Responsible for the planning, organizing, and execution of all IT systems both hardware and software within the organization, ensuring alignment with company goals to meet company objectives. Contributes to strategic planning at the executive level. Identifies complex needs of the organization, recommends and implements technical solutions. Provides data for business analytics, and assists in the analysis of data. Serves as member of the Menu Team, responsible for modeling of food cost, pricing, and menu engineering. Ensures that all IT functions meet requirements. Creates standards and procedures to ensure all systems are available to all departments. Sets all IT security programs, both at the store and support center level, including policies, compliance, and reporting. Manages the support and maintenance, of all current systems. Recommends and identifies, outside vendors, and consultants where appropriate, and is responsible for their contract management, and acts as their primary contact. Leads teams of internal and external resources in projects, and acts as Project Manager for those projects. Consults with architects, and construction managers to ensure IT systems and infrastructure are in place for new stores. Oversees all new store installations, and live support for opening. Runs first and second line help desk for all IT systems. Maintains a rotating stock of common store hardware to facilitate the expedited replacement of equipment. Hires and manages, IT staff. Represents the company at conferences, and meetings where appropriate.Major Systems include:Point Of SaleKitchen Display SystemTable ManagementData WarehouseInventory ManagementLabor ManagementLearning ManagementGift Card, and Loyalty ProgramVideo Surveillance SystemsLoss Prevention SystemsData BackupData and Voice NetworksVoice Over IPExchangeActive DirectoryFirewallsVirtual Private NetworksGeneral LedgerPayrollAsset ManagementSystems IntegrationOffice 365 Azure AD

•Identify business needs of prospective clients, by conducting in depth functional analysis of clients’ business processes.•Write detailed specifications for new features and products, based on market analysis, and strategic intelligence of key accounts.•Develop sales and marketing strategies and materials for major accounts, regional accounts, international and dealer channels. •Conduct sales demonstrations, for new and existing customers. •Develop project plans to test, pilot and roll out MICROS products. •Work with third party developers to develop interfaces to core products.•Ensure implementation staffs are aware of protocols of conduct, to guarantee all policies and procedures are met.•Coordinate the resolution of customer issues across different departments.

Examined market potential for renewable energy technologies in a competitive market.