•Achieved an average feedback score of 4.9 (out of 5) working withdistinguished language academies and agencies in the Madrid area forboth group and 1 to 1 class types.•Routinely hired for intensive courses with various returning clientswhich were taught in a variety of location throughout Madrid.•Successfully taught all levels from beginner to advanced; for middleand top-level company directors in a corporate environment resultingin being personally requested each returning academic year.•Maintained positive and professional conduct with returning clientssuch as Talentiam, General Electric, KPMG, Thyssenkrupp, Telefonica,Repsol etc• Specialised in the creation of Creation and execution of ESP courses in public speaking and other professional language skills such as writingemails, negotiations, etc.•Managed rescheduling and cancelling of appointments with all clientssuccessfully accommodating for their busy schedules.

•Developed an original concept language school and built brand loyalty within a the company's catchment area in a busy city center location.•Created original best selling courses to fit the market gap and maintained those courses as best sellers consistently during 4 years.•Increased upselling of related courses and products to existing client base by identifying product bolt-ons to improve customers language skills.•Implemented evaluation processes to set customer service benchmarks and quality control which resulted in an 80 - 82% customer retention at the end of the each academic year.•Managed the company website and CRM ensuring that effective customer follows-ups were executed by teachers and the Academic Director.•Negotiated and liaised with key client B2B accounts building a relationships that span a 4 year life.•Built the team from the ground up by recruiting and training key staff members including teachers 6 managers.•Learned Payroll and accounting procedures including billing, taxes and SEPA payments each month and reduced the need for an external consultant in the later years on my position.•Implemented internal administration procedures which ensured a unified team and operational procedures on par with a larger commercial operation.

My role in this position was to inspect TESOL centers annually to ensure that they are fulfilling the five criteria of an internationally recognized TEFL certification. This included scrutinizing course materials,assessment criteria and all practical aspects of training ESL teacher trainers to ensure that qualifying centers adhere to a CELTA Equivalent certification process. during my time in this position, I was able help to TEFL centers change their courses to more students centric approaches improving trainee feedback in at least four of the seven centres accredited.

•Implemented quality assurance procedures to improve students end of course feedback resulting in an overall improvement of customer satisfaction.•Pedagogically redeveloped the existing course to reduce stress on both staff and student resulting in a more streamlined and understandable course timetable and objectives.•Liaised with the accreditation body to ensure that the quality of our course met the five required criteria of an Internationally recognized TEFL certificate. Exceeded expectations, taking the center from a 21 starred center to a total of 25 stars out of 25.•Created three of the schools most popular ongoing professional development workshops to hone teacher's pre-existing skills: Neuro Linguistic Programming (NLP), accelerated learning, technology in the classroom and grammar.•Successfully guided trainee teachers by observing over 1500 student teaching practices and trained over 350 teachers in training to ensure they were fully and reliably employable by the end of the four weekcourse. •Integrated new employees and developed the existing team to produce a more student focused environment.•Developed the Masters in Bi-lingual education program 'Teach & Learn' in conjunction with The Franklin Institute, part of the Universidad de Alcála.

Original owner of the company, providing web design and development services and web hosting to small businesses mainly in the South of Spain. Also as the lead project manager for a number of larger projects working with an outsourced team in India.