John B. Email & Phone Number

Los Angeles, California, United States

Managed desktop support group and help desk group. Responsible for the team success of supporting an 800-user enterprise wide company with the focus on customer service and satisfaction. Maintained the environment by implementing hardware and software refresh, researched and recommended new technology developments, and managed desktop related projects. Responsible for the administration of Microsoft Security Updates for XP (WSUS), McAfee EPO, and WinInstall for software deployment.… Show more Managed desktop support group and help desk group. Responsible for the team success of supporting an 800-user enterprise wide company with the focus on customer service and satisfaction. Maintained the environment by implementing hardware and software refresh, researched and recommended new technology developments, and managed desktop related projects. Responsible for the administration of Microsoft Security Updates for XP (WSUS), McAfee EPO, and WinInstall for software deployment. Responsible for remote office support in New York, Atlanta, Toronto, London, Paris, Munich, and Sydney. Show less

Windows OS Migration. Cloning technologies, Packaging and deployment of software applications. Disaster recovery. Projects include VPN replacement and Wireless Project. Currently leading an enterprise wide replacement of MGM’s legacy VPN and implementing wireless capabilities in the conference rooms at MGM.Macintosh OS X upgrade/deployment. Managed a corporate wide upgrade from OS 9 to OS 10.3 with Active Directory integration and applied policies through Workgroup Manager. Managed… Show more Windows OS Migration. Cloning technologies, Packaging and deployment of software applications. Disaster recovery. Projects include VPN replacement and Wireless Project. Currently leading an enterprise wide replacement of MGM’s legacy VPN and implementing wireless capabilities in the conference rooms at MGM.Macintosh OS X upgrade/deployment. Managed a corporate wide upgrade from OS 9 to OS 10.3 with Active Directory integration and applied policies through Workgroup Manager. Managed project budget and reforecast, evaluated software and hardware needs, oversaw development of the Mac corporate desktop image, managed implementation of Font Reserve system for management and legal compliancy of fonts, developed deployment procedures, and organized OS X client training. Worked with various vendors to achieve optimal success of the OS X migration. Show less

Lead PC technician for C-level executives-CEO, COO, CFO, President of Marketing, Pres. of United Artists, Pres. of Domestic Distribution, Pres. of MGM Pictures, and multiple EVPs as well as their home locations for general network and pc support. Managed disaster recovery team. Administrator for File Maker Pro Database Server.

Supported Windows users in on a Microsoft and Novell network. Responsibilities included troubleshooting LAN connectivity issues, network printing, software and hardware support. Configured Outlook for Exchange mail server. Created and controlled Access database for inventory control.

Computer tech responsible for warehouse check-in and check-out of computers, monitors, printers, hubs, etc. Prepared built-to-order systems. Supervised and trained entry-level computer technicians.Traveled to conferences for setup and support of various positions including show office support, speaker ready rooms, livestream, presentation management, records, and digital signage.

Bs, Sociology, Communications

Activities and Societies: Alpha Sigma Phi, Multicultural Awareness Program

Diploma