John Hornlein Email & Phone Number

Dallas, Pa, Us

Bloomfield, Ct, Us

Manage supplier relations across the enterprise while partnering with internal constituents relative to CIGNA's supply chain insuring compliance and proper business engagement in all sourcing activities and contractual requirements within service areas such as Call Center, Language Service, Print, Copy and Clinical services. -Provide dedicated account management, contract management and supplier governance in support of major supplier relationships.-Maintain strong business partner relationships and provide industry best practice guidance to the business.-Develop and implement supplier action plans to address audit, improvement, risk areas, and optimization opportunity areas.-Organize, motivate, and cultivate a service centric environment that aggressively responds to changes in a service organization by proactively engaging business stakeholders.-Define and implement best practices with external service relationships and internal business stakeholders. -Monitor overall performance of assigned suppliers against agreed upon service level agreements and/or other measurement criteria.-Understand, compile, manage, and communicate required information for supplier performance reviews on a monthly, quarterly or annual basis including profiles, reports and scorecards as necessary.-Support the delivery of a portfolio plan that will drive business needs with improved quality as well as reduced costs.-Function as the subject matter expert related to contract terms, conditions, and financials for key suppliers in assigned Portfolio.-Understand industry cost structures and drivers and implications for strategic position.-Facilitate partnerships throughout Legal, CIP, IT, and many other internal teams to ensure both Cigna and GP&TPM best practices are followed in regards to competitive activity, in addition to mitigating risk.

Bloomfield, Ct, Us

Integral leader within the Healthcare call center organization as a member of the Call Strategy team. -Drive operational effectiveness and efficiency via the development and execution of a BPO strategy that engages high-quality, cost-effective resources from partners on/offshore. -Partner with the business through the sourcing lifecycle while being fully accountable for: strategy development, as-sessment of opportunities to use offshore/onshore suppliers, development of business cases, RFI/RFP processes, ven-dor selection, contracting, implementation of large scale BPO engagements, and tracking/governance of actual results. -Responsible for termination and subsequent re-launch of any underperforming relationships.-Interact with business owners, legal, compliance, IT, financial analysts, strategic sourcing and Third Party Vendors.-Provides constant, ongoing leadership aligning partner vendors and line operations to ensure barriers/obstacles to con-tinuous quality improvement are removed and necessary support is always provided. -Aligns vendor partnerships with opportunities to mature BPO strategies and drive significant value into the operations.

New York, Ny, Us

Direct responsibility is to deliver services to clients at a level of satisfaction that promotes client, employee and investor reten-tion through business development support, people/client management, technology management and P&L management. -Collaborate in the prospect process including, but not limited to, due diligence, client solution design and profit and loss modeling. Participate in the proposal review, contract negotiation and on-boarding process (e.g. people, process and technology) of new/existing clients to ensure steady-state is achieved as planned in the P&L modeling. -Currently manages the delivery of outsourced services for approximately 13 separate engagements ($8.5 billion in re-ceivables) ensuring customer satisfaction and increased revenue through client up-sell opportunities. Manage project financials to achieve/exceed proposal P&L expectations. -Develop an environment that fosters continuous performance improvement through Six Sigma and Lean initiatives. Implement appropriate mechanisms to identify, understand, escalate and improve upon identified gaps.-Manage staffing levels to deliver against client revenue and cost expectations. Partner with Human Resources to man-age client engagement staffing levels, develop employees, performance issues and/or gaps, succession planning and employee retention. Assist in the design, development and implementation of client and/or industry specific training programs.-Identify and utilize systems and tools to monitor and report on engagement and employee performance, ensuring that detail required is accurate, timely and complete. Develop report specifications for internal and client reporting needs. Identify system changes necessary to manage client or enhance performance, complete specifications and ROI for re-quests. Manage the user acceptance testing of system change initiatives to ensure accurate programming

New York, Ny, Us