John Heed Email & Phone Number

Milan, Mi, Us

Care4Everyone is a start-up consortium of companies focused on using remote monitoring, behavioral and treatment sprints and n of 1 analytics to achieve 8-sigma in the treatment of multiple chronic and other conditions. Prepare budgets, forecasts, pro formas up to 50,000 patients and financial analyses of cost and revenue drivers, break-even points. Create protocols to align onboarding of providers with number of patients during rapid-growth phase. Also responsible for providing population-level health analytics.

Patented first new navigation kernel in a generation. RightThereWare can cut ETA inaccuracy by more than half, and speed users up by 10-20% or more - more at times of inclement weather or peak traffic. *RightThereWare was selected as the winner of the Global Automotive Innovation Challenge in the Auto Consumer / Infotainment / Value Add Category (sponsored by the MIT Alliance, (International) Society of Automotive Engineers and Next Energy), and as one of the Winners of the MobiPrize in Connected and Automated Mobility.

Golden is a provider of premium transportation and "people logistics" both in-house and through a network of over 500 affiliates worldwide.Assisted CEO with running of company, serving as communications conduit, planning and strategy partner and their "voice" when they were absent. Produced financial and contract analyses including forecasts, NOI/ROI, budgets, etc. Both positions at Golden were hybrid.PROJECTS / HIGHLIGHTS:*Led charge to refocus company on contract business resulting in record revenue, record profits and record employee pay, all in 2021, while increasing the number of employees more than 9-fold since 4/20. *Optimized driver scheduling: managed 2022 revenue increase of ~50% with just ~5% increase in drivers.*Chief company contact/account manager with company's two largest accounts.*Served as head of operations during times no VP of Operations was in place.*Key organizer and driver of company's strategic initiatives.

Managed new division, including planning, launch, oversight, hiring, etc. Managed projects for CEO as directed.PROJECTS / HIGHLIGHTS:*Onboarded new account that tripled division's revenue in 3 months.*Managed relationship with key delivery account that significantly raised driver incomes improving both retention and quality.*Researched/wrote governmental RFPs, including winning pilot program from local transportation authority. Revenues on this program have increased ~700% in less than 4 years.

Stamford, Connecticut, Us

Re-hired without interview based on performance for high-tech, Fortune 500 telematics / infotainment / audio firm. Managed 7 distinct functional areas: developmental fleet for North America and the Far East (NAFE); 3 facilities at company's North American automotive headquarters in Michigan, environmental, ergonomics, security and access control system for NAFE, shipping, safety and emergency response. Managed budget with the largest number of spend categories in Michigan.PROJECTS / HIGHLIGHTS:*Received 100% on only two reviews using formal metrics.*Key contributor to Sidney Harman farewell visit.*Designed and instituted program resulting in the recycling of 20 tons of ewaste in the first year.*Selected as Environmental Management Rep 6 weeks before external audit. Audit was passed with no major nonconformances despite auditors saying they expected to reject the site's certification before their arrival.*Originated and managed fleet policies successfully addressing 5-page Internal Audit checklist.*Conducted 20,000-page analysis of GL and used results in helping to launch online procurement system.*Critical contact for landlords, construction companies and employees as Harman expanded from 1 to 3 Michigan sites.*Instituted shared office standards, saving the company hundreds of thousands of dollars by delaying the need for new sites/buildings.

Co-founded and managed shared-ride transportation company that was statistically more reliable than driving one's own car to the airport. PROJECTS / HIGHLIGHTS:*Tripled revenue in 3 years, obtaining more than 80% of company's accounts.*Developed structured interview that resulted in turnover that was less than half the industry average despite below-market wages.*Assisted Owner as company was sold to SelectRide.

Managed five service groups, each with multiple rate classes, for controlled group of three companies at largest private transportation company in Washtenaw County (Ann Arbor): ~750,000 trips annually with ~200 drivers/office employees. Originally hired as driver; promoted multiple times.PROJECTS / HIGHLIGHTS:*Persuaded County to combine transportation bids and require drug-testing, resulting in $200,000 pa in new business for SRI.*Wrote on-line help system for dispatch/call center, providing immediate, single point of reference across all service groups and rate classes.*Rewrote dispatch and customer service representative (CSR) manuals, increased focus on customer service and changed phone scripts, reducing complaints 75% in first six months as Operations Manager - gains that were maintained throughout tenure.*Spearheaded start-up of shared-ride airport shuttle service, increasing revenue by approximately $300,000 with less than a 5% cannibalization factor. Service was launched 6 weeks after 9/11 and quickly became the highest volume airport service in the Ann Arbor area.*Managed all aspects of Park-and-Ride program for the University of Michigan, from conception through implementation. The first meeting concerning this program was on 12/23, and the program was up and running by 1/10. Overall customer satisfaction and service metrics exceeded both UM and SRI forecasts. *Developed marketing program directly responsible for the company’s two highest months ever for cash business.*First dispatcher in company history trained during rush hour. First dispatcher to complete rush hour shift without any no-go’s. First dispatcher to average more than 150 orders per hour for an entire shift. Received highest score in company history on dispatch test 6 months after being hired (other than 13-year veteran used to benchmark test). No customer or driving complaints (in approximately 20,000 trips).

Top producer for premier career counseling and resume-writing service: the largest such office in the world at that time.PROJECTS / HIGHLIGHTS:*Recorded no negative customer evaluations.*Ran business 6 weeks after being hired and increased revenue and profitability.*Contributed to Asher's Bible of Executive Resumes and The Overnight Job Change Strategy.*Replaced by 5 employees, 4.5 FTEs. Cited by Owner as "most profitable employee we ever had."