John Hiebert Email & Phone Number

Saint Paul, Mn, Us

Minnetonka, Mn, Us

Managed $200M ancillary benefit line-of-business for approximately 4.4M national membership, including operational performance, competitive intelligence, strategic planning, financial oversight, vendor contracting and client management. • Launched national dental offering to all 4.4M members (2021), creating key differentiator in commoditized market• Integrated member-level and operational data store for all products offered by program, allowing for deep-dive analytics surrounding member-, product-, and market-level engagement trends• Coordinated Senior Leadership and Client (AARP) meetings to ensure alignment across all channels in anticipation and support of Medicare open enrollment and strategic initiatives• In coordination with internal and external (vendor) stakeholders, developed product scoring methodology, resulting in:o $40M in annual savingso 27% YOY increase in engagemento 12% YOY increase in member satisfaction

Minnetonka, Mn, Us

Managed $200M ancillary benefit line-of-business for approximately 4.4M national membership, including operational performance, competitive intelligence, strategic planning, financial oversight, vendor contracting and client management.• Launched national dental offering to all 4.4M members (2021), creating key differentiator in commoditized market.• Integrated member-level and operational data store for all products offered by program, allowing for deep-dive analytics surrounding member-, product-, and market-level engagement trends.• Coordinated Senior Leadership and Client (AARP) meetings to ensure alignment across all channels in anticipation and support of Medicare open enrollment and strategic initiatives.• Developed product scoring methodology in coordination with internal and external (vendor) stakeholders, resulting in: $40M in annual savings, 27% YOY increase in engagement and 12% YOY increase in member satisfaction.

Minnetonka, Mn, Us

Oversaw development of wellness programs for employer space (approximately 26M members), including tobacco cessation, wellness coaching, Employee Assistance Plan (EAP), biometric screening and annual flu shots.• Developed analytics repository for all wellness-related member engagements• Oversaw creation of new sales-channel pipeline to better inform Product and Sales teams of market developments/gaps, leading to improved communication between teams• Partnered with Health Care Economics teams to develop reporting KPIs prior to product development to allow for improved directional product development

Eden Prairie , Mn, Us

Oversaw development of clinical (MSK and Diabetes-focused) programs for Medicaid, Medicare and Employer markets. • Oversaw operational performance including telephonic outreach, employee training, member satisfaction and back-end claim favorability/unfavourability• Partnered with Clinical Leadership, Finance and Medicare Leadership to develop/test products that would support business growth in the Medicare space• Oversaw program analytics including social determinants and member profiling, leading to an 11% increase in engagement targets

Us

• Responsible for estimating, managing and coordinating requirements for large, high-visibility cross-segment programs, including resource estimating and forecasting• Worked on high-visibility national projects• Managed a team of Business Analysts in support of aforementioned projects, including;• Resource allocation and estimates• Working with Business Team to measure satisfaction with team• Escalation of key concerns and issues, when appropriate• Coordinated overall program direction in conjunction with EPMO Team and Senior Leadership• Oversaw projects involving external payer clients

Us

• Facilitate cross-departmental forum to share project information in order to build consensus on business priorities• Perform cost-benefit analyses, including dimensioning benefit realization plans and cost estimates• Secure technical resources for project completion and negotiate delivery dates• Work extensively with the business to define current processes, desired improvements and detailed requirements • Conduct Joint Application Design (JAD) sessions, uniting business and technical resources• Field questions during design process, review technical design for completeness, and track all development dates• Ensure business preparedness; track completion of operational documentation• Track delivery milestones and facilitate cross-departmental deployment communications• Document project details, including financials, for business sponsors and senior management

Minneapolis, Mn, Us

Oversaw development and implementation of front-end multi-national CRM application to 500+ employees:• Provided requirements analysis in collaboration with IT and Business partners• Developed training policy and procedures• Managed group of subject matter experts (eight team members)• Facilitated cross-company communication o Acted as liaison to external/international sites to ensure proper adoption, communication and use of product• Escalated technical issues and reports to technical and business leadership• Presented system overview and functionality to third parties and senior management•Coordinated system, integration and user-acceptance testing

• Autonomously managed three major clients, including; o Development and implementation of creative strategies; o General billing; o Overall creative execution (color correction, photo shoots, etc.)• Responsible for agency profit and loss reports as it pertained to my accounts

Minneapolis, Mn, Us

• Oversaw day-to-day execution of creative deliverables and acted as client-agency liaison of marketing materials;• Worked with all agency departments to develop communication strategies, creative direction and media purchasing approach

Master Of Business Administration - Mba

Bachelor Of Science, Journalism