John H.

John H. Email and Phone Number

Head of Products | Business Transformation | Project Management @ Moondance Business Consultants
dublin, dublin, ireland
John H.'s Location
Dublin, County Dublin, Ireland, Ireland
John H.'s Contact Details

John H. work email

John H. personal email

n/a
About John H.

Experienced banking professional with over 21 years working in a variety of roles in Retail Banking and Change Management roles. I have held leadership positions in Product Management and Transformation.An effective leader with a strong track record of delivery, I have managed a wide range of change programmes from product proposition development and digital transformation to regulatory compliance and portfolio sales. Most recently I led the team that delivered the migration of KBC's deposit book to Bank of Ireland which concluded successfully in Feb 2023, while continuing to head up the Transactional Banking products team (Current Accounts and Deposits).

John H.'s Current Company Details
Moondance Business Consultants

Moondance Business Consultants

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Head of Products | Business Transformation | Project Management
dublin, dublin, ireland
Website:
moondancebc.com
Employees:
4
John H. Work Experience Details
  • Moondance Business Consultants
    Business Transformation Consultant - Freelance Contractor
    Moondance Business Consultants Nov 2024 - Present
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  • Kbc Bank Ireland
    Head Of Transactional Banking Products
    Kbc Bank Ireland Mar 2021 - Present
    Dublin, County Dublin, Ireland
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  • Kbc Bank Ireland
    Workstream Lead - Deposits Migration
    Kbc Bank Ireland Jun 2021 - Mar 2024
    Dublin, County Dublin, Ireland
    Following the announcement of KBCI's withdrawal from the Irish market, i was appointed to head up the migration of the Deposit book to Bank of Ireland. Key tasks include:Completion of due diligence phaseMigration planning in collaboration with BOIScripting of Customer CommsDocument Retrieval for sharing with BOIMigration dress rehearsalsData cleansing Drafting of runbooksCompletion of the migration itselfManagement of post-migration 'Hypercare'
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  • Kbc Bank Ireland
    Current Accounts, Cross Sales & Activation Manager
    Kbc Bank Ireland Sep 2018 - Mar 2021
    Dublin, Leinster, Ireland
    Responsible for driving current account acquisition, activation of the current account book (driving 'main bank' usage) and devising/executing strategies (and their processes) for maximising cross-sales.Drove current account sales to an all-time high in 2019, level in 2020 (thank you COVID) and again in 2021.
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  • Kbc Bank Ireland
    Cross Sales & Activation Manager, Daily Banking, Retail Products
    Kbc Bank Ireland Aug 2016 - Sep 2018
    Dublin, Leinster, Ireland
    Responsible for design and execution of strategies to increase cross sales across all other products in the KBC stable and to increase activation (account usage) among existing current account customers.
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  • Kbc Bank Ireland
    Consumer Finance Product Manager
    Kbc Bank Ireland Feb 2014 - Aug 2016
    Dublin 2
    Joined KBC at the very start of the Consumer Finance journey, where the product set was little more than a mission statement. Brought the Credit Card, Personal Loan and Overdraft to market, and was responsible for the commercial side of the Personal Loan and Overdraft product (P&L responsibility, designing customer journeys, setting pricing etc.).
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  • Aib
    Consultant Project Manager - Customer Treatment Strategy Implementation
    Aib Aug 2013 - Jan 2014
    Dublin
    Managed the implementation of treatment strategies for Retail customers focusing on optimising debt recovery and providing customers in financial difficulty with sustainable restructuring solutions.
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  • Bank Of Ireland
    Project Manager - Personal Insolvency Operations
    Bank Of Ireland Dec 2012 - Apr 2013
    Dublin
    Managed the design and implementation of an operational framework for the introduction of Personal Insolvency legislation.Key member of project team responsible for end-to-end process design, capacity planning, agreement of roles and responsibilities with stakeholders from across the BoI Group and establishing positive working relationships with external stakeholders (Insolvency Service of Ireland, Personal Insolvency Practitioners etc).
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  • Bank Of Ireland
    Project Manager, Mortgages Roi Product Management, Consumer Banking
    Bank Of Ireland Oct 2011 - Dec 2012
    Dublin
    Responsible for end-to-end delivery of a suite of mortgage forbearance products to support customers in financial difficulty as part of the BoI Mortgage Arrears Resolution Strategy (MARS). Used market insights to develop new products to feed into the Mortgages new business strategy and refined existing product propositions to reflect the needs of a changing market.Campaign development and Branch Network training to support BoI’s 'Open for Business' and 'Supporting Customers in Financial Difficulty' strategies.
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  • Bank Of Ireland
    Product Manager, Loans Roi & Ni, Consumer Banking
    Bank Of Ireland Apr 2007 - Oct 2011
    Dublin
    Responsible for managing a team, the development of strategy papers, customer plans, business cases, sales forecasting papers and representation at a wide range of meetings with stakeholders from across BoI Group. NPD: Revamped the student segment lending proposition and capitalised on emerging segments with a range of new product developments (e.g. Green Home Improvement Loans).Project Management: Oversaw the delivery of a wide range of system and process changes driven by a heavy compliance agenda (Consumer Credit Directive, Consumer Protection Code etc.). Design, Implementation, User Acceptance Testing. Rolled out a product awareness initiative in both the ROI and NI Branch Networks (Spotting Opportunities guides, hosting of Product Knowledge sessions with regional reps and larger branches, sales incentive campaigns etc.).
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  • Bank Of Ireland
    Marketing Operations Co-Ordinator
    Bank Of Ireland Jan 2003 - Apr 2007
    Dublin
    Responsible for the delivery of a range of IT developments to improve the quality of data captured during the account-opening process. Managed the Current Account Conversion Programme (revenue enhancement initiative moving customers from free to fee-paying current accounts). Operational propositions for Student Banking team (free flights campaigns for 3rd Level students, text message bundle offers for 2nd Level students etc.).
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John H. Education Details

Frequently Asked Questions about John H.

What company does John H. work for?

John H. works for Moondance Business Consultants

What is John H.'s role at the current company?

John H.'s current role is Head of Products | Business Transformation | Project Management.

What is John H.'s email address?

John H.'s email address is jo****@****ail.com

What is John H.'s direct phone number?

John H.'s direct phone number is +353 1 285*****

What schools did John H. attend?

John H. attended Trinity College Dublin, Colaiste Eoin, Booterstown.

Who are John H.'s colleagues?

John H.'s colleagues are Keven O'shea, Mark Gallagher.

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