John Harmer Email & Phone Number

Livingston, Mt, Us

Livingston, Montana, United States

Vacation rental business.

United States

• Conducted exploratory data analysis and developed predictive models to generate actionable insights for customer retention and satisfaction strategies.• Customer Segmentation: Developed customer segmentation model for an e-commerce retailer to optimize marketing strategies using RFM metrics and k-means clustering in Python, achieving 98% accuracy in identifying high-value customers for targeted engagement.• Big Mountain Ticket Price Analysis: Analyzed ticket prices using statistical analysis and machine learning techniques resulting in a recommendation to increase ticket sales by $0.88 to recoup $1.54 million spent on a chair lift installation.• Built dynamic Tableau dashboards to communicate customer behavior insights and KPIs, providing executives with a clear view of product adoption and usage trends to support strategic decision-making.

Livingston, Montana, United States

• Analyzed customer data to identify key behavioral trends, successfully increasing conversion rates and customer retention by personalizing solutions.• Contributed to the development of customer health metrics and KPIs, enabling targeted interventions based on customer engagement and satisfaction.• Collaborated with product and sales teams to align customer insights with business goals, supporting strategies to drive revenue growth through data-informed recommendations.

Belgrade, Montana, United States

• Optimized logistics planning and inventory through data-driven strategies, resulting in a 10% reduction in operational costs.• Created Excel-based dashboards and reports to visualize operational KPIs, providing insights to senior management and enhancing decision-making processes. • Developed metrics to monitor performance and forecast needs, enhancing the company’s ability to meet evolving customer demands efficiently.• Cultivated relationships and cemented contracts with logistics providers, ensuring cost-effective, dependable, and safe transportation of inventory.• Spearheaded software implementations to improve effectiveness/efficiency of work flow (i.e. QStock, Sage Intaact).

Livingston, Montana, United States

• Streamlined data management processes, resulting in a 13% increase in operational efficiency by training teams on data tools and optimizing workflows.• Designed and implemented continuous improvement strategies, focusing on customer service standards and operational KPIs.

Livingston, Montana, United States

• Managed and tracked up to 20 active customer marketing programs, ensuring alignment with customer objectives through effective data analysis and performance reporting.• Built and maintained reporting structures that provided visibility into customer success metrics, including churn rate and engagement score, for cross-functional teams and stakeholders.• Developed pricing models and program KPIs, providing clients with data-driven recommendations to optimize marketing campaigns.• Served as a primary point of contact for customer support, resolving software-related issues and contributing to customer success through effective solution deployment.

Gardiner, Mt

• Maintained inventory shrinkage of 2% or less within a warehouse that supports a $5 millionretail operation• Oversaw all inbound and outbound inventory• Led product/supply replenishment in Yellowstone Forever’s 13 retail locations.• Supervise a staff of 8 team members including an Assistant Warehouse Manager• Spearheaded all aspects of e-commerce fulfillment• Collaborated with all retail department managers, institute program managers, and the philanthropy team to effectively support Yellowstone Forever fundraising and education initiatives.• Fostered a team environment to support and fulfill organizational goals

Livingston, Montana, United States

• Maintained a fleet of 25 vehicles including 15 passenger buses and box trucks.• Managed all Institute inventory (scopes, binoculars, educational materials, etc…).• Spearheaded all risk management and driver training for Institute staff bi-annually.• Developed and maintained operations budget for Institute.• Oversaw Yellowstone Overlook property consisting of 4 homes on 40 acres.• Led a team of 10-15 volunteers throughout the year to help maintain Overlook property.• Collaborated with local businesses/professionals to meet operational needs in a remote location with limited resources.

Gardiner, Mt

• Led groups in Yellowstone National Park on naturalist programs and park history.• Responsible for group safety in thermal areas and wildlife encounters.• Certified as a wilderness EMT.