John Jarrard Email & Phone Number

Omaha, Ne

Executive who oversaw the Control function within the Financial Services organization. Partnered with various stakeholders in Operations, Infrastructure and Technology, Legal, Audit, Compliance and Enterprise Risk to proactively improve controls within the business. Performed regular root cause analysis of technology risk trends and recommended solutions. Served as the business liaison for Technology with Audit, Compliance and Enterprise Risk Management. Gathered and monitored weekly and monthly production risk metrics.• Drove transparency, governance and change to improve the control environment and develop and enforce policies, procedures and programs to minimize risk.• Developed audit findings governance, bringing greater visibility to Technology and Product Senior Management and provided consultative services to drive resolution.• Influenced the design of “control self-assessment” testing plans.• Collaborated with program management to investigate errors and perform root cause analysis to develop action plans that resulted in sustainable improvement and issue avoidance.• Partnered with Human Resources and Enterprise Risk Management to develop and deploy appropriate controls for compliance and risk management for employee training for operational teams.

Sacramento, California Area

Vice President Business Direct Division, 2005 – 2016 Coordinated end-to-end Program Management of card products tailored to small business clients. Managed operational audits for key vendors including First Data and IC Group. Collaborated with stakeholders across the enterprise to investigate errors, determine root causes and implement detective and preventative controls to improve issue avoidance. Served as the technical liaison for the division including Risk Management, Audit, Compliance, Legal and operational and technical teams. Collaborated with stakeholders influencing policy development, business processes and change management practices in a matrixed organization.Assistant Vice President Business Direct Division, 1999 – 2005 Oversaw Project and Implementation Management teams to coordinate operational audits for high customer impact processes (plastics, statements, letters, checkbooks) to ensure a positive customer experience and minimize operational risk. Managed change management processes for key vendors (i.e., FDR, TSYS, ICG, MC and Visa) and project queues to set priorities and establish implementation strategies.• Led a cross-divisional effort to implement the first Business Direct Project Management Methodology.• Created a divisional pricing council with senior management for buy-in to review and approve all pricing changes.Senior Project Manager Debit Card Division, 1998 – 1999 Managed the product development of the Business Debit Card targeted to business cardholders. Coordinated and shared market and competitive research• Identified and sized market opportunities, business case development, product definition and development of functional requirements.

Omaha, Ne

Product ManagerManaged the strategic direction of the product with focus on revenue generation. Prioritized product enhancement and maintenance efforts. Coordinated and collaborated with IT application development, customer service and other key stakeholders.• Managed products designed to stimulate card activation and reduce fraud potential with secondary benefits of promoting card usage primarily for Credit Card issuers.