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An accomplished General/Operations Manager with more than two decades of progressively increasing leadership responsibility in the transportation industry.Specialties: - Developing and administering multi-million dollar budgets, managing staff, and working with government agencies. - Leading teams consisting of multiple managers and large frontline workforces to consistently exceed goals. - Building productive teams and bringing disparate interests together to meet or exceed goals. - Developing and implementing new operational procedures, products and equipment in cooperation with multiple departments.
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General ManagerAvairpros Services, IncPortland, Or, Us -
General ManagerAvairpros Apr 2010 - PresentGeneral Manager of the Portland Airlines Consortium (PAC) at Portland International Airport - Managing operations and maintenance of Baggage Handling system. - Managing janitorial services contract and operations for PAC member airlines.
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General Manager - PdxNorthwest Airlines 2006 - 2009Directed the planning and performance of customer service, ramp, air logistics and all critical station activities for a domestic and international airline operation. Supported company leadership values while mentoring, developing, and supporting direct reports in their supervision of front line personnel. Managed all operational activities including ticketing, check-in, aircraft boarding, aircraft servicing and dispatching, cargo handling, training, and building and equipment maintenance. Provided technical guidance and interpreted company, federal, state and local policies and procedures. Analyzed and evaluated multiple operational performance metrics and took necessary action to achieve goals. Determined and justified staffing, budget, facilities and equipment needs and was accountable for their effective use and costs. Acted as airline representative in all interactions with airport authority, regulatory agencies, and representatives of other carriers to ensure regulatory compliance, while promoting the airline’s position and standards within the airport and greater community. -
Customer Service ManagerNorthwest Airlines 2005 - 2006Member of management team that led a large international operation including customer service, ramp service, vendor service contracts, cleaning, regulatory compliance, and supply. Responsible to lead in the achievement of all operational performance metrics. -
Customer Service ManagerNorthwest Airlines 2003 - 2005Led entire operation including Customer Service, Ramp Service and Cargo.• Turned around poor performing operation taking station from bottom to the top of the region.• Took on multi-station responsibility also leading Reno, NV and Albuquerque NM.• Worked with TSA to streamline baggage screening resulting in better customer service and screening efficiency. -
General Manager - Portland, OrAmerican Airlines 1995 - 2002Led medium sized domestic operation including customer service, ramp service, vendor contracts, cleaning, regulatory compliance, emergency response, training, human resources, financial controls, audits, union/non-union, and management workforce. Responsible to lead in the achievement of all operational performance metrics.• Successfully guided workforce through mergers with Reno Air and Trans World Airlines.• Planned and managed numerous construction projects including a $1.6 million total new facility project which resulted in annual rent savings of $171,000 and a vastly improved facility.• Increased visibility and enhanced image of company through public relations measures such as corporate sponsorships, charity fund raisers and promotional events.• Took on multi-station responsibility also leading Anchorage, AK on a seasonal basis -
General Manager - Harrisburg, PaAmerican Airlines 1993 - 1995Served on Strategic Agent Long-Term advisory committee to help design process for the outsourcing of front-line workforce. -
General ManagerAmerican Airlines Mar 1992 - Nov 1993Sioux Falls, SdManaged first ever fully outsourced airport operation for American Airlines including start-up of service, new employee hiring and facility construction.
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Project Manager - Senior AnalystAmerican Airlines Oct 1990 - Mar 1992Corporate Headquarters - Dallas/Fort Worth, Tx.Developed, coordinated, implemented and monitored new procedures, products and equipment for field operations in cooperation with multiple departments including flight service, maintenance and engineering, food and beverage, customer service and purchasing.- Performed QC of fleet heavy cleaning. - Assessed and made recommendations for new aircraft systems and ground support equipment. - Directed training development for new aircraft, ground equipment and procedures.- Performed on site ramp and cabin service coordination for CRAF missions to Saudi Arabia during Operation Desert Shield.- On site SME for start-up of operations at Sydney, Australia and Auckland, New Zealand.
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Project Management AdministratorAmerican Airlines Jul 1988 - Oct 1990Corporate Training CenterCreated, developed, and implemented training for field operations which included computer-based training, printed materials and video. - Wrote, produced, and directed operational training videos.- Coordinated video production for entire department. - Performed on-site training coordination for new service to Hamburg, Germany. - Performed classroom instruction for training management system. - Achieved most prolific production and highest quality of training materials to date. - Member of team that designed training and coordinated resources for union strike contingency initiative.
John Imlay Skills
John Imlay Education Details
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Music, Business
Frequently Asked Questions about John Imlay
What company does John Imlay work for?
John Imlay works for Avairpros Services, Inc
What is John Imlay's role at the current company?
John Imlay's current role is General Manager.
What is John Imlay's email address?
John Imlay's email address is om****@****bal.net
What is John Imlay's direct phone number?
John Imlay's direct phone number is +150386*****
What schools did John Imlay attend?
John Imlay attended University Of North Texas.
What skills is John Imlay known for?
John Imlay has skills like Operations Management, Airlines, Aviation, Project Planning, Training, Airports, Commercial Aviation, Team Building, Budgets, Logistics, Aircraft, Process Improvement.
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John Imlay
United States1verizon.net -
John Imlay
United States1imlay.net -
John Imlay
Portland, Or
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