John Ikon Email & Phone Number

New Jersey, United States

Identify gaps in service delivery tools, workflow and custom automation solution and develops custom solution to mitigate such gaps.Mentors third level support team to deliver faster and proven root cause focused solutionsLeads multi stakeholder global team to develop unique solutions to customized laboratory automation products.Subject matter expert for automation workflow solutions and analytics through data exploration, insight generation and predictive analytics.Drives groups simulation goals by recruiting and growing in-house expertise. Responsible for next-generation solution performance hardware and workflow architecture

Dallas/Fort Worth Area

Consultative Selling, Managing sales pipeline and objection handling at the c-suite level to expand existing business. Customer Relationship Managment CRM. Maintaining the integrity of Salesforce data. Conducting strategy workshops for Hospital and Supply chain management. Contract Negotiation.

Madison, Wisconsin Area

Specializes in Clinical Core Laboratory Automation. Troubleshooting, diagnostics, Installation, lifecycle management, mentoring and training.Consultative selling to Laboratory Manager, Director, and Pathologist. Responsible for qualifying sales leads and driving the process to closure. Contract negotiation and Customer Relationship Management (CRM). Responsible for documenting sales cycle in Salesforce.

Billings, Montana Area

Use advanced engineering skills to resolve reliability issues through root cause analysis· Ensure maximum instrument performance of all instruments in assigned territory· Manage software upgrades to ensure all assigned instruments are at the maximum software revision· Deliver second level support to FSR's addressing instruments issues within the territory· Audit service activity and take action to remediate identified gaps in training and validate servicing process· Manage the escalation process of all assigned instruments within the territory· Manage 100% completion of all scheduled Preventive Maintenance and TSB activities· Worked closely with the Service Manager to develop sustainable plans to improve instrument performance leveraging all resources of the customer care team· Participate with the sales team to represent Abbott products and the service delivery process to customers

Master Of Engineering

Bsee, Electrical Engineering

Activities and Societies: Vice President IEEE: Chairman, BOD of National Society of Black Engineers (NSBE): Adviser, Departmental Advisory.