As a Senior Solutions Engineer, I assist the sales team qualify and assess the needs of the potential customer, determine the appropriate solutions set based on those needs, help write the Statement of Work to outline the objectives, implementation plans and final outcome of those projects, and assist the implementation team with realizing the actual vision of the project.I Perform demonstrations our IDP solution, Transact, to potential customers and partners.

Assist small office/home office businesses, as well as personal home users, with a wide variety of computer and IT processes including installation, configuration, system builds, network installations and configurations (WiFi and hard wired), trouble shooting and repair services, purchase and design services, plus many other items.

As a Senior Advisor, my primary responsibility was to assist customers with their journey to HiTrust Certification by reviewing, editing, advising on, and writing policy and procedure document. I also assisted with the classification of appropriate evidence to support their certification.On that journey, I educated my customers on the importance of building a solid set of IT security policies and procedures to help their company mature and better secure the important data entrusted to them by their customers.Additionally, I worked with internal and external resources to better help Drummond Group explore the services our customers need, determine which of those our organization should provide, and develop a road map to the offering.

As a Senior Solutions Consultant, I helped the sales team qualify and assess the needs of the potential customer, determine the appropriate solutions set based on those needs, write the Statement of Work to outline the objectives, implementation plans and final outcome of those projects, and assist the implementation team with realizing the actual vision of the project.Performed demonstrations of workflow and data transformation solutions including Kofax TotalAgility and Transformation.

Manage a team of engineers, implementors and integrators and support that team in their day to day activities; Own implementation projects involving a large gamut of solutions and technologies

Successfully discover, document and analyze customer’s business processes as they relate to workflow automation, process remediation and design.Conduct detailed discovery projects to assist customers in assessing their environments, determine appropriate, obtainable objectives and designing effective solutions that meet those objectives.Provide consultative services to help customers understand the strengths and weaknesses of their current environment, their options for remediation, and what they can expect from that remediation with regards to increased productivity and decreased costs.Developed, implemented, tested and trained on Enterprise Class Advanced Capture, Document Management and Production Print Output projects.Work closely with customers in the design, scope, installation and maintenance of advanced capture, document management, output management and imaging software.

Develop and manage large and small projects, ensuring a smooth transition from inception to final signoff.Support other members of Ricoh with scoping, development, discovery, design, training and all other aspects of the position.Technical leader in advanced capture, output management and document management processes.Lead training and development tasks for both customer and Ricoh personnel.Assisted with the vetting of potential new offerings from Ricoh.

Managed day to day operations of the Enterprise Content Manager system, IBM CM and Kofax Capture. Also did general Lotus Notes Administration.

As a SSWA, my primary function is to: - Support the solutions sales team with evaluating and interpreting customers needs and environment - Assembling the best possible solution set -Demonstrating the potential software solutions -Developing an accurate Level of Effort to develop, install, test, train and ultimately support the agreed upon solution.I am an AIIM certified Specialist in Business Process Management, I hold a current CDIA+ certifiation, as well as holding a number of application specific certifications in Advanced Capture, EDM and Workflow management.

Pre sales support, installation, post sales support and troubleshooting for document management, scanning, imaging and processing applications, such as Kofax, Westbrook, eCopy, DocumentMall and other.

Responsible for the maintenance, service, remediation, upgrade, replacement, and general health of all servers, networking equipment, end user PCs and all related hardware and software. Duties also included server and workstation backup management, writing proposals for equipment upgrades and replacement, consulting with business units on best practices, project management and being tier 3 escalation for the PC support group.Member of the Disaster Recovery Team with DR development and implementation and was on the Disaster Recovery Remediation team for 2 years.

Technical EducatorTaught various classes on a wide range of computer related skills to all levels of learners.Wrote manuals for various classes.