John Manners Email & Phone Number

Alcoa, Tennessee, United States

Alcoa, Tennessee, United States

Knoxville, Tn

Maryville, Tennessee, United States

Your trusted source for quality used Automotive Sales! No Credit, Poor Credit, No problem!

Lenoir City, Tennessee

-Oversee all day to day business functions, manage employees and work with ownership to set and accomplish business goals.-Combine in-depth automotive repair knowledge with quality people skills to serve as aliaison between technicians, customers and ownership.-Supervise and direct employees to provide the best possible overall repair experience.-Develop, implement and explain policies and standards across the shop for allemployees.-Manage inventory and maintain inventory supply levels within the shop.-Maintain relationships and communication with customer base and vendors to ensurethe long term success of the business.

Lenoir City, Tennessee

#1 Grossing and Top Performing Service Advisor at dealership-Greeted customers and offered excellent customer service from intake to release of their vehicles-Determined and diagnosed car issues based on customer description and vehicle condition-Translated customer-reported problems to actionable work orders for technicians to complete-Ordered necessary parts from suppliers and double-checked that they were delivered to technicians-Ensured that automotive work provided to customers met company quality standards-Invoiced and collected payment from customers for services rendered-Handled and resolved customer complaints regarding service-Maintained customer records and entered data into computer database-Maintained high level, above group customer service index rating

-Helped oversee customer satisfaction for Website, eBay, Amazon & Walmart.com purchases.-Worked directly with distributors and warehouses to problem solve inventory, ordering, shipping and warranty issues while staying immersed in a basic customer service job. -Responded to 100+ emails and 30+ phone calls every weekday.-Developed, generated and updated web listings with proper content. Performed basic HTML coding where needed.-Processed roughly 300 returned packages each week.-Coached and developed new employees. -Attended expos, trade shows, races and events when needed. Attended the Indianapolis Dealer Expo, Parts Unlimited SE Dealer Showcases as well as an MXGP and multiple AMA Pro Supercross and Motocross Events.

Knoxville, Tennessee

-Managed Internet sales leads, responded to inquiries in a timely fashion and answered questions on available stock and vehicle feature, benefits and current promotions.-Sold a forecasted number of vehicles from the Internet and showroom.-Met goals and objectives as defined by the Sales Manager and General Manager.-Scheduled appointments with interested buyers for test drives and delivery of sold vehicles. -Disclosed terms of sale with clients and reviewed sales with dealership management. -Prepared sold vehicles for customer delivery prior to customer arrival, ensured that the customer understood their vehicle’s operating features, warranty and paperwork.-Maintained an owner follow-up system that encouraged repeat business and referrals.-Maintained a very high CSI feedback score and gathered customer testimonials for the dealership.

Knoxville, Tennessee

-Assisted new and existing Lexus customers with the vehicle purchase process.-Maintained an owner follow-up system that encouraged repeat business and referrals.-Reported to the sales management regarding objectives, reviews, strategic analysis, and planned activities.-Attended training and sales meetings with managers and ownership.-Reviewed data and trends to determine how to to improve both sales and the customer experience.

Knoxville, Tennessee

- Oversaw marketing and all sales functions as well as all day-to-day business operations for East TN market.- Worked directly with ownership to build a successful sales team with a high-energy store environment; trained all new employees, developed new managers from within.- Managed all product, including ordering and receiving, all P&L; created employee work schedules.- Met monthly, quarterly and annual sales goals,- Top grossing sales consultant for nearly two years running, attended 2013 National Franchise Convention in Omaha, NE. Many personal testimonials from customers with changed lives.- Promoted to GM within one year, awarded ‘hustler of the year’ in 2012, put the Knoxville location in the top 10 nationwide out of 200+ stores (gross sales).

Knoxville, Tennessee

Education record

Education record