John Kearney Email & Phone Number

Houston, Texas, Us

I provide tier 2/3 technical hardware product support to Cray on-site engineers and end-users to diagnose, troubleshoot, and repair complex Lustre I/O subsystems and software issues via diagnostic and remote support tools, and hold a secret security clearance.o Successfully resolve an average of 50 technical cases a month, ensuring maximum system uptime.o Perform root cause analysis of BMC, Enclosure FW, Kern and System messages and SDR logs.o Create Linux shell scripts to simply data gathering and analysis during troubleshooting.o Interface with development engineering to successfully communicate technical field issues and confirm issue resolution.

I provided tier 2 customer facing support to OEM and end user customers, to troubleshoot and debug complex technical issues on HPC enterprise-class Lustre storage systems. Primary activities included analysis of software/firmware logs (BIOS, BMC, CPLD, Enclosure Management FW, Kern and System messages and SDR).o Performed troubleshooting and analysis of Cluster system issues, providing root cause analysis.o Successfully tracked technical filed issues by creating JIRA filters, dashboards and kanban boards.o Performed testing of field issues to assist in the debugging process.

Orlando, Fl, Us

I supported and maintained a Borland StarTeam build environment for multiple projects. I also performed software quality assurance and configuration management tasks, and held a secret security clearance.o Performed software builds for various computer programs using Visual Build Professional scripts.o Performed administrator functions on a StarTeam server to create and maintain baselines.o Performed SQA functions to ensure the highest quality standards.o Programmed several VBScript / HTML Applications (HTAs) to automate daily team activities, on average improving efficiency by 20%.o Created a custom automation test tool in AutoIt to validate a missile launch application.

Havant, Hampshire, Gb

Planned, scheduled, tracked, and organized product releases with multi-site development and test teams.o Planned and scheduled delivery of equipment into development and test to support releases, reducing the project time by 15%.

Falls Church, Virginia, Us

Responsible for supporting and maintaining a Microsoft Visual SourceSafe server.o Analyzed, archived, restored and maintained VSS database operations of the VSS server.

Us

I supported, maintained, and enhanced a Rational ClearCase automated multiple software build systems across multiple sites.o Designed and implemented numerous scripts (Windows & UNIX) that enhanced the management of the automated Rational ClearCase build system by reducing physical interaction with the systems by 25%.

Us

I managed five technical account managers and five systems test engineers. I defined test objectives and created test cases. I developed automated testing scripts.o Guided and assisted customers to install and test our product in their servers, reducing the release time on average by 20%.o Directly responsible for the on-time successful release of ten different products (RAID controllers) at several OEMs (ACER, Bull, Dell, Fujitsu Siemens, Fujitsu Japan, Hitachi, NEC, Sun & SuperMicro)

I managed a team of fifteen support engineers. Responsible for the recruiting, training, resource allocation, and employee assessment functions. Built and mentored a cohesive, knowledgeable, qualified team committed to customer care and providing excellent support.o Designed and implemented customer call-center support procedures and department knowledge base system, which decreased customer hold times by 30%.

I provided technical support and maintenance for PC networks, workstations, servers, printers and DEC VAX systems, including installing Novell Netware file servers and networks.

Arlington, Virginia, Us

I worked as a Fire Control Computer Repairman, a Laser Rangefinder Repairman and an Electronics Instructor (AC/DC & Digital circuits). Honorable Discharge, Good Conduct Medal, Army Achievement Medal.

Computer Science

Diploma, General Education