John Henriksen Email & Phone Number

San Jose, Ca, Us

San Leandro, Ca, Us

San Jose, Ca, Us

• Successfully implemented Oracle ERP (JD Edwards E1) using Oracle cloud services. 25+ consulting resources and 100+ internal resources over 1.5-year project. Worked with business leads to design and implement modules including: core financials, project management, payroll, HR, procurement, AP & AR Lead organization through RFP creation, evaluation, and vendor selection process Held daily standups with team leads, project managers and key subject matter experts Conceived and executed cloud hosting of traditional on-premise ERP environment(Oracle Cloud). Integrated cloud infrastructure with internal systems. Avoided adding infrastructure staff and reduced hardware and licensing cost by 30% Lead organizational change management effort including company-wide communication Results included–shorter time to close(-8days),improved project budgeting/forecasting, and migration of change orders from manual/paper process to automation• In addition to moving ERP to the cloud, transitioned on-premise MS Office to Office 365 (1,800+seats) including Azure based SharePoint, SQL, Skype and Active Directory.• Created defense in depth cybersecurity strategy using a layered approach including new software,forensic analysis capability, and training at all levels of the organization.• Transitioned the IT service desk and infrastructure groups to an ITIL model by bringing in newrequest, incident, service & configuration management tools and all related processes.• Reorganized the IT group clarifying responsibilities among teams, defining processes, and creatingpolicy and procedure to improve organizational maturity and overall service level. Held IT managers accountable for improving and maintaining service levels utilizing appropriate KPIs.

Re-organized IT function. Recruited, hired, and retained highly skilled & experienced technology staff, transforming under-performing IT department into focused service delivery organization.Developed “any application to any user on any device” strategy enabling end-users to choose, where, when and how they utilize IT services.Created Bring Your Own Device (BYOD) program to cut costs, improve user productivity and deliver IT services anywhere employees work.Selected and deployed next generation line of business (LOB) applications to support materials management, bidding, job cost, manufacturing, and trucking.Used server and storage virtualization to create private cloud infrastructure and reduce infrastructure acquisition, operation, and maintenance costs by approximately 80%.Leveraged Azure cloud services reducing capex and infrastructure requirements by 20%.Introduced more than a dozen KPIs focused on metrics important to the business including response time, service availability, budget tracking, infrastructure status and others. Used KPIs to support on- going conversations around IT performance.Conceived, created, and led shared services organization to provide operational accounting and administrative support function across affiliated companies (previously distributed). Reduced staff expense by 40%, optimized processes and improved information flow.

Switzerland 🇨🇭 , Ch

Managed network operations, systems administration, help desk, desktop support, media, telecommunications, laboratory IT and software development staff.Achieved FDA qualification of infrastructure, validation of applications and met HIPAA, 21 CFR part 11 and other federal, state, and international regulatory requirements – cGxP environment.Implemented 1st phase of global ITSM (ITIL) project (Service desk w/ Incident management).Managed enterprise application portfolio locally, regionally, and globally.Worked with executive management to align IT initiatives with business goals and objectives.

Oakland, California, Us

Managed network engineering & operations, systems administration, help desk, desktop support and equipment maintenance staff. Re-engineered and rebuilt core network and server infrastructure. Added new services to portfolio (application hosting, web filtering, etc.) increasing revenue to ACOE and reducing school district IT costs.

Created IT organization for B2B startup.Defined and built hosting, infrastructure & technology strategy for Partini’s supply-chain application.Implemented build management, release management and change management processes for hosted application.

Pleasanton, Ca, Us

Architected global Cisco WAN and data center/campus/regional office LANs.Designed and deployed global Windows Active Directory (12,000+ users, 20,000+ hosts) & supporting services. Managed global vendors and their related services.Performed engineering and project management functions for 100’s of projects annually including construction of global corporate data center.