Customer Experience Programme Lead
CurrentHelping to deliver a market leading CX transformation programme globally to all of our customer segments.
Sep 2024 - Present
AeroLeads people directory · profile
John White Email & Phone Number
Customer service director with experience across Product, CX, and transformation remits. ex-D&G, ex-Deliveroo, ex-Accenture
at
DS Smith
1 work email found
@domesticandgeneral.com
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Customer service director with experience across Product, CX, and transformation remits. ex-D&G, ex-Deliveroo, ex-Accenture
Location
London, England, United Kingdom
Who is John White? Overview
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Quick answer
John White is listed as Customer service director with experience across Product, CX, and transformation remits. ex-D&G, ex-Deliveroo, ex-Accenture at DS Smith, based in London, England, United Kingdom. AeroLeads shows a work email signal at domesticandgeneral.com and a matched LinkedIn profile for John White.
John White previously worked as Customer Experience Programme Lead at Ds Smith and Product Director at Domestic & General. John White holds Bachelor'S Degree, History from University Of Cambridge.
Company email context
Email format at DS Smith
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{first}.{last}@domesticandgeneral.com
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Profile bio
About John White
Customer focused Director and leader with experience across multiple industries (Financial Services, Tech, Telco, Utilities) and across sales, service and marketing. Specific expertise on building successful CX functions; delivering cross-functional change initiatives; CX governance and change; as well as supporting in moving the dial on cultural change within an organisation (focused on the customer).
Listed skills include Business Process Design, Business Transformation, Business Process Improvement, Crm, and 9 others.
Current workplace
John White's current company
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7 roles
John White work experience
A career timeline built from the work history available for this profile.
Product Director
Product Director for Service - responsible for the end to end claims journey that customers and agents progressed through. Led a mixed team of Product and Tech resources to deliver against the roadmap and our OKRs.
Mar 2023 - Feb 2024
Director Customer Experience
Global CX director, responsible for strategy, design and roadmapping to deliver changes to the customer journey. Incorporated working with Digital teams, Operations teams and third party participants in the journey. Responsible for the D&G global VoC programme.global CX director, responsible for strategy, design and roadmapping to deliver changes to the customer journey. Incorporated working with Digital teams, Operations teams and third party participants in the journey. Responsible for the D&G global VoC programme.
Nov 2021 - Mar 2023
Head Of Customer Experience
Working with central and market teams to deliver impactful changes to their customer experiences. Worked across B2C and B2B as part of the role. Specific projects included:- VoC strategy and implementation (Medallia)- Customer Journey mapping (with Customers, Riders and Restaurants)- Closed loop feedback design and governance (working closely with our contact centre)- Proactive CRM messaging to drive loyalty and retention- Customer research and insights planning and execution
Jan 2020 - Nov 2021
Consulting Director, Customer Experience
Working with organisations to deliver impactful changes to their customer experiences. Worked across multiple industries (B2B, B2C and B2B2C) as well as markets. Headline projects focused on:- VoC strategy and implementation- Target Operating Model design- Customer Journey mapping- Service design- Closed loop feedback design and governance
May 2017 - Jan 2020
Customer Strategy Senior Manager
Senior Manager within Accenture Strategy within the Advanced Customer Strategy.Experience of 10 years in Retail Banking, Global Telco and Charitable sectors. Working with a number of UK high street brands as well as globally focused banking and Telco organisations.Specialisms include:• Customer Experience Transformation programmes• Customer Experience Measurement Strategy - including implementing a closed loop customer transformation approach • Multichannel and Omnichannel Customer Strategy• Customer Experience Journey design• Customer Service Operating model design• Customer Data/Insight• Customer Care/Complaints optimisation • Programme Delivery
Jan 2008 - May 2017
Analyst
Analyst working within retail banking focusing on the Credit Cards industry to define key benchmarking studies for UK high street banking brands.
Sep 2006 - Jan 2008
1 education record
John White education
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University Of Cambridge
FAQ
Frequently asked questions about John White
Quick answers generated from the profile data available on this page.
What company does John White work for?
John White works for DS Smith.
What is John White's role at DS Smith?
John White is listed as Customer service director with experience across Product, CX, and transformation remits. ex-D&G, ex-Deliveroo, ex-Accenture at DS Smith.
What is John White's email address?
AeroLeads has found 1 work email signal at @domesticandgeneral.com for John White at DS Smith.
Where is John White based?
John White is based in London, England, United Kingdom while working with DS Smith.
What companies has John White worked for?
John White has worked for Ds Smith, Domestic & General, Deliveroo, Kantar Tns Uk, and Accenture.
How can I contact John White?
You can use AeroLeads to view verified contact signals for John White at DS Smith, including work email, phone, and LinkedIn data when available.
What schools did John White attend?
John White holds Bachelor'S Degree, History from University Of Cambridge.
What skills is John White known for?
John White is listed with skills including Business Process Design, Business Transformation, Business Process Improvement, Crm, Change Management, Customer Experience, Management Consulting, and Operating Models.
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