John Jordan, Mba Email and Phone Number
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I am an Operations Executive with a deep commitment to strategic leadership in the Medical Device and Technology sectors. My career began in the U.S. Marine Corps, where I developed a foundational passion for service and excellence. This drive has propelled me throughout my career, from military service to the forefront of healthcare technology.With two decades of experience, I have led operations that significantly reduced costs, enhanced customer satisfaction, improved employee effectiveness and retention, and drove business growth. Notable achievements include a commendation for my service in Iraq and the 2022 LINET Americas President’s Choice Award. Currently, I am the Vice President of Operations at LINET Americas and a Masters student in Healthcare Leadership at Brown University. I am dedicated to using technology to improve patient outcomes and am eager to lead initiatives that tackle healthcare challenges.I enjoy connecting with fellow professionals who are passionate about making a difference in healthcare.
Linet Americas
View- Website:
- linet.com/en
- Employees:
- 5
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Vice President Of OperationsLinet AmericasCharlotte, Nc, Us
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Vice President Of OperationsLinet Americas 2021 - PresentCharlotte, Nc, UsPassionate about transforming healthcare for both patients and caregivers.As a key member of the LINET Americas leadership team, I report directly to the CEO. My role encompasses steering and overseeing a broad spectrum of operational activities. This includes areas such as Quality & Regulatory, Technical Support, Field Service, Service Sales, Customer Experience, Procurement, Logistics, and Distribution. My focus is on ensuring excellence across these domains, driving our mission forward.Recipient of the 2022 President's Choice Award -
Board MemberEagle Rock Camp Oct 2024 - PresentConover, Nc, Us -
Co-Founder And Strategic AdvisorVertex Labs Sep 2024 - PresentDuluth, Georgia, Us -
Co-Founder | Vice President Of Operations & Customer ServiceVertex Labs 2020 - Sep 2024Duluth, Georgia, UsVertex Labs was founded by a team of US military veterans who are committed to helping others reach their peak. Vertex Labs formulates and distributes health and wellness products made in the USA in FDA Registered facilities, resulting in the safest and highest quality products available.Responsible for all strategic and day to day business operations to include:• Development of business strategy and operational planning.• Customer Service strategy and outreach.• Vendor selection and negotiation.
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Director, North America Service & OperationsIba 2017 - 2020Louvain-La-Neuve, BePromoted to oversee the Service and Operations of IBA Proton Therapy centers in North America. Led a team of 7 direct report managers and 100+ FTE, we operated and maintained a $400M medical device installed base. I managed a comprehensive P&L of $50M, ensuring world-class service and support to our customers and their patients.• Achieved the highest average system operational availability/uptime in the proton therapy industry at 98+%.• Increased service revenues by 12% by increasing service offerings and contract renewals.• Launched a new training facility, reducing field engineer training certification time from 9 months to 3.5 months.• Implemented new KPI’s and reporting dashboard to drive continuous improvement across operations, quality and safety.• Established employee recognition program, reducing annual employee turnover to 2%. -
Site Operations Manager - University Of PennsylvaniaIba 2015 - 2016Louvain-La-Neuve, BeRecruited to turn around performance at IBA’s flagship center at the University of Pennsylvania. Led all IBA operations and managed customer relationship at the Roberts Proton Therapy Center to ensure on-time and accurate treatment of over 100+ patients per day.• Overhauled service strategy improving system uptime from 95% to 97%.• Increased gross margin by 20% by improving efficiency and reducing waste.• Recaptured customer trust and confidence, leading to a purchase of $3M in system upgrades.• Led and developed a cross-functional team of Engineers, Physicists, Logisticians, and Administrators.
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Program Manager, Service & Operations, Defense & Intelligence ProgramsRapiscan Systems 2012 - 2015Torrance, Ca, UsPromoted to lead all Global Field Service operations in support of the Rapiscan’s Defense and Intelligence programs. Oversaw a staff of 50+ personnel supporting the installation and service of over $300M in advanced security equipment across 18 countries.• Restructured team size and locations, improving service response time while reducing operating costs by 15%.• Developed installation, fielding, and service strategy for new product lines.• Increased service revenue by $3M by increasing billable hours and renewing and renegotiating service contracts.• Launched a dedicated contact center for classified customers, vastly improving customer satisfaction. -
Project Manager | Lead EngineerRapiscan Systems 2010 - 2012Torrance, Ca, UsEstablished the service and field operations group for the new Integrated Security Solutions division launched after the award of a $100M international contract from the DoD.• Launched new production and fielding facility in North Carolina.• Recruited, trained, and developed a new team of 30+ Field Service Engineers.• Oversaw the installation and maintenance of 3,000+ security screening devices across 100+ locations.• Developed service proposals leading to two additional Delivery Order wins on a $250M multiple-award contract.
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Operations And Maintenance ManagerUnited States Marine Corps 2002 - 2010Washington, Dc, UsJoining the Marine Corps immediately after the terrorist attacks on September 11, 2001, I oversaw field and depot-level installation and maintenance teams and programs for critical communication networks and equipment. • Developed preventative and corrective maintenance procedures for new products.• Improved equipment operational availability (uptime) by reducing MTTR and MTBF.• Led a geographically dispersed team of 30 technicians, logisticians, and administrators.• Participated in multiple combat deployments ranging from 7 to 13 months.• Awarded for overseeing a project to restore security to 20,000 personnel while deployed in Iraq.
John Jordan, Mba Skills
John Jordan, Mba Education Details
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Brown UniversityHealthcare Leadership -
Western Governors UniversityMaster Of Business Administration - Mba
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University Of Notre Dame - Mendoza College Of BusinessBusiness Administration
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Western Governors UniversityMajor: Business Management
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Marine Corps Communications Electronics SchoolElectronics And Communications Engineering
Frequently Asked Questions about John Jordan, Mba
What company does John Jordan, Mba work for?
John Jordan, Mba works for Linet Americas
What is John Jordan, Mba's role at the current company?
John Jordan, Mba's current role is Vice President of Operations.
What is John Jordan, Mba's email address?
John Jordan, Mba's email address is jo****@****abs.com
What is John Jordan, Mba's direct phone number?
John Jordan, Mba's direct phone number is +191057*****
What schools did John Jordan, Mba attend?
John Jordan, Mba attended Brown University, Western Governors University, University Of Notre Dame - Mendoza College Of Business, Western Governors University, Marine Corps Communications Electronics School.
What are some of John Jordan, Mba's interests?
John Jordan, Mba has interest in Children.
What skills is John Jordan, Mba known for?
John Jordan, Mba has skills like Security Clearance, Electronics, Program Management, Military, Dod, Leadership, Testing, Software Documentation, Troubleshooting, Training, Management, Project Management.
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