Department of the US Navy Reserve - DoD Civilian. DCTR for the NorthWest Region (Deputy Customer Technical Representative)Review, approve, and track to completion all local service requests and all NMCI Area Customer Technical Representatives (ACTR) requests for creating, moving or deactivating accounts (Move-Add-Changes, M/A/Cs)Identify and define business or technical requirement applied to the design, development, implementation, management, and support of systems and networks.Provide advice, consultation, and guidance concerning program aspects that affect a wide range of activities with regional responsibilities.Analyze and solve complex problems and develop proposals for resolution.Direct or accomplish special studies or projects, and coordinate efforts to implement mandatory technical standards of legacy systems.Review and approve requests for any hardware changes, equipment moves, network installation, software installations and facility changes (physical and administrative M/A/Cs).

Plan, train others, install, maintain, and repair sophisticated medical equipment and systems utilized in over 15 hospitals/clinics.Perform all phases of scheduled and corrective repairs of biomedical equipment and medical systems.Perform pre-issue and asset accounting, equipment installation and de-installation of related equipment as needed.Collaboratively work with biomedical engineers' specialties (Instrumentation, X-Ray, CT/MR, Diagnostic Ultrasound, Nuclear Med, Clinical Laboratory, RT/Anesthesia, Ophthalmology/Lasers, and Clinical Systems Integrations), KPIT, Business Partners, and Original Equipment Manufacturer (OEM) representatives and improve operations through consistent hard work and dedication.

Handled high volume of Biomed Engineering and Cerner related tickets for more than 4 large and long-term projects.Cooperated with IT related contractors for Cerner preparation and implementation of networked medical equipment.Assisted with VAMDNS conformance, recalled safety alerts, security patches, updates, including national, VISN and local deadlines.Successfully managed day to day activities as Bed Liaison between BMET Shop and Nurse Bed Manager for PMs, Regular Maintenance, and accountability of over 600 Hospital beds and Stretchers and over 300 Patient Lifts.Technology assessments included defining requirements and analyzing alternatives with clinical users; technology acquisition including technical evaluation and best value determination of proposed equipment and systems; technology implementation including site preparation, incoming inspections, device/system integration, network device security implementation and clinical/technical training.Maintained functional knowledge of relevant safety codes and standards of regulatory bodies including The Joint Commission (TJC), National Fire Protection Association (NFPA), Food and Drug Administration (FDA), Nuclear Regulatory Commission (NRC), Association for the Advancement of Medical Instrumentation (AAMI).As assigned, functioned as Contracting Officer Representative (COR) and keeps appropriate certification levels.

Worked on, performed preventative maintenance, completed inventory, and serviced medical equipment at facilities nationwide.Traveled to assignment locations across country, lived anywhere in country that could last between two weeks to several months.

Deployed, configured, and documented complex VMware environments including but not limited to engineering. Some Experience. Designed and recommended deployment plans, system configurations, assembly guides and operational smart books.Installed, configured, and maintained the vCenter server instance and its applicable database server/services.

Operated and maintained gov’t networked and standalone systems at Unclassified, Secret and Top Secret-SCI classification levels.Performed client support administrator duties to provide first-line customer support function to resolve hardware and software IT-related issues of over 1000 staff members.Created, deleted, and added new users with accounts on classified networks; Provisioned, de-provisioned and added new users with accounts on NIPRNet. Maintained User Access Request forms according to network procedures.Supported walk-up, telephonic or e-mail customer problem resolution; received, answered and transferred, trouble calls, and maintenance requests in support of all missions and personnel; and assigned ticket number and tracked communication system outages and repaired actions until issue is resolved.Coordinated with internal and external agencies to isolate faults, make repairs and restore service to systems, and report status of problem resolution to affected customer and maintain historical record of problem resolution.Planned and executed any technical refresh of network computers, ensuring coordination with Configuration Management on all moves, connect and disconnect of equipment to networks.Demonstrated expertise to install, configure, and maintain these systems as well as analyze, troubleshoot, and resolve software, hardware, and network anomalies.Performed application loading, troubleshooting, tuning and technical support for hardware and software used within facility.Video Telephone Conference Scheduling/Maintaining and Conflict resolution.

Resolved IT hardware and software infrastructure (servers, network, security, etc.) issues using systems analysis techniques and procedures to ensure appropriate function of hardware, software, or system functional specifications.Analyzed, troubleshot, and resolved issues with IT infrastructure of user systems, servers, storage, and network connectivity.Provided system administration for assigned infrastructure and established and maintained security as it relates to users and applied security patches and operating system upgrades to ensure security and integrity of technical environment.Supported new infrastructure projects and maintained all configuration documentation for assigned infrastructure.

Maintain global situational awareness of DODIN events impacting N&NC enterprise networks.Ability to advise HQ NORAD and USNORTHCOM, Subordinate units and organizations on network management and monitoring issues.Familiarity with current HQ N&NC J6 and CWOC and DODIN processes and procedures.Understanding of the information domain in the USNORTHCOM Area of Responsibility (AoR), ensuring the DoD information domain supports command and mission partners' operations.Understanding of NetOps essential tasks to provide assured net-centric services supporting the Combatant Command's and mission partners' full spectrum of warfighting, intelligence and business missions.Ability to provide operational impact assessments as a result of outages to C4 systems (e.g., data, voice, applications, services, etc.) supporting NORAD and USNORTHCOM missions.Demonstrate strong project management and organization skills, including the ability to draft clear and concise reports and to brief daily network outage summaries and related issues and concerns to senior leaders and a larger audience.Working knowledge of N&NC network management and monitoring tools (e.g., What's Up Gold, etc.)Working knowledge of N&NC collaboration tools (e.g., Defense Connect Service (DCS), Transverse Chat, Global Video Services (GVS), SharePoint, etc.)Experience with the generation of Communications Spot (COMSPOTS) and Communications Status (COMSTATS) reports.Experience with developing and employing procedures to provide guidance in network management and monitoring related tasks.Ability to competently read, understand, and accurately modify network diagrams to properly reflect current topology concerning HQ NORAD and USNORTHCOM.

Department of the Air Force Civilian.Trained over 50 staff members on proper operation of equipment as well as initial troubleshooting techniques.Developed presentations and provided on-site demonstrations of latest biomedical devices, technologies, and procedures.Coordinated allocation of nursing service equipment and supplies of facility and set guidelines for efficient, economical use.Maintained safe work environment and adhered to privacy regulations.Performed Electrical Safety Inspections (ESI) and Performance Assurance (PA) inspections

Install, Configure, Service, Repair and MaintainIT Systems (stand-alone and server environments)Network Services (hardware and software)Storage Networking Devices (hardware and software)Local and Base Area NetworksWireless Hubs, Routers, and SwitchesEvaluate and Resolve customer IT problems

Provided Tier 1 IT support to non-technical internal users through desk side support services.Patiently walked individuals through troubleshooting tasks and provided basic end-user troubleshooting and desktop support.Analyzed issues to identify troubleshooting methods needed for quick remediation.

Performs and supervises employment, configuration, maintenance, integration electronics monitoring on Command, Control, Communications, Computers, Intelligence, Surveillance, and Reconnaissance (C4ISR) systems, complex computer-controlled MI and national cryptologic systems, missions to include all intelligence disciplines for collection, processing, analysis and dissemination at all echelons; conducts computer network operations, installation and reconfiguration of computer hardware and software

Planned, executed, trained and documented operational tests of emerging technology communication systems to be fielded by the DoD valued at over $15M(In between 2006 and 2012 I was in Iraq in 2009)

Trained, advised, and mentored the intelligence organizations within the Iraqi Ministry of Defense (MoD) and Ministry of Interior (MoI)Supervisor and Mentor for 12 advisors to expand Information Technology and Iraqi Intelligence Network capabilitiesProvided logistical support and maintenance for military and government vehicles and equipment valued at over $3M

Trained, mentored, led, and counseled other military instructors and over 200 military studentsProvided performance counseling for studentsDeveloped and updated lesson plans and training materialsSupervised instructionResponsible for the maintenance and accountability of over $78,000 of computers and equipment

Operated and maintained Special Intelligence and baseband communications systems for the National Security Agency (NSA) and Joint servicesTrained, advised, and mentored intelligence organizationsTrained joint service personnel and provided preventive maintenance checks and services on communications systems

Performed maintenance, repair, and modifications to aircraft avionics and electrical systems