John Lin Email & Phone Number

Palo Alto, California, Us

Lead acceleration and transformation of PreSales, fostering and growing a persuasive team of experts in SymphonyAI Retail products including Customer-Centric Retailing, Supply Chain Management, Category Planning, Store Intelligence, and 1010data - spanning the United States, Europe, and Asia.Customer advisory, strategy, and thought leadership on the value of Generative AI in retail. Capture the voice of the customer, innovate with new connected solutions, and light the way - externally with the customer, and internally within SymphonyAI - to extend SymphonyAI’s leadership position in retail.--SymphonyAI leverages the power of AI to solve the grand challenges of retail.Our Generative AI Copilots imbue Buyers, Category Managers, Demand Planners, Replenishment Executives, and Store Managers with superpowers - automatic insights and prescriptive analytics so they can optimize operations and capture growth opportunities, making decisions more accurately, more consistently, more quickly, with substantially less effort.We unify these copilots into CINDE GenAI, our integrated intelligence platform for connected retail. CINDE GenAI elevates strategy by connecting the dots in the intertwined customer and product journeys - from manufacturer through supply chain to store to shelf to consumer.

New York, Us

Hands-on executive who bridges innovative technology to actualized business outcomes. Expertise in big data architecture and solution design. Obsessive focus on customers and problem solving - value-first, 'strong opinions, weakly held.’Created foundational Principles of Operations curriculum, in partnership with Education team. SME on design and best practice for massive-scale data analytics. Highly skilled in communication of complex technical concepts and visual storytelling. Program owner for replatform for 1010data's largest customer (>1K users, >8K reports, >2T data records). Modernized technology for Fixed Income business unit. Established the strategy, accountable for execution. Successfully rebuilt ~100 complex legacy data pipelines.As CTO: Manage strategy, critical incidents, and drive improvements in efficiency and operations:• Presales Solution Consulting: Business-value-first technology expert, provide a definitive vision, thought leadership, hands-on competency, and authenticity to Sales.• Data Engineering: Own of data pipelines across all 1010data business units. Responsible for data accuracy, timeliness, integrity, and quality.• Technical Program Management and QA: Oversee and manage technology programs. Responsible for strategy alignment and execution, KPIs, and Agile continuous improvement.Management leadership in sale of 1010data from Advance to SymphonyAI ( https://www.symphonyai.com/news/symphonyai-acquires-1010data/ )• Assisted Advance by marketing the business, responding to due diligence requests, retaining talent, and maintaining the integrity of the business.• Assisted SymphonyAI in strategy, planning, and execution. Rapidly integrate technologies, people, and processes while continuing to meet the highest standards for delivering customer value.

New York, Us

Executive leader for post-sales implementations. Responsible for defining+validating: solution architecture, implementation plan, cost&timing estimates, and on-schedule delivery. Crafted and delivered messaging to customers to assure continued buy-in and mutually beneficial success criteria.

New York, Us

Executive leader for the Retail practice. Directed customer management, day-to-day operations, staff development, strategic planning and alignment. Full stack analytics and technology management - generated key insights at the all-org level, while also leveraging direct agency to operate on the complete technology stack at all granularities.Sponsored and drove implementation of project management methodologies at 1010data. Transformed culture of ad-hoc planning to project management; first, by driving methodology use at a high-profile client, then using that example as a wedge to positively influence the organization.Partnered with HR to iteratively refine people operations: dramatically reducing interview-to-offer, calibrating compensation, and a structured and repeatable candidate experience.Technology leader for 1010data platform performance analysis and tuning at-scale. Triaged, diagnosed, and resolved performance tuning scenarios involving 500+B record data sets and complex, intricately woven applications.

New York, Us

Business unit manager for Retail practice, covering retailers and consumer packaged goods (CPG) manufacturers. Managed a team of 31 business analysts, software developers, and project managers. Responsible for post-sale implementation, customer success, technical development, and sales enablement. Internal champion for voice-of-the-customer with 1010data development and business teams.Accountable executive for largest enterprise client (Sysco). Executive escalation point of contact for both Sysco and 1010data.Developed strong working relationship with Sales and Sales Engineering teams to remedy continuity gaps in pre/post-sale customer experience.Technology leader and executive sponsor for channel partner program to broaden the accessible market for 1010data solutions.Provided crucial technology and management backing to preserve+enhance company value, supporting Advance/Newhouse's valuation and subsequent acquisition of 1010data for $500M ( https://www.1010data.com/company/news-events/press-releases/advance-acquires-1010data-for-500-million ).

New York, Us

Technology director for the Retail practice, led team of 8 software engineers. Drove creation of new methodology to create reusable patterns. Worked closely with the Sales organization to bring tech authenticity to the sales process. During 1010data's accelerated growth phase, successfully delivered technical implementations for multiple new clients, both niche and enterprise-scale.Technology expert for confidential US government project to use the 1010data platform to drive longitudinal semantic analysis.Led primary datacenter transition from legacy (55 Water) to current (EQIX NY2, NY4). Established new datacenter points-of-presence in Chicago (EQIX CHI1), Houston (IBM HOU2), and London (INXN LON1).

New York, Us

Designed, created, and managed enterprise data solutions for Retailers and Financial Exchanges, built on the 1010data analytics platformJoined at an early-stage (<10 employees) to build compelling solutions that democratize big data - 1010data makes it possible for all business analysts to wield the same technological leverage as the seasoned technology guru. Data size and technology constraints become irrelevant; what matters is the business problem you will solve today, and the one you will discover tomorrow.Architected, implemented, and managed 1010data's first Enterprise Data Warehouses. Responsible for technology direction, structural & semantic data integrity, full lifecycle of source->ETL->actionable business insight, performance optimization at scale.Select clients include:* The New York Stock Exchange: >1T records. CTS/CQS, proprietary market participant data, variable-message data directly drawn from matching engines. Integration of data across NYSE/Arca/Euronext.* Dollar General: >300B records. Retail chain of 15k stores. Data across entire enterprise (ex. sales, inventory, promotions, logistics, labor management). EDW design supports 100+ simultaneous users performing ad-hoc or structured analysis on the fully granular data sets.* Rite Aid: 2B records. Front end and Pharmacy (HIPAA) longitudinal customer behavior analytics.

New York, Ny, Us

Designed, deployed, and managed technology and computational assets for Civil Engineering and Engineering Mechanics @ Columbia University ( https://civil.columbia.edu ).Created research computation clusters, instructional computer lab environments, campus networks, and domain-specific technology solutions. Responsible for all technology capabilities for the department, including operational day-to-day and R&D.Designed, developed, and successfully deployed custom software solution for large-scale academic conference management (>500 authors), spanning full lifecycle, including call-for-papers, schedule construction, proceedings creation, and financials. Partnered with campus-wide technology leadership to successfully execute on unified technology strategy. Technical advisor and software author on NSF-funded research grant on a novel Boundary Element Method ( https://www.tandfonline.com/doi/abs/10.1080/2151237X.2005.10129192 ).Highly improvisational role - successfully delivered bespoke high-impact solutions under budget constraints associated with a non-profit Tier-1 research institution.

Master Of Science - Ms, Computer Science

Certificate - School Of Professional Studies, Executive Information Technology Management

Computer Science