John Desantis Email & Phone Number

Philadelphia, Pa, Us

Philadelphia, Pa, Us

Philadelphia, Pa, Us

- Supervise the organizations’ information technology (IT) infrastructure, including the acquisition and utilization of all resources (hardware, software, and networks).- Lead all organizations efforts through transformation of applications and on-premise data to Microsoft Azure and Office 365 cloud.- Catalyze significant change in service quality and IT processes with cloud computing, taking on progressively wider, VP-level authority for strategic planning of all IT functions.- Engineered and oversaw the implementation of our Meraki wide-area network across 130 branch offices to provide much needed security, monitoring, and inventory of all endpoints. - Introduced Single Sign-On with Identity Management on all cloud-based company applications, which increased employee adoption and reduced security risks.- Functioned as Project Manager to design employee portal using SharePoint, manage vendor evaluation, provision and deliver all documents managed/tagged, and perpetuate company workflows accessible via a web interface. - Implemented Yardi’s Invoice Processing System (Payscan), which streamlined payables by implementing electronic purchase orders and online vendor catalog.- Responsible for the management of over 300 mobile devices. Implemented cloud based Mobile Device Management software to help enforce lock-down policies and inventory reporting- Solidified Enterprise Licensing Agreement with Microsoft to successfully transition to an Operating expense first IT infrastructure by leveraging Microsoft 0ffice 365 for Email, Skype for Business, Office and SharePoint; reducing on premise footprint and providing secure, highly available environment with a financially backed 99.9 SLA%.- Mentored existing & new employees with proven methods and processes which allowed the IT department to achieve the highest service level at 99% based on conducted employee satisfaction surveys.

- Selected and recruited by former CIO of NutriSystem to build entire infrastructure and IT team necessary to take this VC-funded company from $30 million to $250 million annual revenues- Oversaw all aspects of the project to build out new office space, relocate datacenter, and develop new infrastructure in 6 weeks. Brought completion 2 weeks early and estimated 5% under budget. New infrastructure reduced downtime 50% while supporting 33% growth for third consecutive year. - Assembled world-class network of vendors to open New York City office under tight 1-month deadline. Regulated RFP process, negotiated contracts, and directed completion of datacenter, infrastructure, and security system. - Acquired enterprise licenses and created VMWare environment, enabling datacenter expansion to more than 100 VMs without increasing rack space and rapid build-out of production/staging environments to support developers. - Administered phone system and remote service with call management/routing through single web portal. Enabled Folica to bring call center in-house, significantly improving customer service and lowering abandoned calls from 25% to 5%.- Moderated and hosted email management solution that increased number of customer service emails answered within 4 hours from less than 20% to 90%. Additionally, formed department to handle emails and trained customer service manager. - Administered phone system and remote service with call management/routing through single web portal. Enabled Folica to bring call center in-house, significantly improving customer service and lowering abandoned calls from 25% to 5%.- Moderated and hosted email management solution that increased number of customer service emails answered within 4 hours from less than 20% to 90%. Additionally, formed department to handle emails and trained customer service manager.

Fort Washington, Pennsylvania, Us

- Governed all aspects of IT department operations including infrastructure, helpdesk, datacenter operations, vendor relations, consultant management, network security, and project management. - Functioned as key player in designing and implementing back-office, warehouse, and ecommerce infrastructures serving both internal staff and external customers- Integrated future-focused IT infrastructure, policies, procedures, and best practices still in use today. Scaled architecture to support corporate acquisition and growth from $11 million annual revenues to $800 million.- Constructed highly available and fault-tolerant infrastructure within 6 months using state-of-art networking equipment.- Designed and implemented infrastructures in each of 10 new warehouse locations to support the goal of growing revenues from $200 million in 2005 to $800 million by 2007 (~ 20,000 orders processed nationwide per day). - Performed as project manager for build out and relocation to new 90,000 sq. ft. call center large enough to host all departments (client services, sales, HR, IT), datacenter, 200+ servers, core infrastructure, phone system, and storage. Led team of 3 in migrating 24-hour call center in 2 weeks with zero significant downtime. Enabled growth from 500 to 1,000+ staff. - Formulated strategic plan to re-architect Exchange information store, create multiple storage groups, and migrate to new mailbox stores. Achieved migration with zero downtime and achieved 50% increase in mailbox performance. - Led renegotiation of telecommunications contract to decrease trunk and minutes usage by 25% and hired third-party company to negotiate contract down an additional 15%. Resulted in total cost savings of $1+ million annually.