John Cornell Email & Phone Number

Costa Mesa, Ca, Us

Costa Mesa, Ca, Us

• Provide strategic leadership to further the Experian's reputation as an innovation leader in the field of payments and know your customer• Accountable for the operations of card not present subscription and transactional payments in excess of $500M per annum• Drive the transformation of identity verification within the order funnel to maintain low risk levels while reducing the impact of false positives to ensure a positive customer experience• Lead the team that serves as the central resource with design, process, quality and operations for payment and authentication enhancements as they move to productionNotable Accomplishments· Back to back to back years of cost of revenue reductions returning millions of dollars of fees to the bottom line· Slashed chargeback ratios by over 50% through enhanced know your customer and fraud controls alongside updated representment practices · Oversaw the integration of recurring and one time payments generated by mobile applications through iTunes and Play· Right sized authentication controls to allow for intent based validation of visitors generating an 8% lift in orders· Built fraud investigations team responsible for reducing risk and optimizing the sales funnel

Costa Mesa, Ca, Us

Manage teams responsible for fulfillment of services to customers through systems analysis of new product requirements ensuring appropriate safeguards for monitoring, auditing, and security are incorporated. Responsible for all customer correspondence systems including direct mail, email, and SMS. Responsible for sourcing, contract review, and management of multiple vendors.Notable Accomplishments· Reduction in man hours required to audit systems with increased visibility into day to day operations · Incorporated multiple email deliverability best practices leading to increased inbox penetration· Fraud reduced, increased customer security, and enabled corporation to increase efficiency and revenue from affiliate marketing channel· Selected member of Experian Business Network leadership development program by corporate executives

Costa Mesa, Ca, Us

Costa Mesa, Ca, Us

Manage engineering teams responsible for data integration with credit bureaus and partners and fulfillment of customer service agreements including credit event notifications and billing for services. Responsibilities included managing multiple projects and staff of 21 full time and contract employees.Notable Accomplishments· Streamlined department’s interview, testing and on-boarding processes, improving quality and productivity of new hires· Increased collaboration between engineering and teams responsible for managing and monitoring production jobs, reducing support escalations to engineering· Improved department’s resource forecasting process· Serving as technical lead on several high-profile, cross-departmental projects

Irvine, California, Us

Manage engineering team responsible for Kofax Capture, Kofax’s flagship product suite. Responsibilities include managing multiple projects, cross department teams, and external vendors.Notable Accomplishments· Maintained expected production schedule, keeping four key projects on target· Initiated new collaboration effort between engineering and technical support designed to reduce escalations, keeping engineers focused on new release requirements· Support staff contributing to acceptance testing and technical training, reducing workload for engineering and providing better training for the support organization

Irvine, California, Us

Provides Agile/Scrum guidance to the product and solutions groups, specifically for Scrum Masters and Product Owners. I serve as a subject matter expert for the Products and Solutions Department on Agile development methods and processes. In addition, I work with teams in Croatia and Vietnam and facilitate their involvement in distributed development projects involving our other development centers.Notable Accomplishments:· Coached collocated and distributed teams in Scrum with four week iterations, user stories, test driven development, refactoring, iteration and release planning.· Authored numerous training, best practice, and policy documents utilized by Agile software development teams throughout the corporation· Instituted use of project management, source code management, continuous integration, code metrics, and code coverage analysis systems amongst the corporation’s development teams· Scrum teams report increased job satisfaction which has led to reduced turnover as well as shortening the time required to deliver software to customers· Improved levels of communication and mitigated team cultural differences resulting in increased trust, motivation, and cooperation between teams in multiple locations · Vietnamese team elevated from defect resolution and installation work to architecting and developing core workflow components for company’s enterprise business process automation framework leading to execution of more distributed projects while maintaining an efficient cost structure· Reduced management overhead and errors by automating source code synchronization between site