John Mullins Email & Phone Number

Greater Seattle Area

Bothell, Wa.

Managed projects and products in test. Led and managed teams of 30 to 40 contractors providing quality assurance and testing support for front line retail products and systems, including interfaces with enterprise-wide systems. • Led product focused technical activities for retail Point of Sale (POS) tablets ensuring product capabilities implemented to standards meeting User Experience (UX) needs and business objectives.• Originated process change that greatly decreased test environment downtime by 30% for our 200 offshore testers. This enabled recovery of 2400 manhours per week of time previously lost to environment outage.• Optimized release alignment ensuring most rapid, quality delivery of product through collaboration with dev product manager and Agile SCRUM teams in Rally-based user story grooming and sprint planning for POS tablet releases.• Implemented financial loan\lease product (Oracle NFS) replacing existing installment plan product. Initiated and led user story to test case mapping providing stakeholders with on demand visibility for coverage and health of 120 product UX\user stories in test.• Initiated and led cataloging of T-Mobile enterprise capabilities mapped to specific regression test cases enabling a business capabilities health view of daily automated tests, quickly identifying business critical faults.• Delivered 20 major release projects per quarter and minor releases throughout quarter on time through managed transition of test teams between staffing providers.

Led product testing for enterprise test projects with touch points across IT, engineering, and 3rd-party systems. • Originated a new product vision, secured funding, formulated product requirements and user experience (UX) for internal testing product called the switch filter. Worked with technical teams to design and solution the switch filter product to meet UX needs.• Reduced risk to T-Mobile (paying customers) and eliminated significant downtime of up to 50 testers / 400 manhours per day by Implementation of the switch filter. • Increased productivity and reduced resource contention as a result of switch filter success.• Collaborated with product team for requirement and user story grooming, design and roadmap of the first T-Mobile, Mobile Wallet payment product for smartphones. Led planning of testing infrastructure design for implementation and testing of Mobile payment product within T-Mobile domain and third-party banking system.• Nominated 8 times for Peak award as senior analyst, highest award given annually to small number of employees.

Bellevue, Wa.

Authored test strategy. Planned and managed retail-centric testing for enterprise projects as test lead.• Introduced to test organization, first systematic process of requirements mapping using HP Quality Center Application Lifecycle Management (ALM) product.• Produced the organizations first system generated reports showing coverage and health of business and product requirements under test.

Bellevue, Wa.

Served as key contributor to maturation of client business to implement processes and practices and elevate QA standards throughout software development lifecycle (SDLC).• Enhanced client stakeholder visibility on project status by creating and implementing processes that enabled requirements mapping and enhanced defect tracking and reporting.

Contract software tester at Microsoft, Windows core setup test team for cumulative 2+ YearsContractor software tester at AT&T Fixed wirelessFull time employee software tester at Image X

Formulated design change integration plans. Exercised project management activities to plan, monitor, and drive airplane design change plans to closure.• Liaised between various Boeing 777 airplane engineering groups and production line by applying in-depth understanding of specific aircraft design aspects and changes.• Collected and communicated assessments of change plans to key persons involved in production, facilitating informed decision making.• Collaborated with change schedulers, parts suppliers, engineering groups, and mechanics, ensuring timely and successful integration of airframe design changes, including problem resolution.

United States

Managed all aspects of operational planning and execution (duty scheduling, mission support, tasking, budgeting) for 6 aircraft, 15 pilots, and 25 crew members of an Air Ambulance unit. Served in primary role as a Medevac (Medical Airlift) and Search and Rescue, Pilot in Command with 1400 flight hours.

Bachelor'S Degree, Phsychology

Pmp

Project Management Certification, Project Management

9 month course offered by University of Washington extension program.

Certified Salesforce Adminstrator

Certified Scrummaster® (Csm®), Agile, Project Management

Activities and Societies: Awarded December 20, 2018.

Certified Scrum Product Owner (Cspo), Agile, Project Management

Activities and Societies: Awarded February 4, 2019.