John Helling Email & Phone Number

Houston, Tx, Us

Chicago, Il, Us

• Technology Leader responsible for leading programs for strategic customers• Responsible for working with stakeholders to understand their current landscape and recommending the best in breed technical solutions to address current and upcoming needs while reducing technical debt.• Responsible for the creation and implementation of technology roadmaps for global and strategic customers.• Responsible for consulting C-Suite and other stakeholders on technology solutions to harden their environment and mitigate security risks.• Responsible for working with sales teams to provide technical support during customer conversations and articulating the technology value proposition to stakeholders.• Responsible for customer relationships and project escalations.• Responsible for identification of Customer Data Protection risks and implementation of the appropriate risk mitigation controls.• Responsible for implementation and operationalization of the infrastructure support for new solutions.

Chicago, Il, Us

• Responsible for working with organizations to understand their current Identity and security landscape and provide best in breed solutions to harden their environment and mitigate security risks while balancing the need for a secure environment and the need to be able to do their jobs.• Responsible for building out the Identity and Access Management/Security Practice.• Responsible for providing guidance and leadership to Identity and Access Management as well as Security projects.• Led a global Identity and Access Management Governance strategy for one of the largest cruise lines in the world including all OpCos and Brands globally.

Chicago, Illinois, Us

• Responsible for leading global technology programs and implementing cutting edge infrastructure and security technology solutions.• Responsible for identifying Data Information Protection risks and leading the implementation of appropriate risk mitigation controls.• Responsible for gathering business and technical requirements in preparation of selecting a solution.• Responsible for implementing and operationalizing support for new solutions.• Responsible for project P&L.• Responsible for project success from both the financial and timeline perspective• Responsible for driving adherence to SLAs and policies and spearheading Root Cause Analysis (RCAs).• Provided oversight, guidance and acted as escalation point to multiple concurrent technology projects across different geographies.• Lead Active Directory security assessment including re-design of forest OU structure and creation of new Group Policy Objects (GPOs). • Lead several Technology and Security programs including:o Creating a new Cyber Incident Response Programo Evaluation of a new endpoint protection product and then implementation of the new producto Infrastructure server hardening programo Evaluation of a micro/nano segmentation product and then the design and implementation of the selected product.o Developed a business-critical infrastructure vulnerability assessment program. o Creation of Crisis Management Response program including playbooks and response plans.o Implemented an Information Protection program that included several components including Data Loss Prevention (DLP), Client Access Security Broker (CASB) in order to protect data.

Brookfield, Wi, Us

• Responsible for leading the regional Communications and Mobility team which includes Modern workplace, Office 365 and Identity and Security components.• Responsible for working with customers to understand their current landscape and then assembling the relevant resources from various practices to recommend the right technical solutions to address current and upcoming needs while reducing technical debt.• Responsible for consulting and recommending to C-Suite and other stakeholders on technology solutions that would harden their environment and mitigate security risks while balancing hardening with the need to responsibilities.• Responsible for working with sales teams to provide technical support during customer conversations and articulating the technology value proposition to stakeholders.• Responsible for Regional Practice P&L• Responsible for staffing and headcount forecast• Responsible for proposal review and approvals to ensure delivery and financial viability• Responsible for performance and compensation reviews.• Responsible for designing Technology solutions to meet client business and technical requirements.• Responsible for customer relationships and consulting customers on technology best practices to achieve their business goals.• Successfully implemented new processes and procedures to mitigate financial and business risks within the organization including, new SOW templates, new SOW review processes and also streamlined the project initiation process.• Responsible for leading project escalations to drive Root Cause Analysis sessions, determine next steps and own the process.

Co-Founder.

Seattle, Washington, Us

• Technology Leader responsible for Infrastructure Service Line Practice leadership• Responsible for working with stakeholders to understand their current landscape and recommending the best in breed technical solutions to address current and upcoming needs while reducing technical debt.• Responsible for consulting to C-Suite and other stakeholders on technology solutions to harden their environment and mitigate security risks.• Responsible for working with sales teams to provide technical support during customer conversations and articulating the technology value proposition to stakeholders.• led many global messaging, desktop and AD (Active Directory) transformations, including Cloud implementations across multiple practice areas.• Led multiple concurrent projects with teams of 20-200 comprised of on and offshore resources including Managed Services components and across multiple practices.• Acted as Global Migration (Messaging, AD and Desktop) Subject Matter Expert across Avanade.• Instrumental in developing offshore migration factory in the Philippines• Relocated several times internationally to provide leadership to high profile global programs• QA Director certified• SISA (Systems Integrated Solution Architect) certified• Responsible for customer relationships and project escalations.• Typically earned the “Trusted Advisor” role to customers.• Responsible for identification of Customer Data Protection risks and implementation of the appropriate risk mitigation controls.• Responsible for implementation and operationalization of the infrastructure support for new solutions.• Managed combined projects in excess of $18MM per year for the last 5 years. • Responsible for performance and compensation reviews• Member of the Midwest Infrastructure Services leadership team.

Houston, Texas, Us

• Responsible for the end to end core infrastructure service delivery to 11 European countries including Finland, Italy and Spain.• Managed 11 direct reports and a full team compliment of 65 across the region.• Ensured adherence to SLAs.• Spearheaded Root Cause Analysis efforts and delivered results to stakeholders.• Instrumental in the transition and rollout of the technology support model from a centralized model to a regional model. • Proactively elicited feedback on service satisfaction of users and stakeholders.• Provided mentorship to team members.• Managed a budget of over 25MM Euro • Daily management of the support teams which provided internal infrastructure support to the region and for ensuring that SLAs were met. • Prioritizing issues to ensure key business and direct revenue-generating functions were available at all times.• Developing training and performance development plans to meet with the company goals.• Liaison to senior management and reviewing SLA’s on a regular basis to ensure best in class of service to the business.• Performance Management of the support engineers including performance reviews and pay reviews.• Ensured that the required training is given to provide the required support to the business• Responsible for Ensuring that the proper change management procedures were adhered to and that the business has the least possible impact.

Houston, Texas, Us

- Responsible for the core infrastructure service delivery to EMEA including DNS, DHCP, WINS, AD, File and Print.- Managed 5 directs and a full team compliment of 25 across the region.- Ensured that SLAs are adhered to.- Spearheaded Root Cause Analysis efforts, and delivered results to stakeholders.- Instrumental in the transition and rollout of the technology support model from acentralized model to a regional model.- Proactively elicited feedback on service satisfaction of users and stakeholders.- Provided mentorship to team members

Houston, Texas, Us

• Managed and Supported the core infrastructure across EMEA including; Domain servers, DNS, WINS, DHCP, File and Print.• Provided 24x7 on call support.• Collaborated with team members in other countries in EMEA to support the core infrastructure services.• Responsible for troubleshooting core infrastructure issues and outages.

Carlinville, Il, Us

Installed and configured AS400 systems to support proprietary POS system in trucking dealerships. Designed, installed and configured MS Exchange servers in trucking dealerships. Designed, Installed and configured LANs and WANs including CISCO networking devices such as Routers and Switches.

Springfield, Mo, Us

Arlington, Virginia, Us