John Hokanson Email & Phone Number

Paris, France, Fr

- Recipient of 2023 Business Operations and Support Excellence Award- Manage 500+ annual requirements request for the CRM system.- Led discovery and requirements gathering process ensuring alignment with stakeholder needs and business objectives.- Applied prioritization frameworks to rank requirements based on business value, feasibility, and impact.- Managed dynamic requirements backlog and adjusted priorities based on evolving project needs and stakeholder feedback.- Regularly meet with internal and external partners to understand their business challenges. Conducted live demonstrations of new features and functionalities to alleviate needs.- Led cross functional meetings with Sales and Marketing leadership to ensure strategic solutions in the CRM system.- Delivered 50+ annual trainings for sales teams for new CRM functionality. - Identified gaps in CRM System functionality and trainings. Built training standard operating procedures, managing third party partners to increase curriculum offerings and streamline trainings.- CRM Subject Matter Expert on key projects, including change management, training, communication, and requirements gathering lead.- Scrum Master Preceptorship – Change Management creations, Incident Management support, Documentation Creation for Releases, Assist in Product Story grooming, Facilitate Scrum Meetings, Stand ups and Retrospectives.- Led, and facilitated monthly UAT (User Acceptance Testing) reducing testing errors and increasing on time releases.- Veeva Vault Platform Business Administrator Course – September 2024- Lead Veeva Align implementation – territory management tool in 1st half of 2024.- Applications – Veeva CRM, Salesforce, Veeva Align, Veeva Vault, JIRA, Confluence, Application Life Management (ALM), SharePoint, Microsoft Office – Excel, PowerPoint, Teams, Outlook

Dublin, Ie

- Salesforce Administrator supporting the launch of Salesforce for the Patient Services Team (Service Cloud) and the Pharma CRM (Salesforce/Veeva) for the field sales team- Management of 500+ users: Set up, security access, profiles, roles and permission sets- Utilized 7+ Salesforce environments for developing, testing, training and production- Partnered with vendors for customizations including workflows, validation rules, custom objects/fields, page layouts and 3rd party apps - Lead for all reporting needs; gathering requirements, enhancing and building new reports and dashboards- Extensive data migration and cleansing efforts involving Data Loader- Validated results of enhancements through testing and training

Plymouth, Ma, Us

- Conducted BPR (Business Process Review) sessions to understand business processes and work flows. - Lightning Migration- Set up – User/profile management, configuration of mobile apps, leads, contacts, accounts, activities, opportunities and Campaigns.- Data – Performed data migration, cleansing, reports and dashboards building. - Customization – Designed and deployed objects, fields, record types, page layouts, and profiles- SOPs – Lead tracking, account management, task process, opportunity rules, campaign set up, email integrations- Training – Workshops and one on one with C-level executives, sales users, marketing teams and internal staff

In each of my sales roles in this time period, I took the lead to improve sales policies and practices in Salesforce. I help customized page layouts, build reports, dashboards SOPS and training.

Recruited, hired and managed a team of up to 10 consisting of sales and support staffGrew revenue from $500,000 in 2006 to over 5 million in 2008 with new clients and with acquisitionSuccessfully added 3 major Chicago hospital system to client base by selling to C-level executivesLed team to perfect score in Joint Commission accreditation

Bachelor Of Arts, Communications/Marketing

High School Diploma, Regular/General High School/Secondary Diploma Program