Information Technology DirectorTHE MARCOM ENGINE · ContractFeb 2022 - Jul 2024 · 2 yrs 6 monthsMunich, Bavaria, Germany · Hybrid4th member of the technology team this start-up single customer agency for a large automotive manufacturing company based in Munich. Instrumental in setting up the IT organisation and building stable operations.Delivery of fully automated DevOps strategy using Terraform, AWS, Kubernetes, Jenkins and GitHub across multiple AWS accounts.IT security and IT Operations in a very commercially sensitive environment complying with TIXAS regulations (German automotive).Stakeholder management of internal, parent company, partner organisations and customers to ensure issues were managed across this massively distributed matrix of responsibilities.Technical Consultant / Interim Head of ITPanlogic · ContractMay 2021 – July 2021London, England, United KingdomSuccessfully helped a charity with their O365 adoption and acted for PanLogic (Digital Agency) as their CIO working with the Senior Leadership team on their AWS Technology model• Identified key weaknesses in business operations and proposed new IT structure (development, support and maintenance)• Identify and select third party providers (Development & DevOps) to ensure protection from Single Points of Failure• Reviewed AWS estate against the Well Architected Framework and reduced AWS spend by introducing Savings Plans, Reserved Instances and shutting down unused services• Updated Jenkins CICD processes• Managed the migration to Google Workspace for email, chat, video conferencing and file storage enabling a more efficient “work from anywhere” environment and the closure of the expensive Richmond office to progress• Completed a number of long-running IT projects for Panlogic customers allowing billing targets to be reached and revenue for the business to be realised

4th member of the technology team this start-up single customer agency for a large automotive manufacturing company based in Munich. Instrumental in setting up the IT organisation and building stable operations.Delivery of fully automated DevOps strategy using Terraform, AWS, Kubernetes, Jenkins and GitHub across multiple AWS accounts.IT security and IT Operations in a very commercially sensitive environment complying with TIXAS regulations (German automotive).Stakeholder management of internal, parent company, partner organisations and customers to ensure issues were managed across this massively distributed matrix of responsibilities.

Using the full range of Cloud (Azure) offerings to deliver business benefits to the BerryWorld group of companies.Agile transformation of IT project management (using Azure DevOps) to create a flexible and proactive team championing a culture of DevOps and API driven systems.Development of FinOps model for IT. On-going project management of IT & business unit driven initiatives liaising with the divisional SLT

Full responsibility for development, operations and security of Aviva’s worldwide internet gateway (8m users), leading a team of 50 across UK, Singapore and IndiaRestructuring of Agile team and use of Jira to enhance delivery capabilities and time to marketplanning and execution of the cloud migration strategy (AWS)

Heads IT infrastructure and security, including P&L and oversight of onshore/offshore and Cloud (Azure) environments ♦ IT Strategy & Roadmap: built and delivered infrastructure roadmap, which strengthened IT operations and drove significant business growth over the last two years.♦ IT Transformation | Customer Experience: designed a series of transformative programmes, which enhanced resilience, flexibility and customer-experience. Highlights include:→ Website: integral in the full approval of sunny.co.uk from financial services regulatory bodies. → IT Performance: led major change to systems, services and processes, which drove substantial security and performance improvement in network, server, development and production environments.→ Business Performance: launched new auto-dialler solutions, which optimised efficiency and bottom-line results of customer / account management teams. ♦ Operational Excellence | Cost Control: built offshore environment, which contained costs and facilitated required high growth.♦ Business Transformation: led migration of IT operations following significant business change and rebranding.♦ IT Leadership: drove capability and engagement through performance management, learning & development initiatives and team restructure.

Held full strategic, financial and operational oversight of IT, including leadership of the cross-functional technology team. ♦ IT Strategy: designed and delivered ambitious technology strategy, which positioned the firm for major growth, and transformed capability and reputation of the technology team.♦ IT Performance: pioneered multiple, large-scale technology initiatives, which revolutionised customer experience and sales, a driving force behind revenue and profit turnaround. Highlights:→ Website: introduced cutting-edge functionality / e-commerce solutions, and a mobile-optimised portal.→ Business Intelligence: improved business analysis and reporting capability enterprise-wide.→ Time to Market: drove time-to-market and cost efficiencies through new Data Centre, introduction of Agile methodologies, and hosting migration from internal to third-party solution.♦ Technology Transformation: delivered IT merger between Virgin Wines and Warehouse Wines in short timescales, involving significant business process re-engineering and integration of core systems.♦ Risk Management: oversaw all areas of compliance and system audits, including PCI-DSS and Data Protection.

Led a team of 30 in the full lifecycle development and management of >100 British Gas public-facing websites and internal portals, including house.co.uk, gas.co.uk and theaa.com. ♦ Technology Transformation: led programme of initiatives to improve security, resilience and customer experience. Implemented best-practice systems, processes and methodologies, including new software infrastructure, testing practices, content management systems and MI / reporting capability.