John Hepner Email & Phone Number

Sungage Financial – Solar FintechLead Partners to Success with Sungage• Work closely with the installation partner and Sungage sales team to increase adoption, retention and revenue expansion within Sungage’s partner network• Assist with onboarding new partners and conduct proactive outreach calls for contacts at strategic accounts• Work closely with partner sales reps to increase wallet share within the accounts’ financing optionsEnsure Smooth Partner Transactions• Oversee project pipelines for large partners, informing key contacts of trends and deadlines• Help partners follow consumer protection guidelines and problem-solve challenging project situations to the best possible resolution• Coach partners to be process and platform experts and train their teams on best practices so they become increasingly self-sufficient• Monitor the performance and health of partner accounts and work to continuously improve operational effectiveness• Support our partners though proactive loan application management to ensure partner retention ratesServe as an Internal Advocate for Sungage Partners• Gather, assess, and synthesize feedback for the Product team• Develop expertise of state markets and work closely with colleagues to innovate region-specific improvements• Work and collaborate with our Solar Finance Specialist team to deliver an exceptional customer experience• Delight our customers with meticulous and reliable follow-through

Boston, Ma

Daily duties: Leadership, customer service, speed of service, employee morale, staffing, inventory, labor control, scheduling, projecting sales, ordering.• Ensure exceptional customer relations, speed of service and food quality control.• Maintain labor budget of 22%• Achieve YOY Sales of +4%

San José, San Jose, Costa Rica

Created, launched and operated a startup Commercial Real Estate company specializing in office space, warehouses and development land in the San Jose greater metropolitan area. • Maintained and updated company webpage and inventory of 250 property listings. • Maintained contact with various investment funds and promoted their portfolio of properties for lease. • Maintained contact with key owners/representatives of development groups and Free Trade Zones. • Maintained a working relationship with key brokers and commercial brokerage companies.• Affiliate member of American-European real estate group.

Escazu, Costa Rica

• Co-launched the startup of a boutique Commercial Real Estate firm in San Jose, Costa Rica. • Brokered or Co-brokered the sale or lease of more than $6.8 million of commercial real estate.• Developed an initial working inventory of 100 listings culminating at more than 250. • Established and maintained contact within 10-12 public and private banks & investment funds. • Familiarized myself with their portfolio of properties and represented those for sale or lease. • Introduced potential clients, showed available properties and regularly closed sales and leases.• Established relationships with 30-40 key developers, offered them land options for sale.

Santa Ana, Costa Rica

• As part of an ownership group, I co-designed and co-directed the startup of a new restaurant in the Santa Ana-Lindora area including: co-design of restaurant & concept, co-development of menu, created operating budget, secured several location options, negotiated best pricing on initial purchases. • Managed all food and liquor vendor relationships with regards to pricing, credit and invoicing.• Hired FOH staff of 30, developed training program and materials, oversaw all onboarding. • Managed financial dynamics including all banking procedures at BAC San Jose; development and analysis of sales and labor reports; tracking, organizing and coding weekly expenditures; generating and analyzing food cost, liquor cost and P & L; troubleshooting costs that are over budget; executing payroll. • Led and developed management staff; defined their job descriptions; delegated specific duties; followed-up with them individually and at weekly manager meetings; taught and assisted them with daily tasks.• Led and developed hourly staff; encouraged and motivated them with positive criticism, sales contests and “open forum” daily meetings. Developed a loyal and professional sales staff in a short period of time.

Buyer’s Agent RealtorShowed company and non-company listings, sold real estate tours, negotiated offers and closed deals. Sales Manager for condo project in Antigua, GuatemalaIntroduced 300-unit project to the local community, built relationships with business owners, set up sales office, created a sales system, a lead tracking system and a referral network. Served as “on the ground” contact person for Sales, Marketing and Administration departments in three different countries.