John Heil Email & Phone Number

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

-Develop strong relationships with clients through quality customer service and excellent communication skills, actively address issues finding solutions to challenges, resulting in increased client satisfaction and repeat business-Administer high-volume hospitality Purchase Orders, utilizing quality control measures to verify the accuracy of product and billing information, ensuring minimized billing discrepancies and increased customer loyalty-Conduct comprehensive audits of over $10M in inventory, utilizing strict attention to detail, cross-referencing data sources for accuracy and rectifying discrepancies to guarantee optimal stock management -Contribute to project planning for special events and rollouts such as the International Wine Fest and Annual Spirit Release by collaborating with cross-functional teams to ensure seamless execution of project plans, enhancing the company's brand presence and customer engagement-Perform detailed warehouse logistics operations, maintaining a smooth flow of operations, reducing processing times and minimizing errors

Vancouver, British Columbia, Canada

-Executed the installation of high-end renovation projects in both residential and commercial settings-Led client relationship management via efficient written and verbal communication, ensuring exceptional service delivery and boosting client retention-Implemented customer success strategies and techniques to increase sales and customer satisfaction-Played a crucial role in project planning, collaborated with cross-functional teams and vendors to ensure seamless execution and adherence to contract deliverables -Managed all social media platforms, created and distributed content, and utilized various tools to improve social media and brand presence, resulting in increased engagement and conversions

Vancouver

-Internationally published Photography Studio; Oversaw all business operations including Sales, Account Management, Customer Service, Marketing, Contract Negotiation, Budgeting, Project Management, Bookkeeping and Administration -Collaborated with creative teams to scope and quote custom photography projects for both commercial and retail clients, determine technical requirements and ensure successful project deliverables and hand-off

Robson

-Managed the Dairy department, overseeing all aspects of the buyer's pipeline including product purchasing, budgeting, vendor onboarding, account management, new product registrations, merchandising and obtaining full compliance with departmental requirements-Led vendor relationship management, negotiated favourable supplier contracts, optimizing cost structures and increasing overall cost savings in procurement by over 100K annually-Completed in-depth logistical duties, guaranteeing timely shipping/receiving, reducing delays and improving overall efficiency; Enacted robust inventory control procedures, to reduce shrinkage and minimize financial loss

Vancouver

-Provided leadership and support to over 150 staff across 10 teams acting as Store Leader in day-to-day operations, implemented various strategies and techniques to increase sales, customer satisfaction and brand loyalty-Demonstrated effective leadership skills by fostering a positive work environment and actively collaborating with team members to increase communication and enhance employee morale -Conducted comprehensive administrative duties including scheduling, sales reporting, coordinating meetings, setting up off-site functions as well onboarding and training new staff

Calgary

-Responsible for identifying B2B COGS reduction opportunities via extensive financial audits and data analysis, manipulated data into suitable formats for review and presentation to all stakeholders and c-level suite-Initiated and managed technical projects to convert third party infrastructure to Bell network; Represented the wholesale network team, interfacing with various teams & vendors to ensure projects ran smoothly and on schedule-Exceeded annual reduction targets by successfully reducing COGS of over $5-10M year over yearAchieved company’s highest recognition, “Ovation Award” for outstanding contribution to overall business success

Vancouver, British Columbia, Canada

-Coordinated fibre-optic installations for wholesale customer accounts and internal infrastructure-Single point of contact for all account management needs; interfaced with various groups such as project managers, product specialists, regulatory affairs, field technicians and sales executives, resulting in smooth and cost-effective installations and increased customer satisfaction

Calgary, Alberta, Canada

-Addressed various customer service needs at inbound call centre for national wireless services-Educated clients on current wireless telecommunications products and services-Interacted with various internal groups to address customer needs or disputes-Executed complex billing transactions for consumer and business accounts-Coached and trained team members on all call centre processes, techniques on providing great customer relations and executing business processes efficiently

Photography

Telecommunications Management

Digital Marketing And E-Commerce, Marketing

Telecommunications Management