John Hurst Email & Phone Number

Scottsdale, Arizona, Us

Eden Prairie , Mn, Us

Phoenix, Arizona, Us

• I had direct and indirect management of 100+ team members. I managed Technology Management, Outsource Management, Operations Management. • I drastically increased the business unit billing by 190% over the last six years.• I redesigned an archaic call center system into a real-time, database-driven GPS dispatch tracking system handling thousands of calls per day with 99.9% uptime.

• I became subject matter expert within weeks, redesigning the company's existing product line to be more profitable, and began designing the next generation product line executing the creation of solutions meeting market and internal demands.• I was key player in exploring cutting edge technology, leading the introduction and integration into the company's product strategy based on current market analysis.• I reduced energy consumption in applications using Company's products by over 80% through innovative design.• I drove certification activities for UL and CSA of existing and new products with standard operating procedures.• I ensured compliance with UL, CSA, NEC, and multiple application-specific requirements (including ASME A17.1 for elevators/escalators, numerous ISO and IEC standards for motor controllers, CAL-OSHA certification for public transportation installations).• I was subject matter expert as technical contact for Energy Star Partner status with the DoE.• I reduced product cost by 20%.• I maximized pre-sales and post-sales Engineering support, as well as upper-tier technical support for all products.• I integrated a geographically separate Hardware and Software Development team to introduce a first-to-market embedded device through strategic hands-on design efforts.• I managed continuous improvement efforts for manufacturing operations - production, Sustaining Engineering on existing products, and Repair Services/RMA.• I championed the move of contract manufacturing operations from Michigan to Nevada.

• I directed the following departments: Design Engineering, Sustaining Engineering, Process Engineering, Information Technology, Repair Services, Quality Assurance, and Document Control.• I built the Engineering and Technical Services infrastructure from the ground up.• I was subject matter expert as primary technical contact for critical customers and suppliers.• I was key player in exploring cutting edge technology, leading the introduction and integration into the company’s products.• I developed a comprehensive infrastructure to test all manufactured PC-based products Networked software distribution system (custom Client/Server application), custom and semi-custom test software, server-based test certificate logging and retrieval.• I significantly reduced manufacturing errors by developing a networked instruction system ensuring a unified and consistent manufacturing and test process. • I generated new customers through collaborating with sales and marketing professionals and provided pre-sales and post-sales Engineering support.• I coordinated the compliance and/or certification of products to government standards and regulations (UL, CSA, TÜV, FCC, CE, FDA, FAA, and SEMI). • I administered technical certification of all suppliers and technical training and development of all employees.• I delivered a hands-on approach to the engineering design process including Software Development, Electronic Design, and Mechanical Design.• I led cost reduction efforts during the design and sustaining phases of the product lifecycle for all product lines.• I chaired all technical and project review boards companywide.• I coordinated all phases of engineering projects – research, conceptualization, feasibility assessment, design requirements, production planning, tool design, production, and execution.