John Hernandez is currently President & General Manager Quest Software’s MPM business. Leading the talented team innovating in the Microsoft Security and Platform Management domain. Previously, he was EVP & General Manager Genesys Multicloud, working with analysts, employees, customers and partners across the global contact center industry, as we worked towards true Experience as a Service. Before that he was CEO of Selligent Marketing Cloud. Integrating 2 MarTech companies into a global Marketing Cloud player and driving growth & profitability with a renewed vision around the convergence of marketing, sales and service to help companies deliver true customer experience. Prior to that he was COO of Salesforce’s Service Cloud. In this capacity, John was responsible for the business and product operations, as well as incubating key market adjacency solutions for Salesforce’s multi-billion dollar, customer care, Service Cloud business. Earlier, Mr. Hernandez served as Vice President & General Manager of IBM’s SaaS and Premise Collaboration business and Vice President & General Manager within Cisco’s multi-billion dollar Collaboration business. A regular keynote speaker at corporate and industry events, Mr. Hernandez has spent his entire career in Silicon Valley, executing global initiatives, with extensive engagements in Asia, Europe and throughout the Americas. Before joining Cisco in December 2002, Mr. Hernandez held a variety of management positions at Genesys Telecommunications and Nortel Networks.