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TL;DR: I am passionate about accelerating clean energy adoption through software. My wheelhouse is at the intersection of product and operations. I have a strong track record of success developing and supporting the platforms of two successful solar finance start-ups: Mosaic and ORKA. In 2010, I was running a video production company making screencast videos when I pivoted into software. My 4-year run at B2B SaaS start-up IdeaScale would be a crash-course in operations, customer support, sales, and product. I am proud to have been part of the founding team that helped scale IdeaScale to 25,000+ thriving international online communities.I began to feel an itch in 2014, when I acquired photovoltaics.com and created an LLC to dedicate my professional focus to solar. I redeveloped the popular solar news site SolarFeeds (sold in August 2019 ) and worked on a C&I solar marketplace concept at Photovoltaics.com. I joined Mosaic in a golden age of Bay Area solar start-ups. From its first resi loans through its first $2B, I managed originations and underwriting teams and eventually came to manage both internal and third-party Loan Servicing teams. Given my technical understanding and closeness to Engineering and Product through extraordinary growth, my transition to Product seemed like a natural one. In 2021, I joined the founding team of ORKA Finance as Product Manager. ORKA’s audacious vision was to create a frictionless point-of-sale experience for solar contractors and their small business owner clients who wanted to go solar. As PM, I collaborated closely with every area of business (finance, treasury, credit, ops, legal, risk, sales) to develop and enhance internal tooling and external user experiences. In a couple short years, ORKA saw $75m in requests for financing, and converted ~$45m to customers. With a strong platform, product, and operational foundation, ORKA was acquired by competitor Sunstone Credit in late 2023.While comfortable with the toolset and strategic mindset of a Product Manager, I am also able to get in the weeds myself or as the servant-leader of operational teams. I'm open to opportunities that leverage my technical skillset as well as my curiosity, empathy, and adaptability.I live in beautiful Burlington, Vermont where I work remotely from a comfortable home office. I am a devoted husband and father to 3 children born in two years (ages 8, 6, and 6). With or without them, I enjoy skiing, canoeing, skateboarding, and bicycling. I recently resumed hosting a radio show I began in 1998 and I volunteer doing web dev at WRUVfm.
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Operations ManagerCarshare VermontBurlington, Vt, Us -
Product Manager, Solar Finance PlatformOrka Finance, Inc. Jun 2021 - Nov 2023San Francisco, California, UsWith 10+ years of customer-focused start-up experience at the intersection of product and operations, I contributed value to every aspect of ORKA's industry-leading clean energy finance platform. Product Management responsibilities included management of the product backlog/roadmap, overseeing vendor relationships, data analysis, and collaborating closely with every area of business (finance, treasury, credit, ops, legal, risk, sales) to develop and enhance internal tooling and external user experiences. Primary tools of the trade included Jira, Retool (PostgreSQL), Figma, Slack, Docusign, and Google Suite. Most valuable strengths for getting things done effectively include curiosity, adaptability, creativity, and good humor!Between coming out of stealth in 2021 and its acquisition by Sunstone Credit in late 2023, ORKA saw $75m in requests for financing and converted ~$45m to customers. Product-market fit was quantifiably achieved. Commercial solar installers were drawn to ORKA on account of the platform's speed and frictionless ease of use. Customers (borrowers) were also delighted by the unique lending experience and white-glove support. Acquired by Sunstone Credit in Jan 2024. -
Product Manager, Loan ServicingMosaic (Joinmosaic.Com) Jun 2019 - Apr 2020Oakland, California, Us• As product leader, drove strategy; owned short/medium/long-term product roadmap; continually built, groomed, and prioritized backlog for loan servicing technology and operations• As vendor manager, responsible for defining & communicating business requirements in development of new products, features and operational improvements with vendors• As "voice of the customer", embodied the user's experience where the “customer” included the borrower as well as internal users of the platform• As expert of the domain, spoke confidently to Engineering managers & teams to explain the “why” and convey actionable user stories• Personally partnered with engineering, data, finance, treasury, operations, risk, and legal on major initiatives -
Operations Manager, Loan ServicingMosaic (Joinmosaic.Com) Jun 2017 - Jun 2019Oakland, California, Us• Managed growing Loan Servicing operations group of 4-8 engaged team members • Delivered best-in-class experience for solar loan portfolio's 65,000+ borrowers• Served as integral SME during conversion of portfolio to third party loan servicing vendor • Oversaw ramp-up, launch, day-to-day operations of new loan servicing vendor• Lead successfully, compassionately courageously through wind-down of Oakland-based operations and ramp-up/training of Phoenix-based team -
Operations Manager, Loan UnderwritingMosaic (Joinmosaic.Com) Mar 2016 - Jun 2017Oakland, California, Us• Managed loan underwriting team of 4-6 members to process over ~$1B of funded loans• Designed game-changing workflows to streamline team's milestone review of 140,000+ docs• Partnered with Legal & Compliance to develop effective fraud detection • Supported Treasury in regular audits of regulators and capital partners:: Software:: Google Suite, Docusign, eOscar, Mosaic's internal loan application review software -
Supervisor, Loan OperationsMosaic (Joinmosaic.Com) Jan 2015 - Feb 2016Oakland, California, Us• Managed high-volume support case load (email & phone) via Zendesk• Diffused challenging partner and borrower support cases as Tier 2 escalation point• Stood up lender's first Collections program in Nortridge Loan System (NLS) software • Contributed bugs and feature requests to Eng and served as conduit between Support & Product::Software/Tools:: Zendesk, Jira, Sequel Pro (SQL), Google Suite, Excel, Nortridge Loan System, Docusign, RingCentral -
Founder, OwnerPhotovoltaics.Com Llc Jan 2014 - Jan 2019Solar energy went from being a personal interest to a business when I established an LLC around photovoltaics.com and began development of a marketplace for the investors and developers of commercial/utility-scale solar projects. The marketplace took a back seat to the development of two other solar-related websites: the successful relaunch of popular solar news site SolarFeeds.com (sold in August 2019) and a "solar showcase" website for residential solar at Solcase.io.
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Enterprise Sales / OperationsIdeascale Sep 2010 - Jun 2014San Francisco, Ca, UsIdeaScale is a SaaS-based solution that allows groups to create online communities where innovative ideas are crowdsourced. As the company’s first full-time employee in 2010, I wore many hats. Roles included support, marketing and graphic design, screencast production, product management, account management, and sales. Over the years, most of my time became devoted to Enterprise Sales, where I helped sign an impressive book of business valued at $1MM+. In addition to bringing on customers like Volkswagen, Thomson Reuters, SAP, Adobe, Yale, and dozens more, I directly contributed to growing the company to being an industry leader with an international staff of over 40 people. -
Founder, Professional ScreencasterScraster Professional Screencasting Mar 2008 - Jul 2011A screencast is a narrated video recording of a user's computer actions produced to convey complex information or concepts. Borrowing from years of experience in web and radio production and a natural talent for understanding and explaining, Scraster produced polished, enhanced screencasts for clients needing to communicate with web users, customers or employees.Scraster Professional Screencasting YouTube portfolio (last updated Jan 2011) at https://www.youtube.com/playlist?list=PL80BC13D1C0501352
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Independent Producer, Podcaster, WebmasterEarshot Radio / Earshot Presents 2002 - 2008Wrote and produced evocative and entertaining radio and multimedia productions.• Work aired on Maine Public Radio, WMPGfm, and NewsinME.com. • Designed and maintained showcase website, EarshotRadio.com and then EarshotPresents.com, from where the Within Earshot podcast was produced/distributed.
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Project ManagerFlightpath Jul 2007 - Nov 2007New York, Ny, Us• Promoted from web producer within 2 months to manage high-profile email marketing and website projects for client Schering-Plough, one of the agency’s largest accounts. • Managed email marketing projects from inception to product delivery including design of content, conducting email browser compatibility tests, managing email recipient list, and sending emails to tens of thousands of recipients bi-weekly.• Coordinated creative resources and served as the point person between designers and the client to capture the vision and achieve the intended campaign goals; facilitated communication to ensure that all web design changes and corrections were made. Converted design files to coded HTML.• Used HBX / WebSideStory web analytics to record and report website visitation and conversion rates, enabling the client to diagnose and improve upon their email campaign and overall ROI.• Experience with FogBugz project management software. -
Website CoordinatorTribeca Film Festival Feb 2007 - May 2007New York, Ny , UsPlayed integral role in the development, rollout, and daily maintenance of updated 2007 Festival website. • Building upon the website framework provided by Ogilvy & Mather as it became available, created new HTML web pages utilizing SiteManager content management system. • Experience with Tixsys, the ecommerce shopping cart ticket purchasing system, and Brightcove, the enterprise-level video content management system.• Multi-tasked in a challenging, deadline-driven environment and played an essential role in keeping the team on course with its promised delivery date. -
Marketing CoordinatorNew York Festivals Jun 2005 - Jan 2007New York, New York, Us• Led initiatives to increase awareness for internationally-renowned media awards group.• Researched industry trends in advertising, radio and TV broadcast, print design, interactive media, and viral marketing to insure that advertisements remained on cutting edge.• Designed and produced print and online advertisements to revamp the brand using Photoshop and InDesign. • Assisted in production of international awards galas attended by hundreds.• Organized, coordinated and hosted judging sessions composed of media industry leaders. -
Founder, President, Webmaster.Vintage Alpine 2003 - 2004• Coordinated and executed revenue development, PR, operations, and management for vintage clothing enterprise specializing in alpine ski wear. • Designed and coded 200-page e-commerce website and managed expansive inventory in Excel. • Featured in The New York Times, The Boston Globe, The Dallas Times, and Seven Days.• Grossed over $15K within months of startup; Sold business and website at peak of trend.
John Basile Skills
John Basile Education Details
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University Of VermontCollege Radio -
Salt Institute For Documentary StudiesDocumentary Radio Production -
Seton Hall Preparatory SchoolAcademic
Frequently Asked Questions about John Basile
What company does John Basile work for?
John Basile works for Carshare Vermont
What is John Basile's role at the current company?
John Basile's current role is Operations Manager.
What is John Basile's email address?
John Basile's email address is jo****@****ile.com
What is John Basile's direct phone number?
John Basile's direct phone number is +151074*****
What schools did John Basile attend?
John Basile attended University Of Vermont, Salt Institute For Documentary Studies, Seton Hall Preparatory School.
What are some of John Basile's interests?
John Basile has interest in Health.
What skills is John Basile known for?
John Basile has skills like Online Marketing, Blogging, Start Ups, Video, Multimedia, Marketing, Online Advertising, Management, Business Development, Saas, Mobile Applications, Content Strategy.
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