Responsible for the management and support of the Commercial Development Team.

Working closely with the Finance and Legal teams the Commercial Development team specialises in shaping, capturing, negotiating and closing large and complex outsourcing opportunities.Key functions include:• Building value propositions, proposals and presentations• Risk assessment, contingency and mitigation • Designing/delivering bespoke and innovative commercial mechanisms• Maximising commercial leverage• Contractual review and drafting• SLA/ Service Credit design• Leading customer negotiations • Leading supplier / subcontractor negotiations

Acert is a business consulting practice working for both buyers and providers of IT Managed Services. Example engagements : ► For Buyers of IT Services ◄ ♦ Commercial management of major global IT outsource (logistics). ♦ WAN contract tendering (private health): RFQ, negotiation and preferred vendor awards. ♦ Telecoms contract tendering (hotels and healthcare): RFQ, negotiation and preferred vendor awards. ♦ Office printing audit and managed print (private healthcare): solution design, RFQ, negotiation and preferred vendor awards. ♦ Efficiency consulting (retail): exploring supply chain and cost improvements and internal Business Process Analysis. ♦ E-procurement consultancy and analysis for non-stock purchasing (private healthcare): solution definition and vendor recommendation. ♦ E-procurement project management and troubleshooting (restaurants). ♦ Total cost management consulting and improvement (airline catering) ► For Suppliers of IT Services ◄♦ Service Definition, Service Catalogue and standard SLA development (Managed Services Provider: 'MSP'). ♦ Business Process Analysis and documentation for process off-shoring purchasing and 3rd party service management processes (MSP). ♦ Bespoke service catalogue development (MSP). ♦ Contract template restructuring and drafting (MSP). ♦ Sales and international bid management (global EPOS OEM).

Prestige Purchasing works with Foodservice and Hospitality businesses delivering step changes in supply chain value. The IT practice builds on decades of project experience assisting clients to maximise savings, ROI and technical excellence within IT product and service procurement. Prestige's project and support services cover the full range of IT including telecoms; mobile; WAN; software/SaaS; co-lo hosting/cloud/PaaS; support contracts; IT managed services and full outsourcing.

Following a merger with the Hamsard Group, CSF re-branded as Cantono. Commercial Management role extended to managing the sales team.

• Contracts development and negotiations• Contract term extensions / exit management• Opportunity/bid reviews• Deal control (P&L)• Extensive cost and revenue modelling• Service Catalogue development• Service product design and development• Sales collateral and bid development

Design and development of new operating model and business processes related to a global Reuters and HP outsourcing project.

• Internal process design and management.• Customer and supplier (sub-contractor) negotiations and ongoing executive reviews. • Executive and operational service workshops including contract management and change controls, SLA drafting and negotiations and service improvement programme management.• Bid team management, value proposition and proposal design and authoring including the design of managed service and supply solutions for existing and target clients.• Service implementation and project management of international programmes for clients including Worldspan, Bristol Myers Squibb, American Express, WPP and Reuters.• Management of international teams delivering complex client projects, including major global IT rollouts for BP Amoco, Chevron Texaco and Lloyd’s Register.

• Designed and developed standardised sales tools and project management processes. • Management and development of project management and delivery teams.• Responsible for key client wins - assisting the business to move into profit prior to its sale to United Utilities.

• Preparation and presentation of international tender responses.• Management of international product and service rollouts.