John Kearney Email & Phone Number

Houston, Texas, US

I provide tier 2/3 technical hardware product support to Cray on-site engineers and end-users to diagnose, troubleshoot, and repair complex Lustre I/O subsystems and software issues via diagnostic and remote support tools, and hold a secret security clearance.o Successfully resolve an average of 50 technical cases a month, ensuring maximum system uptime.o.

I provided tier 2 customer facing support to OEM and end user customers, to troubleshoot and debug complex technical issues on HPC enterprise-class Lustre storage systems. Primary activities included analysis of software/firmware logs (BIOS, BMC, CPLD, Enclosure Management FW, Kern and System messages and SDR).o Performed troubleshooting and analysis of.

Orlando, FL, US

I supported and maintained a Borland StarTeam build environment for multiple projects. I also performed software quality assurance and configuration management tasks, and held a secret security clearance.o Performed software builds for various computer programs using Visual Build Professional scripts.o Performed administrator functions on a StarTeam server.

Havant, Hampshire, GB

Planned, scheduled, tracked, and organized product releases with multi-site development and test teams.o Planned and scheduled delivery of equipment into development and test to support releases, reducing the project time by 15%.

Falls Church, Virginia, US

Responsible for supporting and maintaining a Microsoft Visual SourceSafe server.o Analyzed, archived, restored and maintained VSS database operations of the VSS server.

US

I supported, maintained, and enhanced a Rational ClearCase automated multiple software build systems across multiple sites.o Designed and implemented numerous scripts (Windows & UNIX) that enhanced the management of the automated Rational ClearCase build system by reducing physical interaction with the systems by 25%.

US

I managed five technical account managers and five systems test engineers. I defined test objectives and created test cases. I developed automated testing scripts.o Guided and assisted customers to install and test our product in their servers, reducing the release time on average by 20%.o Directly responsible for the on-time successful release of ten.

I managed a team of fifteen support engineers. Responsible for the recruiting, training, resource allocation, and employee assessment functions. Built and mentored a cohesive, knowledgeable, qualified team committed to customer care and providing excellent support.o Designed and implemented customer call-center support procedures and department knowledge.

I provided technical support and maintenance for PC networks, workstations, servers, printers and DEC VAX systems, including installing Novell Netware file servers and networks.

Arlington, Virginia, US

I worked as a Fire Control Computer Repairman, a Laser Rangefinder Repairman and an Electronics Instructor (AC/DC & Digital circuits). Honorable Discharge, Good Conduct Medal, Army Achievement Medal.

Computer Science

Diploma, General Education