Responsibilities:• Serve as an operational point-of-contact, advocate, and trusted advisor for defined set of clients.• Partner with clients to proactively improve client health and satisfaction by monitoring key metrics (performance, satisfaction, etc.) and develop strong relationships to uncover expansion opportunities.• Effectively demonstrate Waystar’s value proposition with key influencers and decision makers to include but not limited to client’s Directors and Managers.• Establish a metrics framework based on Waystar best practice to measure, monitor, and communicate total value delivered through use of Waystar technology.• Work cross-functionally with Waystar Support, Solution Adoption, Sales, and others to achieve renewal, annual booking plans, and client participation in the Waystar reference and marketing programs.

Responsible for implementations, client success, renewals, and cross-sells for portfolio of health systems. ▪ Cultivate CFO relationships while quarterbacking teams for Implementation, Client Success, and Clinical Ops. ▪ Provide Quarterly Business Reviews for Executive Sponsors and deliver against ROI and satisfaction metrics.▪ In 2022 delivered 18% top-line contract growth with 95% retention rate of all clients in assigned portfolio.▪ Currently serving Atlantic, Grady, Infirmary, OU Health, Rush, Tufts Medicine, UHS, and 13 other systems.About Iodine Software:Iodine is an enterprise AI company that is automating complex clinical tasks, generating insights and empowering intelligent care for healthcare professionals, leaders, and their organizations.

Responsible for client success, renewals, and cultivating growth opportunities for clients in Central region.▪ Developed and maintained VP-level relationships in Supply Chain in order to identify client goals and develop account strategies to maximize value while achieving territory retention and growth targets for the firm.▪ Effectively advocated for client leadership across the firm to ensure all Lumere teams – Client & Advisory Services, Sales & Marketing, and Product Development – executed a shared vision to deliver surplus value.▪ In 2020 delivered 15% top-line contract growth with 93% retention of all clients in Central region.▪ Served as senior-most client liaison for 14 health systems including Advocate Aurora, Avera Health, Baylor Scott & White, BJC Healthcare, FMOL, Northwestern, Ochsner, OSF Healthcare, and UT Health.About Lumere:Now part of GHX, Lumere provides an end-to-end software platform that delivers evidence-based research and data analytics to help health systems reduce unwarranted clinical variation and eliminate unnecessary costs related to device and drug spend.

I served in multiple roles during 7+ years with The Advisory Board Company: Principal, Regional Accounts (2017–18) - Client-facing executive serving 30+ regional healthcare organizations worth $17M in contract value.• Served as rainmaker for research memberships while building trusted-advisor relationships at C-level. • Directly responsible for client success, renewals, and cultivating partnership growth opportunities.• Awarded trip to Cayman Islands for outstanding performance in 2017 and promoted to Senior Director. Client Executive Partner (2014-16) - Client-facing executive and strategic partner for 16 high-profile customers worth $19M in contract value.• Directly responsible for client success, renewals, and cultivating partnership growth opportunities. • Delivered 17% top-line revenue growth and 94% renewal rate in 2015 and awarded exclusive trip to Nevis. • Invited in 2015 to participate in exclusive Advisory Board Fellowship Program for leaders of excellence.• Clients included Baptist Jax, Carillion, CEMC, Crozer-Keystone, Jackson, Novant, Wake Forest, and Yale.Client Delivery Advisor (2011-13) - Directly responsible for client success and cultivating partnership growth opportunities for 20+ clients.• Led and mentored a small team of new Client Success Managers to customize delivery services through best-practice analytics, project plan creation, cohort services, and quarterly Value Summits.• In 2014 ranked #8 in entire firm for revenue generated from referrals and leads to other sales teams.About The Advisory Board Company: Now part of Optum, The Advisory Board Company is a membership-based professional services firm that provides best practices research, analysis, executive education, and software solutions to healthcare systems in order to improve patient care and financial performance.

Reporting directly to CEO, I was tasked with driving new logo revenue by restructuring the outsourcing partnership model and developing two new sales executives. I also improved our prospect seminar strategy, Client Success initiatives, and overall retention efforts.• Prospected, nurtured, and won new clients including Adept Response, Bi4ce, Marriott, Merrill Lynch, NASD, Proxicom, Texas Instruments, Thompson Financial, and TradeWeb.• Hired and trained two Business Development reps to expand our regional footprint while training additional Client Services staff to improve service and retention strategies. • Overhauled prospect seminar strategy, transforming it into successful series entitled "Eight Popular Offshore Strategies for SME Software Companies – What Works and Why."• Architected a new CRM system (Salesforce) while integrating a large existing database, significantly increasing prospect and client tracking accuracy as well as productivity overall.About LeverPoint:As a pioneer in software application development outsourcing, LeverPoint specialized in building and testing Enterprise-class software product applications in complete alignment with our clients’ own internal IT organizations.

As an Associate Director (2001-03) I exceeded my sales goals each year selling best practice research to C-level executives of F500 companies. I was also provided an expanded territory and additional products to sell. In 2004 I was promoted to Director and served in a “Player Coach” role leading a team two ADs and three Marketing Associates. As a team we consistently delivered more than $2M per year, placing our team in the top 20% of the firm's sales organization.• Closed new logos of F500 companies 3M, CDW, Comerica, Dominion Resources, Dow Corning, General Mills, ING, KeyBank, La-Z-Boy, Nextel, Thrivent Financial, and Whirlpool. • Recognized in 2003 for individual & team performance with exclusive trip to Cancun.• As AD I reported to the Dir. of Corporate Strategy practice and excelled as individual contributor through effective prospecting, cold-calling, and in-person strategy discussions.About CEB:Now part of Gartner, The Corporate Executive Board (EXBD) provides best practice research, decision-support tools, and consulting services to the world’s elite corporations.

Reported to Regional VP responsible for assimilation of smaller staffing companies acquired in mid-Atlantic region. I led the business development, recruiting, and client service initiatives for a $3M satellite office. Directed three sales associates, four recruiters, and nine support staff in identifying and delivering human capital solutions to client companies.

• Motivated students with dynamic instruction and hands-on learning experiences• Coached baseball, basketball, and volleyball• Pioneered a leadership development and service ministry involving 30+ student leaders• Awarded one of WBTV’s ‘Teachers of the Year’ for all Charlotte area counties in 1996