John Neff, Mba Aca Email & Phone Number

Jacksonville, Florida, United States

 Lead and support team of 8 claims professionals consisting of a manager, three seniors, two specialists and three representatives Facilitate a 13% reduction in claim inventory since 2020, while the company’s revenue increased 80% during the same period Oversee the handling of an average open inventory of 1,200+ claims with reserves in excess of $70M Support team with serious injury cases (70+ claims) and/or litigated cases (145+ claims) Assist and author responses to request for admission/production and interrogatories Report workers compensation claims to TPA and compute and distribute annual OSHA reports companywide Prepare and report monthly updates on litigated cases or cases with expected settlement value that exceed $250K, to senior management Notify reinsurers within the tower, of cases that have potential of piercing their layers of reinsurance coverage Attend mediations and engage in good faith negotiations in an effort to reach claim resolutions Negotiate resolution on significant catastrophic losses

Jacksonville, Florida Area

Jacksonville, Florida Area

➢ Lead and support supervisor and team of 11 full-time employees, in establishing and achieving production goals➢Author new procedures which efficiently utilized human capital resulting in a year-over-year production increase of 26% (or over 107,000 loads billed) while reducing total hours worked by 24%➢Implement new production measurements that capture global production activities➢Researched and processed list of 300 unbilled loads, resulting in the successful application of over $600,000➢Prepare and author headcount proposal, which was approved to replace three temporary positions with two permanent full-time employees➢Created and delegated list of 60 un-billed loads to be processed that resulted in over $17,000 in new receivables➢Revitalized supervisor and clerical staff job descriptions, bringing them current➢Review and approve the release of freight bills that are valued in excess of $12,500

Jacksonville, Florida Area

➢ Investigated property and casualty claims and make ethical and equitable liability determinations ➢ Reviewed policies for coverage, policy limits and exclusions and respond in accordance with the findings ➢ Sustained a case load in excess of 130 exposures, including property and casualty losses ➢ Maintained a claim closure rate, 167% higher than the required closure rate and nearly 100% higher than the average ➢ Authored discovery responses to request for admissions, interrogatories and requested for production ➢ Maintained a year-to-date inventory of 23 litigated losses; 43% higher than the average ➢ Attended mediations and effectively communicate the defense’s arguments through mediators and achieving fair and equitable resolutions while protecting the company’s bottom line ➢ Authored and reported 24 employee injuries to Liberty Mutual for the handling of workers compensation claims, and authored and reported 21 “incident only” reports to management and addressing hazards with applicable departments to ensure proper remediation and protection of company assets and liabilities ➢ Achieved a 100% success rate cases taken to arbitration within settlement authority, saving the company $24,754 Licensed Accredited Claims Adjuster (ACA)➢ Florida, Maine, Montana, Nevada and New York

Jacksonville, Florida Area

➢ Sustained an average case load in excess of 160 exposures and at some points was in excess of 200 exposures ➢ Achieved 100% success rate on three cases taken to arbitration within settlement authority, saving the company a total of $16,659 ➢ Authored and achieved successful implementation of improved automated features within the claims system, resulting in increased productivity and reduced human error

Jacksonville, Florida Area

➢ Review credit applications submitted by owner operators and agents requesting loans for new and used trailing equipment, which included; credit worthiness, years of service, outstanding liens, etc. ➢ Prepared loan origination documentations and processed lien holder information for 111 new loans that totaled over $2.9 million in receivables, generating $266,290 in additional interest income over a two year period ➢ Reconciled monthly accounting reports averaging over $2.7 million in receivables and $38,122 in interest income ➢ Analyzed, designed and implemented new collection procedures resulting in the successful collection in over $150,000 in stale receivables and more than doubled interest income from 2011-2012 from $101,000 to $205,000 ➢ Co-authored and distributed a detailed process to all company vehicle drivers, providing instructions on new vehicle renewals, accident procedures, reporting fuel and mileage, etc.

Jacksonville, Florida Area

➢ Authored and presented comprehensive financial reviews on Landstar customers, to the Vice President and the Treasurer for credit limits in excess of $150,000 ➢ Developed process improvements to the “outstanding revenue report”, resulting in reduced required labor hours from 48 to 4 and freed that time up to be reallocated in other areas of need within the department ➢ Trained approximately 7 new employees as credit specialists and revenue report managers

Master Of Business Administration (M.B.A.), Transportation And Logistics

Activities and Societies: Transportation & Logistics Society

Bachelor’S Degree, Business Administration And Management, General, 3.82

Activities and Societies: GPA: 3.82 Summa Cum Laude, International Society of Baccalaureate Scholars & President's List

Associate Of Arts (Aa), Business Administration And Management, General

Activities and Societies: High Honors, Phi Theta Kappa Honors Society & President's List