal employees and adding talent from outside the organization• Strong, trusted partnerships established across business functions, particularly in departments that did not report to me: Marketing, IT, HR, Finance, Audit, Compliance and Legal• CORE group of direct reports that work well together and sacrificed their own needs for the sake of the broader team• Developed a core group of inexperienced leaders into a strong interdependent team

Akron, Ohio

Responsible for driving processs improvement and a proactive service culture into an organization that was seeking significant growth through acquisition. Realigned the corporate culture to realize significantly improved profit margins and an enhanced client experience.• Retirement administration / recordkeeping services for 3,500 public and private sector plans• Responsible for all servicing, operations and relationship management for clients and advisors• Responsible for all human resources, marketing, facilities and recordkeeping operations• Leadership and strategic planning – company grew from 48 to 155 employees in four years• Successfully led the integration of three separate acquisitions while exceeding revenue and net income targets each year. Grew revenues over 300% in four years• Implemented SSAE16 and CEFEX audit procedures and obtained industry certifications• Successful in hiring, training, and coaching key employees for additional responsibility• Built cohesive teams and groomed employees for leadership roles• Strong relationship skills enabling company and peers to meet business objectives

Cleveland, Oh And Phoenix Az

Responsible for the integration of The Hampton Company into Charles Schwab and solidifying Schwab’s entry into the corporate retirement plan industry. Built all trading, conversion and operations departments and established all servicing lines and relationship management functions. Selected by CEO to create a redundant operations and servicing location in Phoenix Arizona in 2003. • Lead officer in the integration of Hampton to Schwab. Restructured costs and customer base while dramatically improving business margins: -100% margin to +20% margin in 3 years• Responsible for building the entire back office infrastructure in the transition from Hampton to Schwab – SchwabPlan daily valuation product successfully launched nationwide in April 1996• Company grew from 85 to 500 employees while moving service offering significantly up market. Use of Lean Six Sigma disciplines to ensure internal procedures and controls• 1,000 plans and 700,000 participants served. $115b AUM, $250m revenues with 23% margin• Built and had oversight for the following departments: Operations, Client Services, Conversion, Compliance, Call Center and Relationship Management. Responsible for over 400 employees• Recognized by Plan Sponsor Magazine as a premiere plan administration and recordkeeping organization for three consecutive years – 1997 through 1999• Replication of business processes in Phoenix for all three divisions of Corporate Services• Created a new product – Schwab Retirement Solutions, allowing Schwab Retail advisors to sell retirement plan products offered by Corporate Services• Assisted sales in site visits and acted as an executive sponsor for our largest west coast clients• Strong relationship skills cross enterprise enabling superiors and peers to meet business objectives

Akron, Ohio

Responsible for building the entire back office operations and servicing infrastructure, including all hiring, human resources and facilities functions. Established a highly motivated corporate culture while achieving over 95% client and employee retention rate. Our quality service reputation and strong technical capability led The Charles Schwab Corporation to acquire The Hampton Company in 1995.• Established a strong corporate culture that allowed employees to advance in their careers• Niche consulting firm with an emphasis on small market defined benefit and defined contribution plans, as well as non-qualified plans, 403b and 457 plans• Launched daily valuation recordkeeping product and built all processes, procedures and staff• Created a college internship program with the Dean of The University of Akron Business School which included the creation of a 300 level pension course taught by our attorney• Instrumental in consulting and negotiating the sale of The Hampton Company to Schwab• Grew the firm from start up to 85 employees when Schwab acquired Hampton in 1995

Financial Management For Senior Executives

Bachelor In Business Administration, Marketing Management