• Developed and supported business solutions across multiple software platforms, including Deltek Vantagepoint, DOMO, DocuWare, HubSpot, and MS SQL Server, ensuring alignment with business needs and operational goals.• Led the successful implementation of DocuWare, optimizing workflows across Accounting, Health & Safety, and Policy Management departments, resulting in improved document management, streamlined processes, and increased operational efficiency.• Designed and optimized SQL queries for data extraction and analysis, providing critical insights and driving data-informed decision-making across various business units.• Managed Help Desk operations, ensuring efficient issue resolution and delivering enhanced end-user satisfaction by streamlining support processes and fostering a proactive approach to IT challenges.• Collaborated with cross-functional teams to identify process improvements and implement

Systems Engineer via Contract with ITCareerNet for Health FirstContracted for Systems Engineer services within End User Devices (EUD) team for Health First medical group. Developed inventory strategies for the enterprise.Key Accomplishments: EMR System – Member of project team focused on enterprise-wide implementation of Privia, a new electronic medical records (EMR) system that was for the entire IDN. Key leader for project continuity at meetings, daily progress reports for management, and development of project timelines and delivery schedules for project. Collaborated with Network Services Team (NWS) to ensure proper connectivity with all networked devices. Documentation – Managed documentation for current workstation devices, ports, power, peripherals, network identification, and current Enterprise infrastructure at all levels including circuits, IDFs, MDFs, and Data Centers. Led documentation of workflow processes for the current and future state for multiple locations. Windows 10 Upgrade – Provided support for Windows 10 upgrade and introduction to over 11,000 users, including development of images to be deployed,

Directed daily IT operations for four locations with oversight of project planning and delivery, upgrades and replacement strategy, help desk operations, staff leadership and resource allocation for optimal user support.Key Accomplishments: Continuous Improvements – Led projects to upgrade technology or improve systems:o Replaced legacy SonicWall’s with up-to-date technology at three locations o Setup site-to-site VPN between all locations to provide centralized serviceso Replaced Dell 100 Mb switches with gigabit switches, deployed new Dell computers, and upgraded to Windows 10o Setup workstation kiosks for client use at each locationo Researched VoIP system to replace two legacy systemso Replaced offsite Citrix vendor for move to Office 365 Staff Leadership – Successfully led multi-functional team to deliver top level user and client support.

Provided leadership and IT support for Brevard County Board of Commissioners, employees, Fire Rescue, and enterprise-wide. Managed testing and deployment of new software, vendor negotiations, IT purchasing, database administration, and report documentation for multiple management levels.Key Accomplishments: Customer Support – Tier 3 customer support for over 2000 employees and 1600+ computers with oversight of installations, troubleshooting for hardware and software issues and creation of RFPs for purchases. Managed desktop setup, support, tracking and end-of-life disposal. Continuous Improvements – Successful as Team Lead for COTS and internally developed applications and projects:o Upgraded the TriTech/Tiburon Computer Aided Dispatch 24/7/365 dispatch center for Fire Rescue infrastructure and 911 Dispatch system and developed maps for dispatch system and county personnel use.o Deployment of Trend Micro Endpoint Security countywideo Proactive in identifying areas of opportunity to improve processes or systems to reduce costs.