John B Harris Iv Email & Phone Number

Tampa, Florida, United States

• Manage a portfolio of hundreds of clients and interact directly with clients via phone, help at-risk clients promote overall client satisfaction, product adoption, retention, and renewals mainly in the small business.
• Partner with Sales on account and territory planning and provide client health leadership, handle escalations on at-risk clients, strategize on 1 to many Client Success Initiatives
• Ensure that clients derive maximum value from their investment in Autodesk Solutions, utilize all their licenses, identify new opportunities, ensure renewal and collaborate with other teams to ensure growth attainment
• Develop a comprehensive understanding of typical business challenges faced by clients and common objectives to appropriately map Autodesk solutions and associated business benefits to address their needs
• Monitor client usage data, health indicators, renewal dates, and growth opportunities and translate into strategies for success
• Manage and collaborate inter-departmentally to resolve at-risk Client escalations

Tampa, Florida, United States

• Promptly notating and relaying information in a correct and concise form
• Provides accurate information in real-time to various locations and support agencies
• Successfully surpassing QA and KPI scores, averaging above 93% for satisfaction, occupancy, response/handle time with 60+ customer interactions daily
• Performs troubleshooting techniques to ensure a streamlined experience for customers
• Collaborate with management to find solutions to company needs
• Problem solves for customers to find solutions to their needs and issues

Tampa, Florida, United States

• Collaborates with clients to provide design insight for logo creation and branding
• Utilizes best practices to create and prepare assets for print and web implementation
• Develops design mockups and graphics for planning and execution
• Provides copywriting expertise for ad development and creation
• Ensures client satisfaction with quick responses and turnaround time
• Utilizes color theory and typography skills to develop palettes and establish brand identity

Tampa/St. Petersburg, Florida Area

• Supported the store by ensuring marketing tasks were performed quickly and efficiently
• Implemented window and in-store promotional materials, mannequin styling, floor sets, and product merchandising directives
• Executed visual initiatives designed to drive customer satisfaction and business efficiencies
• Provided support in execution of marketing and visual presentation to promote sales
• Reviewed marketing communications and interacted with corporate to be aware of all current and future initiatives, priorities and business metrics
• Ran social media pages for the store, replying to customer comments/messages/concerns