John Hepler Email & Phone Number

Reading, Pa, Us

Reading, Pennsylvania, United States

Manage office providing academic support to culturally & linguistically diverse students and campus faculty/staff. Provide faculty support through one-on-one and group pedagogical training sessions. Instructor teaching credit courses in first-year composition and research writing to culturally & linguistically diverse students. Instructor teaching credit courses in French to traditional undergraduate students. Manage coursework and faculty support materials using Blackboard and Canvas learning management systems. PDSO for nonimmigrant students on F-1 visas. Member of Retention Task Force and Middle States Self-Study Working Group (Standard 5). Member of the university's Institutional Animal Care & Use Committee (IACUC).

Wye Mills, Maryland, United States

Instructor in Adult ESL program. Taught upper level English courses including one focusing on idiomatic expressions. Courses taught both in person and on line.

Chestertown, Maryland

PDSO for all nonimmigrant students (F-1) on campus; manage international student events & staff.

Chestertown, Maryland

Managed office of four student workers providing academic support to international students and campus faculty. Provided faculty support through one-on-one and group pedagogical training sessions. Instructor teaching credit courses on first-year composition and research writing to international students. Managed coursework and faculty support materials using Canvas learning management system. Member of International Education Committee. Faculty advisor for Animal Impact, student volunteer organization working with Kent County Humane Society.

Volunteer board position responsible for maintaining the organizational website and communicating with Maryland TESOL members and external parties.

Indiana, Pennsylvania

Instructor of first- and second-year English Composition courses at IUP. These are special sections for international students. Also instructor at American Language Institute teaching technology-based courses to international students.

Indiana, Pennsylvania

Instructor focusing on English for Academic Purposes and instructional technology.

GA in the School of Graduate Studies & Research. Part of my responsibilities included reviewing theses and dissertations prior to final defense. Edited policy documents, assisted graduate students writing their theses/dissertations, participated at university conferences and in monthly USGC meetings.

Responsible for representing the interests of Higher Ed Students at PennTESOL-East conferences and committee meetings.

Bryn Mawr, Pennsylvania, United States

Instructor, ESL Phonetics, ESL Information Technology

Media, Pennsylvania, United States

ESL instructor for Phonetics and Advanced Grammar

West Chester, Pennsylvania, United States

Civics course for ESL students; topics include: ESL, history, civics, government, biology, astronomy, economics, marketing, media, etc.

Frazer, Pennsylvania, United States

IT consultant placed at financial services company based in Frazer, PA. Performed Information Architect duties for client company.

Malvern, Pennsylvania, United States

- Managed applications and supporting materials in terms of ease-of-use and comprehensibility.- Authored end user manuals and all supporting materials; edited marketing promotional materials.- Developed training and promotional animated (Flash) presentations.- Developed corporate intranet used as an HR, communication, and marketing internal resource.- Managed relationship with vendor application provider for outsourced applications.- Monitored application development process via oral and written communication.- Developed Q/A procedures using automated testing software for all internal applications.

Conshohocken, Pennsylvania, United States

- Managed development of a pharmaceutical e-commerce website including sampling and promotional materials. Project budgeted at US $1 million per annum.- Interfaced with client account manager on status of project deliverables and schedule.- Managed relationship with vendor application designer.- Traveled to NYC weekly for matrixed team meetings at client site.

New Holland, Pennsylvania, United States

- Managed development of interactive sales & marketing applications deployed around the world. Project budgeted at US $2.3 million per annum.- Developed and delivered training solutions for client’s custom applications overseas.- Attended trade fairs and business conventions as Product Representative.- Developed marketing campaign including advertising materials, trade fair displays, and distributor promotional materials.- Managed relationship with vendors including application vendors, translation firms, CD/DVD replicating houses, out-sourced CRM call centers, & freight carriers. Negotiated vendor contracts in person & via oral/written communication.

Camp Hill, Pennsylvania, United States

- Managed the relationship between Metro IS and client; represented Metro IS management in all dealings with on-site consultants.- Supervised 12 Metro IS consultants in all HR-related functions (interviewing, performance reviews, time tracking, etc.).

Lemoyne, Pennsylvania, United States

- Developed interactive sales & marketing applications following User-Centered Design (UCD) and other methodologies. Process included use cases, site visits, and focus group interviewing sessions.- Developed and delivered training solutions for client’s custom applications in North America. - Managed production releases (including budgeting, time line, and resource allocation) of the sales & marketing applications every two months.- Developed a data warehouse using Joint Application Design (JAD) and other methodologies. - Developed all marketing & end-user training materials including: paper, audiovisual, and web-enabled solutions. - Developed a company intranet website and documentation store.- Developed and managed bi-annual customer satisfaction surveys. Analyzed and communicated results of surveys and CRM metrics to both management and customers.

Ph.D., English

Activities and Societies: Phi Kappa Phi, Sigma Tau Delta, Pi Lamda Theta, National Honors SocietyPh.D. in English with a specialization.

Master Of Arts, English

Activities and Societies: Sigma Tau Delta, Pi Lamda Theta, National Honors SocietyMaster of Arts in TESOL

Master'S Certificate, Educational/Instructional Technology

Certification, Ecommerce & Site Design

Bachelor Of Arts, French

Bachelor of Arts in French