John Harmer Email and Phone Number
Data-driven analytics professional with 5+ years of experience in customer success, sales, and data analysis, focused on delivering insights to improve customer retention, satisfaction, and product adoption. Proven ability to create impactful dashboards, develop predictive models, and analyze usage trends to inform strategic decision-making. Expertise in Python, SQL, Tableau, and Excel, complemented by strong collaboration skills across customer success, sales, and product teams. Demonstrated record of using data to enhance business performance, with a customer-centric approach and a passion for driving customer success. Well versed in project management and problem-solving with hands-on experience in analyzing customer behavior, optimizing sales strategies, and managing logistics performance to achieve revenue and process optimization goals. TECHNICAL SKILLS- PROGRAMMING LANGUAGES: Python, (Pandas, Scikit-learn, NumPy, Seaborn, Matplotlib, Pytorch, TensorFlow, etc...), Version Control (Git/Github), Jupyter- STATISTICAL ANALYSIS: Descriptive and Inferential Statistics, Regression Modeling, Hypothesis Testing- PREDICTIVE MODELING: Classification, Linear/Logistic Regression, K-Means, KNN, Decision Tree, Random Forest- DATABASES: SQL- DATA VISUALIZATION: Tableau, Power BI, Matplotlib, SeabornGit Hub Repositories: https://github.com/jwharmeriv
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Buyer - Agriculture And Animal HealthMurdoch'S Ranch & Home SupplyLivingston, Mt, Us
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Business OwnerParallel 45 Farm Llc Feb 2019 - PresentLivingston, Montana, United StatesVacation rental business.
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Springboard Data Science FellowSpringboard Jan 2024 - Oct 2024United States• Conducted exploratory data analysis and developed predictive models to generate actionable insights for customer retention and satisfaction strategies.• Customer Segmentation: Developed customer segmentation model for an e-commerce retailer to optimize marketing strategies using RFM metrics and k-means clustering in Python, achieving 98% accuracy in identifying high-value customers for targeted engagement.• Big Mountain Ticket Price Analysis: Analyzed ticket prices using statistical analysis and machine learning techniques resulting in a recommendation to increase ticket sales by $0.88 to recoup $1.54 million spent on a chair lift installation.• Built dynamic Tableau dashboards to communicate customer behavior insights and KPIs, providing executives with a clear view of product adoption and usage trends to support strategic decision-making. -
Customer AdvocatePfl.Com Aug 2023 - Jul 2024Livingston, Montana, United States• Analyzed customer data to identify key behavioral trends, successfully increasing conversion rates and customer retention by personalizing solutions.• Contributed to the development of customer health metrics and KPIs, enabling targeted interventions based on customer engagement and satisfaction.• Collaborated with product and sales teams to align customer insights with business goals, supporting strategies to drive revenue growth through data-informed recommendations. -
Director Of Warehousing & LogisticsUnder Canvas Inc. Jul 2019 - Apr 2023Belgrade, Montana, United States• Optimized logistics planning and inventory through data-driven strategies, resulting in a 10% reduction in operational costs.• Created Excel-based dashboards and reports to visualize operational KPIs, providing insights to senior management and enhancing decision-making processes. • Developed metrics to monitor performance and forecast needs, enhancing the company’s ability to meet evolving customer demands efficiently.• Cultivated relationships and cemented contracts with logistics providers, ensuring cost-effective, dependable, and safe transportation of inventory.• Spearheaded software implementations to improve effectiveness/efficiency of work flow (i.e. QStock, Sage Intaact). -
Warehouse ManagerPfl.Com Mar 2019 - Jul 2019Livingston, Montana, United States• Streamlined data management processes, resulting in a 13% increase in operational efficiency by training teams on data tools and optimizing workflows.• Designed and implemented continuous improvement strategies, focusing on customer service standards and operational KPIs.
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Customer Success AdvocatePfl.Com Jun 2018 - Mar 2019Livingston, Montana, United States• Managed and tracked up to 20 active customer marketing programs, ensuring alignment with customer objectives through effective data analysis and performance reporting.• Built and maintained reporting structures that provided visibility into customer success metrics, including churn rate and engagement score, for cross-functional teams and stakeholders.• Developed pricing models and program KPIs, providing clients with data-driven recommendations to optimize marketing campaigns.• Served as a primary point of contact for customer support, resolving software-related issues and contributing to customer success through effective solution deployment.
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Warehouse ManagerYellowstone Forever Aug 2016 - Jun 2018Gardiner, Mt• Maintained inventory shrinkage of 2% or less within a warehouse that supports a $5 millionretail operation• Oversaw all inbound and outbound inventory• Led product/supply replenishment in Yellowstone Forever’s 13 retail locations.• Supervise a staff of 8 team members including an Assistant Warehouse Manager• Spearheaded all aspects of e-commerce fulfillment• Collaborated with all retail department managers, institute program managers, and the philanthropy team to effectively support Yellowstone Forever fundraising and education initiatives.• Fostered a team environment to support and fulfill organizational goals -
Operations ManagerYellowstone Association Jul 2013 - Aug 2016Livingston, Montana, United States• Maintained a fleet of 25 vehicles including 15 passenger buses and box trucks.• Managed all Institute inventory (scopes, binoculars, educational materials, etc…).• Spearheaded all risk management and driver training for Institute staff bi-annually.• Developed and maintained operations budget for Institute.• Oversaw Yellowstone Overlook property consisting of 4 homes on 40 acres.• Led a team of 10-15 volunteers throughout the year to help maintain Overlook property.• Collaborated with local businesses/professionals to meet operational needs in a remote location with limited resources.
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Naturalist GuideYellowstone Association May 2011 - Jul 2013Gardiner, Mt• Led groups in Yellowstone National Park on naturalist programs and park history.• Responsible for group safety in thermal areas and wildlife encounters.• Certified as a wilderness EMT.
John Harmer Education Details
Frequently Asked Questions about John Harmer
What company does John Harmer work for?
John Harmer works for Murdoch's Ranch & Home Supply
What is John Harmer's role at the current company?
John Harmer's current role is Buyer - Agriculture and Animal Health.
What schools did John Harmer attend?
John Harmer attended Texas A&m University.
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John Harmer
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John Harmer
District Manager At Journal Register Company, Newspapers And InteractiveGreen Valley, Az -
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