• Queue Manager for the Network Calgary team.• Tier II support for all network incidents and assist in Tier III DWDM.• Provided exemplary customer service to clients, staff and contractors.• Solid Cisco router/switch, Cisco wireless, Cisco Nexus, Aruba controller support.• Single point of contact for Network Services Calgary team.• Excellent adherence to change and incident policies.• Support and manage over 176 locations with over 2873 network devices.• Lead and liaise with contractors and client to achieve proficient and successful results.• Management and administration of DNS and DHCP.• Developing Solarwinds skills.• Motivated to upkeep and create current and accurate network and policy documentation.• Train and mentor new staff.

Alberta Health Services AccountGoal oriented and collaborative IT networking professional with 16 years of experience installing, managing and troubleshooting networking equipment and tools. Proven analytic and problem solving skills with highly adept ability to involve the required key people for resolution and awareness. Highly developed LAN, WAN and intranet capabilities with proven track record with successful completion of critical projects. Adept in communicating with technical and non-technical audiences. Key in producing and maintaining effective documentation.• Queue Manager for the Network Calgary TELUS team.• Tier II support for all network incidents and assist in Tier III DWDM.• Provided exemplary customer service to clients, staff and contractors.• Solid Cisco router/switch, Cisco wireless, Cisco Nexus, Aruba controller support.• Single point of contact for Network Calgary TELUS team.• Excellent adherence to change and incident policies for TELUS and AHS client.• Support and manage over 176 locations with over 2873 network devices.• Lead and liaise with contractors and client to achieve proficient and successful results.• Management and administration of DNS and DHCP.• Developing Solarwinds skills.• Motivated to upkeep and create current and accurate network and policy documentation.• Train and mentor new staff.

Alberta Health Services Account• Completion of critical and sensitive projects at AHS FMC and PLC locations.• Rebuilt extremely sensitive EG06 room with 100% success.• Integral in bringing PLCE on line• On site technician for all 5 major hospitals in Calgary area.• On site technician for all remote AHS locations North and East of Calgary.• Responsible for FMC and PLC ever-greening and EMS projects• Installed Cisco Aironet wireless into FMC.

Canadian Pacific Railway• Afterhours support for North American network railway locations.• Adherence to client policies and procedures.• Proficiency in client specific monitoring software.

Petro Canada Account• Data center technician for all network server change requests.• Completed high level power projects involving data center work.• Inventory and UPS onsite support for Western Canada involving extensive travel• Incident support for all National Petro Canada locations.• Incident and IMAC support throughout Petro Canada Towers.• WAN Visio and network documentation adherence.• Train and mentor new staff

Alberta Health Services Account• Pivotal in standardizing network data rooms throughout Calgary region.• IMAC and trouble support for all Calgary AHS locations• Recruited to provide high level customer service