John Ison Email & Phone Number

Sunnyvale, California, United States

Mountain View, California

Mountain View, California

• Researched, resolved and document client issues and bug reports submitted by end users using JIRA
• Documented and created FAQ’s for all users through the company’s Support Knowledgebase
• Provided exceptional email/forum support and made every effort to resolve user issues
• Worked with engineering to diagnose and resolve critical problems in a timely manner
• Helped the QA team in verifying bugs and participated in software testing
• Troubleshot user issues on Windows, Mac and Linux systems

• Handled both Premium and regular users in publishing video content through Vuze’s BitTorrent client.
• Encoded and published video content from premium content partners using various encoding tools
• Assisted in scheduling and delivering Ad campaign’s through YUME’s management portal.

• Monitored and documented Tier1 agents and provides feedback for every call through coaching sessions
• Contributed ideas on ways to resolve problems to better serve the customer and/or improve productivity
• Conducted training on program updates and key drivers as needed

• Handled escalations from Tie1 agents.
• Troubleshot with regards to Modem, Routers and other home networking issues.
• Made it a point to satisfy a lot of customers in terms of quick resolution to their connectivity problems.

• Troubleshot DSL connectivity issues on Windows Os’ and Mac computers.
• Assisted users with their DSL configuration problems through active troubleshooting; with regards toproduct functions and content.

Palo Alto, CA

• Diagnosed software/hardware problems and address compatibility issues across Windows platforms.
• Conducted hardware driver qualification pre-tests for Windows Hardware Qualifications labs (WHQL)
• Provided exceptional phone/email support and made every effort to resolve every users complaint.
• Assisted users with configuration problems through active troubleshooting

Programmed and configured Cirrus-Logic Maverick chips for the company's mp3/wma portable digital audio player.Designed the Graphic User Interface for the company's portable digital audio player.Designed and developed a Windows Application using C-Programming Language and MS Visual-C++Generated content by combining music, picture and text files for the.

• Established customer support tracking database.
• Provided daily backups of critical design data, archival of completed projects, and inventory management.

• Managed the day-to-day work of employees in the company's executive office and ensured that they mettheir time and production targets.
• Worked directly for the Chairman and managed his meeting time, speaking engagements, and travelcommitments to minimize conflicts and optimize his productive time.

Cis, Computer Infomation Systems

Bachelor Of Business Administration (Bba), Computer Programming, Specific Applications