John B Harris Iv Email & Phone Number

Tampa, Florida, United States

•Manage a portfolio of hundreds of clients and interact directly with clients via phone, help at-risk clients promote overall client satisfaction, product adoption, retention, and renewals mainly in the small business and very small business segment•Partner with Sales on account and territory planning and provide client health leadership, handle escalations on at-risk clients, strategize on 1 to many Client Success Initiatives•Ensure that clients derive maximum value from their investment in Autodesk Solutions, utilize all their licenses, identify new opportunities, ensure renewal and collaborate with other teams to ensure growth attainment•Develop a comprehensive understanding of typical business challenges faced by clients and common objectives to appropriately map Autodesk solutions and associated business benefits to address their needs•Monitor client usage data, health indicators, renewal dates, and growth opportunities and translate into strategies for success•Manage and collaborate inter-departmentally to resolve at-risk Client escalations•Respond to partner and client inquiries in a professional and prompt manner•Build strong client relationships for repeat business•Identify clients that are or could be at risk, and mitigate the risk

Tampa, Florida, United States

• Promptly notating and relaying information in a correct and concise form • Provides accurate information in real-time to various locations and support agencies• Successfully surpassing QA and KPI scores, averaging above 93% for satisfaction, occupancy, response/handle time with 60+ customer interactions daily• Performs troubleshooting techniques to ensure a streamlined experience for customers• Collaborate with management to find solutions to company needs• Problem solves for customers to find solutions to their needs and issues • Offers a wide array of product knowledge and information• Adapts to various personalities

Tampa, Florida, United States

• Collaborates with clients to provide design insight for logo creation and branding• Utilizes best practices to create and prepare assets for print and web implementation• Develops design mockups and graphics for planning and execution• Provides copywriting expertise for ad development and creation • Ensures client satisfaction with quick responses and turnaround time • Utilizes color theory and typography skills to develop palettes and establish brand identity

Tampa/St. Petersburg, Florida Area

• Supported the store by ensuring marketing tasks were performed quickly and efficiently • Implemented window and in-store promotional materials, mannequin styling, floor sets, and product merchandising directives • Executed visual initiatives designed to drive customer satisfaction and business efficiencies • Provided support in execution of marketing and visual presentation to promote sales • Reviewed marketing communications and interacted with corporate to be aware of all current and future initiatives, priorities and business metrics • Ran social media pages for the store, replying to customer comments/messages/concerns• Provided on the job training to new hires, sharing a higher level of knowledge regardingproducts and processes