Developing a strategy for the effective use of business operations platforms and driving change to solve problems and deliver efficiency and automation.Managing a dispersed team of BAs, developers and platform administrators.Driving IT support services to provide efficient, robust and secure tools to the workforce along with rapid and effective support capability.Managing hardware, application and platform budgets to ensure well-considered and business-driven expenditure.

• Leading IT support and service delivery to 200 staff and contractors across Australia• Driving a cloud-first roadmap and decreasing operational costs• Minimising operational risk and ensuring security of organisation and customer data• Planning and implementing solutions to increase organisational capabilitiesAchievements• Winner of employee recognition award for 2017• Migration from legacy infrastructure to Office365 and Teams collaborative working practices• Deploying a voice-integrated service desk with performance analytics and reporting capabilities• Implementing incident plans and status pages to keep customers informed during service events• Creating a match content distribution solution and deploying video content protection measures

Responsible for delivering IT services to a staff base of 150 across Australia and New Zealand.Moving the company from on-premises Exchange and DR cold site to Office 365 implementation and Azure fully replicated hybrid infrastructure.Implementing client SaaS infrastructure across 2 Azure regions with HA DB and Web tiers.Reducing IT spend YoY against steady headcount rise.Voted employee of the year 2014 based on staff feedback surveys.

Designing the implementation of Microsoft System Center Configuration Manager 2012 (SCCM) to service approx 4500 clients located over 180 metropolitan and regional office sites

Technical lead on a project to build a greenfield infrastructure for the Department of Premier and Cabinet (NSW).The scope comprised Active Directory (2008 R2), Exchange 2010 with TMG, SCCM and SCOM along with Citrix application and remote access services. Systems housed on a VMware vSphere 4.1 platform with EMC Unified Storage.Led the technical aspects of the design, build, migration and handover of the new environment combining vendor best practices with requirements gathered from the business.Developed an application hierarchy to drive the deployment of packages via alternative streams using SCCM and Citrix XenApp. Deployed netscaler to provide remote access from multiple platforms (Windows, MacOS, iPad, Android).Drove technical vendor relationships such as finalising contracts for systems colocation and delivery of protected internet connectivity and auditing software license use.

Responsible for design, deployment and administration of Managed Services environments for delivering application services to Sungard's client base. The environments comprised Microsoft Active Directory with SQL and clustering services along with IIS and NLB to provide high availability solutions.Provided build and administration of VMware infrastructure to internal support and development teams.Worked on implementing document management middleware and workflow systems for a large healthcare provider.

Managing client relationships ranging from large insurance companies on 24x7x365 support plans to delivering ad-hoc support to smaller customersProviding consulting services and formulating new solutions to best meet customers’ business requirementsDelivering projects for customers as recommended or requested

IT Infrastructure and security management for the Sydney office (~40 users) and remote sites (Melbourne, Brisbane and Auckland).Budget control and purchase decision maker for all IT equipment.Management of Active Directory, Group Policy and application deployment to meet tight security constraints.

Administering Microsoft Exchange 5.5, SQL 2000, Veritas Backup Exec, Intranet and RAS (VPN)Controlling the IT budget for Asia-Pacific (c. US$ 200k – 15% of the firm’s IT budget)Coordinating support staff management with our office branch manager and leading the monthly office support meetings