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I am a seasoned technology executive with 18+ years of systems administration and strategic IT development experience in the business and data center spheres. Recognized for demonstrating a natural aptitude for technical infrastructure architecture, as well as for engineering process improvements and boosting cost efficiency, I have a history of contributing to company growth throughout my career. Professional focal points include systems architecture, strategic planning, cloud computing integration, business & IT mediation, customer satisfaction solutions, cost reduction, data analysis, service quality enhancement, process improvement, workflow optimization, management development, infrastructure development, technology solutions, and project management. Delivering superior administration on the latter areas of expertise requires utilization of effective communication skills, negotiation skills, as well as business acumen, systems analysis, and resource management to support efficiency and maximum returns. Currently, I am the Vice President of Information Technology with Pennrose Management Company. Under my leadership, I direct strategic planning of all IT functions with the goal of bolstering service quality and improving IT processes. I also steer organizational change and transformation from an on premise data center infrastructure into a cloud-based infrastructure for all applications with Microsoft Azure. In addition, I liaise with senior leadership, engineers, and vendor teams to ensure the company’s technical support structure is driving the business forward with minimal expenditures.Colleagues describe me as a progressive, driven, down-to-earth, strategic and managerial expert who can be relied on to offer superior solutions that deliver profitable results on time and under budget.I am interested in contacting former colleagues and managers, as well as other professionals in my field. Please contact me through this profile if you want to connect.
Pennrose
View- Website:
- pennrose.com
- Employees:
- 201
- Company phone:
- 267-386-8600
- Company email:
- pennrose@pennrose.com
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Chief Information OfficerPennrose Jun 2022 - PresentPhiladelphia, Pa, Us
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Chief Information TechnologyPennrose Jun 2022 - PresentPhiladelphia, Pa, Us
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Vice President Of Information TechnologyPennrose Jan 2011 - PresentPhiladelphia, Pa, Us- Supervise the organizations’ information technology (IT) infrastructure, including the acquisition and utilization of all resources (hardware, software, and networks).- Lead all organizations efforts through transformation of applications and on-premise data to Microsoft Azure and Office 365 cloud.- Catalyze significant change in service quality and IT processes with cloud computing, taking on progressively wider, VP-level authority for strategic planning of all IT functions.- Engineered and oversaw the implementation of our Meraki wide-area network across 130 branch offices to provide much needed security, monitoring, and inventory of all endpoints. - Introduced Single Sign-On with Identity Management on all cloud-based company applications, which increased employee adoption and reduced security risks.- Functioned as Project Manager to design employee portal using SharePoint, manage vendor evaluation, provision and deliver all documents managed/tagged, and perpetuate company workflows accessible via a web interface. - Implemented Yardi’s Invoice Processing System (Payscan), which streamlined payables by implementing electronic purchase orders and online vendor catalog.- Responsible for the management of over 300 mobile devices. Implemented cloud based Mobile Device Management software to help enforce lock-down policies and inventory reporting- Solidified Enterprise Licensing Agreement with Microsoft to successfully transition to an Operating expense first IT infrastructure by leveraging Microsoft 0ffice 365 for Email, Skype for Business, Office and SharePoint; reducing on premise footprint and providing secure, highly available environment with a financially backed 99.9 SLA%.- Mentored existing & new employees with proven methods and processes which allowed the IT department to achieve the highest service level at 99% based on conducted employee satisfaction surveys.
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Director Of TechnologyFolica, Inc. Feb 2008 - Nov 2011- Selected and recruited by former CIO of NutriSystem to build entire infrastructure and IT team necessary to take this VC-funded company from $30 million to $250 million annual revenues- Oversaw all aspects of the project to build out new office space, relocate datacenter, and develop new infrastructure in 6 weeks. Brought completion 2 weeks early and estimated 5% under budget. New infrastructure reduced downtime 50% while supporting 33% growth for third consecutive year. - Assembled world-class network of vendors to open New York City office under tight 1-month deadline. Regulated RFP process, negotiated contracts, and directed completion of datacenter, infrastructure, and security system. - Acquired enterprise licenses and created VMWare environment, enabling datacenter expansion to more than 100 VMs without increasing rack space and rapid build-out of production/staging environments to support developers. - Administered phone system and remote service with call management/routing through single web portal. Enabled Folica to bring call center in-house, significantly improving customer service and lowering abandoned calls from 25% to 5%.- Moderated and hosted email management solution that increased number of customer service emails answered within 4 hours from less than 20% to 90%. Additionally, formed department to handle emails and trained customer service manager. - Administered phone system and remote service with call management/routing through single web portal. Enabled Folica to bring call center in-house, significantly improving customer service and lowering abandoned calls from 25% to 5%.- Moderated and hosted email management solution that increased number of customer service emails answered within 4 hours from less than 20% to 90%. Additionally, formed department to handle emails and trained customer service manager.
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Senior Systems EngineerNutrisystem Dec 2000 - Feb 2008Fort Washington, Pennsylvania, Us- Governed all aspects of IT department operations including infrastructure, helpdesk, datacenter operations, vendor relations, consultant management, network security, and project management. - Functioned as key player in designing and implementing back-office, warehouse, and ecommerce infrastructures serving both internal staff and external customers- Integrated future-focused IT infrastructure, policies, procedures, and best practices still in use today. Scaled architecture to support corporate acquisition and growth from $11 million annual revenues to $800 million.- Constructed highly available and fault-tolerant infrastructure within 6 months using state-of-art networking equipment.- Designed and implemented infrastructures in each of 10 new warehouse locations to support the goal of growing revenues from $200 million in 2005 to $800 million by 2007 (~ 20,000 orders processed nationwide per day). - Performed as project manager for build out and relocation to new 90,000 sq. ft. call center large enough to host all departments (client services, sales, HR, IT), datacenter, 200+ servers, core infrastructure, phone system, and storage. Led team of 3 in migrating 24-hour call center in 2 weeks with zero significant downtime. Enabled growth from 500 to 1,000+ staff. - Formulated strategic plan to re-architect Exchange information store, create multiple storage groups, and migrate to new mailbox stores. Achieved migration with zero downtime and achieved 50% increase in mailbox performance. - Led renegotiation of telecommunications contract to decrease trunk and minutes usage by 25% and hired third-party company to negotiate contract down an additional 15%. Resulted in total cost savings of $1+ million annually.
John Desantis Skills
Frequently Asked Questions about John Desantis
What company does John Desantis work for?
John Desantis works for Pennrose
What is John Desantis's role at the current company?
John Desantis's current role is Chief Information Officer at Pennrose.
What is John Desantis's email address?
John Desantis's email address is jd****@****ail.com
What is John Desantis's direct phone number?
John Desantis's direct phone number is +160986*****
What skills is John Desantis known for?
John Desantis has skills like Sharepoint, Disaster Recovery, Vmware, Microsoft Exchange, Vendor Management, Active Directory, Yardi Voyager, Emc Storage, Cisco Technologies, Cloud Computing, Windows Server, Program Management.
Who are John Desantis's colleagues?
John Desantis's colleagues are Kenyatta Leonard, Ivy Carter, Jatayah Stevenson, Angela Scott, Tiffany Jones, Juana Granados, Katherine (Katie) Horning.
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