John Jamros Email & Phone Number

Joliet, Il

Lead the organization in management, optimization, tracking, planning, improvement, governance, and reporting of the company’s technician labor time management functions.

Lisle, Il

My responsibilities include:- Manage 9 direct employees- Manage external vendor relationship with third party vendor that provided catalog drawings & technical data for many of our catalog products- Contract negotiations- Manage, support and develop the following applications/system processes for dealers, customers, joint venture partners and suppliers; Service Portal (Service Information), Parts Catalog, Parts Information Master, Parts Cross Reference, Repair Management, OnCommand Parts & Service Information, OnCommand Service Partner, OnCommand Connection (Daily Support) and OnCommand subscriptions/billing - Responsible for hiring, developing, managing, coaching, motivating, direct activities and evaluation for the group- Provide daily support for our fleet customers, dealers and internal Navistar employees- Develop and execute integration strategies to drive continuous improvement- Evaluate projects based on impact and business readiness- Plan budgets (Track monthly and yearly income)- Create / maintain weekly, monthly & quarterly metrics / dashboards- Data Quality: Ensure the data integrity and accuracy of all the various applications / products by continuous monitoring, maintenance and assessment- For current projects, participate in periodic project review meeting. Raise upper management visibility in a timely manner on key milestones achieved, current and/or potential issues or concerns which may impact deliverables- For near term projects, collect detailed business requirements, evaluate requirements versus best practices, and identify process changes and technology solutions to meet needs- Work with IT to design, test, pilot and implement new enhancements- Work with other business teams, suppliers, customers and Dealer Management System (DMS) vendors on continued / future integration opportunities- Manage enrollment, subscription and billing for all OnCommand offerings- Provide system training to employees, dealers, suppliers and customers

Lisle, Il

Responsibilities focus on management, support, integration and continued development of the Navistar Repair Management and OnCommand Service Partner applications. The Repair Management application is the dealer facing tool used to create online estimates for customers and is used to help manage the repairs within a dealership. Estimates can be printed, emailed or posted online to the fleet’s portal. The OnCommand Service Partner application is the tool the fleets use to electronically communicate, view, authorize and/or decline estimates sent from a dealer. Both of these applications are integrated with many other applications / business systems (Warranty, Service Information, Parts Catalog, iKNow, Repair Advocate, dealer management systems, etc..) providing additional functionality to all users. My responsibilities included:- Manage, support and develop both applications- Day to day support for our fleet customers, dealers and internal Navistar employees.- Established the business priorities for enhancements- Budget Planning- Maintain the data & processes to ensure integrity of both applications- Focus on integration and continued development- Work with IT to test, pilot and implement new enhancements- Work with third party and Dealer Management System (DMS) vendors regarding continued / future integration- New user set up - Provide application training for fleet customers, dealers and internal employees- Created global solutions for our dealers

Warrenville, Il

My responsibilities included:- Managed three Navistar direct reports- Managed the Parts Cross Reference team- Managed external vendor relationship with third party vendor (20 Indirect reports) that provided service to Navistar for all catalog drawings & technical data for many of our catalog products including contract negotiations- Managed, supported and developed the following applications / systems for dealers, customers, joint venture partners and suppliers; Parts Catalog Online (PCO), Fleet Parts Catalog Online (FPCO), Custom Parts Catalog (CPC), Ford Parts Catalog Online, NC2 Parts Catalog Online and CAT NA Parts Catalog Online applicationso Provided data in multiple product formats; Online, CD, Printed, PDF, Excel and Texto Provided parts data at the following levels; part number, component, chassis model, engine model, engine serial number and VIN number- Managed new customer quarterly and renewal billing for FPCO subscriptions- Managed the invoicing and shipment of CPC’s- Planned budgets- Provided daily support for all of the applications / systems- Focused on integration and continued development / improvement of the applications - Worked with IT to design, test, pilot and implement new enhancements - Worked with other business teams, joint ventures, suppliers and customers on future integration opportunities within the various applications and potential new offerings- Assisted new employees and customers with their user ID set up- Provided Catalog training for fleet customers, dealers, joint ventures and internal employees

Warrenville, Il

My responsibilities included:Authorized dealer labor rate changes- Approved and set up new fleet accounts to be able to perform “In House” warranty- Set up any new associate dealer locations- Reviewed dealer warranty claim appeals- Received dealer calls from the “Major Component Prior Authorization Hotline” and then granted or declined approval for repairs- Conducted “Service Performance Reviews” for dealers in my AOR - Performed “Health Checks” for dealers in my AOR- Effectively communicated the International Warranty Policies, appropriate guidelines and procedures- Provided guidance to dealers to enable them to reduce warranty costs and therefore, better serve their customers.- Provided assistance to Used Truck Center (UTC) locations for interpretation of oil sample results- Gave warranty claim analysts at dealers a better understanding of their warranty claims that may be technically difficult to comprehend.- Monitored and improved processes that impact International vehicles after production

Melrose Park, Il

My responsibilities included: - Supervised ten technicians and three parts associates - Received customer phone calls and reported status of jobs - Recorded customer work requests and created repair orders. - Scheduled future work - Validated if repairs were under warranty or if they were the customer’s responsibility - Created estimates for recommended repairs - Called customers for work to be authorized and to tell them their truck was ready - Parked and test drove customers’ trucks - Opened and closed the dealership - Completed and closed customer repair orders - Collected and processes payment (CASH, validated checks, credit cards and Fleet Charge) - Creating purchase orders for vendors

Melrose Park, Il

My responsibilities included: - Helped service department - Set up and organized parts room to store warranty parts - Filed warranty claims and organized/ maintained dealer warranty paperwork - Packaged warranty parts to be shipped out to warranty review centers - Loaded skids of parts that needed to be returned onto trailers using a forklift - Disposed of warranty parts not wanted for return and separated cores to be returned to the parts dept.

Hodgkins, Il

My responsibilities included: - Assisted technicians with jobs - Conducted general truck maintenance on the entire fleet of 120 tractors - Drove a truck and 35’ tanker trailer to fuel all tractors and refrigeration trailers for the entire fleet daily - Replaced flat tires on tractors and trailers. - Organized and maintained maintenance / fuel records for entire fleet

Park Ridge, Il

My responsibilities included: - Received customer calls for information/coverage about different warranties and validated warranty coverage - Received calls from dealers to open claims for warranty repairs - Created and authorized claims or assigned claims to an adjuster to inspect the vehicle - Validated labor times for claims

Naperville, Il

My responsibilities included: - R&R of general light and medium duty vehicle parts - General vehicle maintenance - Performed alignments - Replaced and balanced tires - Test drove vehicles to verify / diagnosis complaints and for final quality check

Graduated, Automotive And Diesel Technician

Activities and Societies: Class rooom and hands on training

Graduated, General

Aab, Business

Currently pursing my degree