John Imlay Email & Phone Number

Portland, Or, Us

General Manager of the Portland Airlines Consortium (PAC) at Portland International Airport - Managing operations and maintenance of Baggage Handling system. - Managing janitorial services contract and operations for PAC member airlines.

Directed the planning and performance of customer service, ramp, air logistics and all critical station activities for a domestic and international airline operation. Supported company leadership values while mentoring, developing, and supporting direct reports in their supervision of front line personnel. Managed all operational activities including ticketing, check-in, aircraft boarding, aircraft servicing and dispatching, cargo handling, training, and building and equipment maintenance. Provided technical guidance and interpreted company, federal, state and local policies and procedures. Analyzed and evaluated multiple operational performance metrics and took necessary action to achieve goals. Determined and justified staffing, budget, facilities and equipment needs and was accountable for their effective use and costs. Acted as airline representative in all interactions with airport authority, regulatory agencies, and representatives of other carriers to ensure regulatory compliance, while promoting the airline’s position and standards within the airport and greater community.

Member of management team that led a large international operation including customer service, ramp service, vendor service contracts, cleaning, regulatory compliance, and supply. Responsible to lead in the achievement of all operational performance metrics.

Led entire operation including Customer Service, Ramp Service and Cargo.• Turned around poor performing operation taking station from bottom to the top of the region.• Took on multi-station responsibility also leading Reno, NV and Albuquerque NM.• Worked with TSA to streamline baggage screening resulting in better customer service and screening efficiency.

Led medium sized domestic operation including customer service, ramp service, vendor contracts, cleaning, regulatory compliance, emergency response, training, human resources, financial controls, audits, union/non-union, and management workforce. Responsible to lead in the achievement of all operational performance metrics.• Successfully guided workforce through mergers with Reno Air and Trans World Airlines.• Planned and managed numerous construction projects including a $1.6 million total new facility project which resulted in annual rent savings of $171,000 and a vastly improved facility.• Increased visibility and enhanced image of company through public relations measures such as corporate sponsorships, charity fund raisers and promotional events.• Took on multi-station responsibility also leading Anchorage, AK on a seasonal basis

Served on Strategic Agent Long-Term advisory committee to help design process for the outsourcing of front-line workforce.

Sioux Falls, Sd

Managed first ever fully outsourced airport operation for American Airlines including start-up of service, new employee hiring and facility construction.

Corporate Headquarters - Dallas/Fort Worth, Tx.

Developed, coordinated, implemented and monitored new procedures, products and equipment for field operations in cooperation with multiple departments including flight service, maintenance and engineering, food and beverage, customer service and purchasing.- Performed QC of fleet heavy cleaning. - Assessed and made recommendations for new aircraft systems and ground support equipment. - Directed training development for new aircraft, ground equipment and procedures.- Performed on site ramp and cabin service coordination for CRAF missions to Saudi Arabia during Operation Desert Shield.- On site SME for start-up of operations at Sydney, Australia and Auckland, New Zealand.

Corporate Training Center

Created, developed, and implemented training for field operations which included computer-based training, printed materials and video. - Wrote, produced, and directed operational training videos.- Coordinated video production for entire department. - Performed on-site training coordination for new service to Hamburg, Germany. - Performed classroom instruction for training management system. - Achieved most prolific production and highest quality of training materials to date. - Member of team that designed training and coordinated resources for union strike contingency initiative.