Management responsibility for SCRUM masters and Quality team for a IT Agile development division of General Motors. Team manages a series of software projects for Artificial Intelligence and Machine Learning projects, including Autonomous Vehicle Technologies.

Part of GM Enterprise transformation, in-sourcing IT and driving efficiency gains in the new GM. Responsible for programs related to data warehouse development and analysis. Responsibilities include Portfolio Planning, Operational Management, Data Analysis, and Portfolio Delivery.

Responsible for managing strategic program for installation of cloud software payment network in US. Providing multi-channel financial services for mobile network operators, financial institutions, consumer packaged goods, and retailers.• Developed product roadmap for US customers. Worked closely with Chief Strategy Officer and Chief Technology Officer on design for go to market strategy and installation plan.

Senior leader accountable for phase review process deliverables, global governance of programs, performance metrics reporting, and executive communications for IT systems change projects in organization.• Designed standard project management methods and performance metrics for large global project manager organization (120 project managers). Project portfolio included 45 change projects, across 200 systems tools used for internal order mgmt/marketing/finance, driving $50M in finance… Show more Senior leader accountable for phase review process deliverables, global governance of programs, performance metrics reporting, and executive communications for IT systems change projects in organization.• Designed standard project management methods and performance metrics for large global project manager organization (120 project managers). Project portfolio included 45 change projects, across 200 systems tools used for internal order mgmt/marketing/finance, driving $50M in finance approved savings.• Responsible for project communications including monthly executive program updates, regional project manager workshops, phase exit templates and 1:1 project manager coaching. Show less

Senior leader implementing key strategic operational technology projects globally. Matrix management role responsible for cross-functional team including IT, supply chain, procurement, services, finance, design, and outside vendors.Accomplishments:• PMO team lead accountable for 98 change programs in 2010. Role included setting program management standards, executive updates, performance metrics and coaching junior project managers.• Leader of project implementing new supply… Show more Senior leader implementing key strategic operational technology projects globally. Matrix management role responsible for cross-functional team including IT, supply chain, procurement, services, finance, design, and outside vendors.Accomplishments:• PMO team lead accountable for 98 change programs in 2010. Role included setting program management standards, executive updates, performance metrics and coaching junior project managers.• Leader of project implementing new supply chain out of China feeding US and European operations. Projects success celebrated by shipping 2 million units in first year of operation. Received Dell Vice President Award in 2008 for my role on project. Show less

Leader of process engineering team responsible for growing capacity of US distribution and fulfillment. Direct management of local and remote engineering team. Accomplishments• Completed industry benchmarking and 3 year strategic plan for the business. Strategic plan used as justification for $60M capital spend.• Implemented capacity expansion for East Coast Fulfillment Center (ECFC) increasing peak daily output from 14K to 38K units while reducing direct labor by 25%.•… Show more Leader of process engineering team responsible for growing capacity of US distribution and fulfillment. Direct management of local and remote engineering team. Accomplishments• Completed industry benchmarking and 3 year strategic plan for the business. Strategic plan used as justification for $60M capital spend.• Implemented capacity expansion for East Coast Fulfillment Center (ECFC) increasing peak daily output from 14K to 38K units while reducing direct labor by 25%.• Ranked in top 10% of employees at Dell in 2006. Show less

Responsible for managing relationship account escalations for education and government customers. Direct management of 10 person team of service account managers. Accomplishments:• Implemented new escalation management process to improve accountability and tracking of customer issues. Measured improvement of average cycle time to close escalations from 20 to 8 days.• Developed reporting relationship with key customers. Growing service reporting SKU from $50k/yr to over… Show more Responsible for managing relationship account escalations for education and government customers. Direct management of 10 person team of service account managers. Accomplishments:• Implemented new escalation management process to improve accountability and tracking of customer issues. Measured improvement of average cycle time to close escalations from 20 to 8 days.• Developed reporting relationship with key customers. Growing service reporting SKU from $50k/yr to over $800k/yr. Show less

Responsible for adding manufacturing operations capacity for Dell’s PC operations. Key accomplishment was design and install of Dell’s showcase manufacturing facility in Austin Texas, the Topfer Manufacturing Center. Facility met design objectives to double manufacturing output and productivity. In 2000 it was recognized by Industry Week as “10 Best Manufacturing Facilities” in United States. I received 3 U.S. Patents for my work on the project.

TI assignee at research consortium SEMATECH. Designed simulation models to measure impact of process change to 300mm. Published whitepapers and presented findings to semiconductor members, and tool suppliers.

Manufacturing engineering support for facility producing air bag sensors for GM, Toyota & SAAB. Capacity growth driven by air bags becoming standard safety feature on all cars. Key accomplishment was implementing factory expansion, growing manufacturing capacity by 500% in 2 years.