Led two teams of Area Parts Sales Managers delivering full-scale wholesale parts support, consisting of two separate product lines, to over 150 dealer locations across the United States and Canada.• Achieved record setting sales in 2018, generating a 16% increase over previous best ever performance.• Forecasted monthly, quarterly, and annual parts sales and key product objectives for each Area Parts Sales Manager.• Developed and implemented core sales programs designed to increase sales retention and overall sales growth.• Identified and addressed opportunities to improve efficiencies within the scope of wholesale parts operations.• Initiated a structured approach to dealer contacts for each Area Parts Sales Manager.• Created and maintained sales reports to measure and deliver repeatable success.• Provided insight to strategic marketing actions to initiate sales growth.

Managed new vehicle wholesale activities for franchised Toyota dealers within assigned district (8-12 dealers), totaling approximately $12M monthly. Evaluated sales trends for each assigned market, reviewed performance through financial statement analysis, and provided guidance to maximize profitability and efficiency within dealership operations; including lease penetration, new and used inventory, finance, brand image, training, customer retention, sales satisfaction, and overall customer experience.• Developed monthly, quarterly, and annual new vehicle and pre-owned sales plans for each individual dealer.• Consistently solidified dealer commitments and timeliness for the implementation of agreed upon action plans.• Assisted dealers with the implementation of New Vehicle Sales marketing, merchandising, and advertising programs to maximize sales growth.• Conducted in-dealership sales training activities, thus increasing dealership product knowledge and improving measured customer and sales satisfaction levels.• Increased market share in key vehicle segments through calculated analysis and project implementation.• Promoted multi-department cooperation within each dealership to provide the customer with a positive experience • Consistently exceeded established accessory sales objectives through coordinated district and dealer accessory sales and marketing activities.

Excelled in providing effective Aftersales business management expertise to franchised Toyota dealers within assigned district (8-12 dealers), including financial and operational performance in service, parts, and body shop operations; recommending enhancements to parts inventory, service efficiencies, process enhancements, and various program implementations.• Consistently exceeded departmental sales objectives in General Parts Purchases, tires, batteries, brakes, and wipers while contributing to record monthly and annual regional sales.• Responsible for effectively administering warranty policy and managing goodwill budgets, averaging $100K monthly.• Responsible for the #1 service retention district in the nation. Achieved largest service retention growth through focused efforts in customer satisfaction, via dealership training, establishing strategic programs, and evaluating customer behavioral trends.• Reviewed and resolved various customer concerns using effective and creative means.• Organized various Service and Parts marketing and merchandising activities.• Effectively communicated dealership successes, concerns, needs, and ideas to Region Management.• Awarded the Field Traveler of the Year award for exemplary performance in Aftersales dealer management.

Responsibilities and achievements as a Field Technical Specialist include:• Provided highly skilled consulting and hands-on diagnostics to Toyota dealership service personnel.• Guided, directed, and trained dealership technical personnel to follow structured business processes assuring professional and consistent quality in provided customer services.• Administered Toyota’s policy/business processes for difficult to repair vehicles.• Supported and coordinated Market Surveys, Product Investigations, Survey Team, and Part Recovery activities.• Counseled with service managers and technicians on repair quality and multiple-repair vehicles.• Counseled with dealership management on issues escalated for onsite consulting due to tools or skill level inadequacies.• Assisted in the preparation and quick resolution of arbitration and legal requests.

Responsibilities and achievements as a Service Training Specialist include:• Prepared, maintained, and presented technical training courses to dealership technicians.• Taught problem-solving behaviors that lead to timely resolutions to customer concerns.• Clearly communicated technical procedures and concepts while teaching, motivating, and encouraging adult learners.

Responsibilities and achievements as a Service Engineer include:• Provide highly skilled consulting diagnostics to Ford, Lincoln, and Mercury dealership service personnel• Subject Matter Expert (SME) – Mustang• Primary technical responsibility in the Body/Chassis/Electrical group• Secondary technical responsibility in the Powertrain, Manual Transmission, Automatic Transmission, and Diesel groups • Authoring of Special Service Messages and Internal Service Messages