John Snow Ii Email and Phone Number

⇨ Assisted the setup of two law offices by cultivating strategic partnerships with both internal and external business units; identified business needs and opportunities globally; established priorities; and allocated resources to maximize client satisfaction.⇨ Assumed leadership for all staffing, training and development, work allocation, performance management, process re-engineering, best practices and customer management.⇨ Created key performance indicators for monitoring the… Show more ⇨ Assisted the setup of two law offices by cultivating strategic partnerships with both internal and external business units; identified business needs and opportunities globally; established priorities; and allocated resources to maximize client satisfaction.⇨ Assumed leadership for all staffing, training and development, work allocation, performance management, process re-engineering, best practices and customer management.⇨ Created key performance indicators for monitoring the business development function and the system for maintaining and reporting results.⇨ Created and implemented the firm’s business development opportunity screening and ranking method. Show less

⇨ Initiated and maintained top of industry hospitality and spa service standards through protocol, on-site education, troubleshooting, resolution, and support to both internal and external guests.⇨ Executed specific initiatives of planning, marketing, cost-control, staff training, employee relations, and guest satisfaction.⇨ Designed marketing materials (manuals, website, and brochures) and use communication channels to effectively and efficiently communicate towards a target high-end… Show more ⇨ Initiated and maintained top of industry hospitality and spa service standards through protocol, on-site education, troubleshooting, resolution, and support to both internal and external guests.⇨ Executed specific initiatives of planning, marketing, cost-control, staff training, employee relations, and guest satisfaction.⇨ Designed marketing materials (manuals, website, and brochures) and use communication channels to effectively and efficiently communicate towards a target high-end audience.⇨ Oversaw financial records, completing payroll, expense reports, revenue forecasts and monthly product orders.⇨ Managed schedules, conducted employee reviews, and coached for adherence to spa signature approach.⇨ Observed and coached associates in sales techniques and customer service techniques, to drive store profitability by retaining and gaining devoted guests. Show less

⇨ Generated sales leads through walk-ins, telephone inquiries, and company sponsored outreach.⇨ Responsible for membership sales activities including daily membership sales, corporate/residential/general public membership prospecting and marketing related activities⇨ Managed the billing process from start to finish and manage daily billing operations, billing resolution, invoicing accuracy and processing.⇨ Responsible for tours of facility and equipment demonstrations with… Show more ⇨ Generated sales leads through walk-ins, telephone inquiries, and company sponsored outreach.⇨ Responsible for membership sales activities including daily membership sales, corporate/residential/general public membership prospecting and marketing related activities⇨ Managed the billing process from start to finish and manage daily billing operations, billing resolution, invoicing accuracy and processing.⇨ Responsible for tours of facility and equipment demonstrations with prospective members. Show less

⇨ Managed the development, coordination, administration and delivery of all new-hire, product, and soft skill learning.⇨ Interacted with internal and external customers in response to requests while ensuring operations and procedures were executed, promoting positive business relationships and alliances.⇨ Wrote training curriculum for the customer service team and provided initial and ongoing training.⇨ Performed orientation for all new customer service hires and informed them of… Show more ⇨ Managed the development, coordination, administration and delivery of all new-hire, product, and soft skill learning.⇨ Interacted with internal and external customers in response to requests while ensuring operations and procedures were executed, promoting positive business relationships and alliances.⇨ Wrote training curriculum for the customer service team and provided initial and ongoing training.⇨ Performed orientation for all new customer service hires and informed them of expectations, policies and benefits, as well as conducted exit interviews.⇨ Resolved client issues and ensured client satisfaction with products and service. Show less

⇨ Fostered a robust environment which promoted collaboration across teams, accountability, and overall facility success.⇨ Developed three core managers and four lower management positions as well as the chief trainer for support staff of over 150 employees for an efficient and effective organization structure. ⇨ Performed open house and human resources orientation for all new hires and informed them of company code of conduct, expectations, policies and benefits, as well as conducted… Show more ⇨ Fostered a robust environment which promoted collaboration across teams, accountability, and overall facility success.⇨ Developed three core managers and four lower management positions as well as the chief trainer for support staff of over 150 employees for an efficient and effective organization structure. ⇨ Performed open house and human resources orientation for all new hires and informed them of company code of conduct, expectations, policies and benefits, as well as conducted exit interviews.⇨ Conducted training, performance evaluations, coordinated activities to boost employee morale and created incentives to motivate employees.⇨ Established and implemented new policy and procedures to help improve business operations. Show less

⇨ Directed the activities of the spa, including creating employees’ schedules, setting up appointments for client and maintaining the client database. ⇨ Oversaw implementation and communication of new processes and initiatives across the global organization.⇨ Directed an increasing number of client service teams regarding end product delivery for largest revenue-generating clients.⇨ Collaborated with team members to mentor and grow their knowledge and skill sets to improve overall… Show more ⇨ Directed the activities of the spa, including creating employees’ schedules, setting up appointments for client and maintaining the client database. ⇨ Oversaw implementation and communication of new processes and initiatives across the global organization.⇨ Directed an increasing number of client service teams regarding end product delivery for largest revenue-generating clients.⇨ Collaborated with team members to mentor and grow their knowledge and skill sets to improve overall experience for clients, vendors and other teams. Show less