John Hornak Email & Phone Number

Indianapolis, Indiana, United States

• Responsible for developing and maintaining relationships with clients through superior customer service and the highest quality of product possible• Key point of contact for clients and prospects• Proactive, effective communication with clients to ensure expectations are being exceeded• Oversees scheduling and routing• Responsible for new contract sales including snow and landscape management• Strong computer skills• Effective communication skills• Portfolio consists of 70 landscape sites and 32 snow sites

Indianapolis, In

• Supports the management of all landscaping, snow removal, sweeping accounts and service partners within the Central Indiana market• Provide leadership and initiative to ensure services are complete and client expectations are met or exceeded • Evaluate the performance of service partners and communicate with the client to achieve satisfaction with completed work• Fully leverages relationships to benefit the client and company • Portfolio consists of over 25 national clients covering 140 sites• Responsible for producing over $1 million in landscape enhancements

Managed 16 homeowners associations totaling 8% of the company's portfolio including 2,901 households representing 10% of the company's portfolio.Responsible for preparation and monitoring annual operating budgets totaling $2,680,000.Consistently increased management fees by 3-5% on an annual basis.Organized, prepared and presented 16 annual meetings on an annual basis.Negotiated, reviewed and monitored 63 service contracts.Liaison to 80 board of directors.Enforcement of Association Covenants and Restrictions including interpretation and notification.Performed weekly site inspections.

Instrumental in the purchasing of manufactured homes and manufactured home communities.Management of commercial property activites.Management of commercial brokerage activites.

Bachelor Of Science (B.S.), Public Affairs/Mass Communications

Education record